NENSI KATRODIYA
LONDON,UK
Summary
Versatile Front Desk Manager successful at managing guest expectations, hotel reputation and business needs. Self-motivated multitasker and clear communicator with strong background in hospitality industry.
Overview
5
5
years of professional experience
3
3
years of post-secondary education
Work History
Front Desk Manager
SWAMI HOTELS LIMITED
LONDON, UK
03.2022 - Current
- Provided hotel guests with information on the property, including the casino, gift shop, restaurants, pool/spa and fitness centre.
- Balanced hotel accounts at the end of the day.
- Delivered stringent health and safety compliance across hotel departments.
- Recruited high-performing hospitality staff, onboarding with appropriate training.
- Sorted post and other important data.
- Anticipated guests' needs and responded to all requests within a reasonable amount of time.
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Responded to telephone, email and in-person enquiries regarding reservations, hotel information and guest concerns.
- Ensured smooth and efficient running of shift, delivering daily shift briefings to advise team of special events or VIP guests.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
- Maintained account records.
- Trained 10 receptionists on credit policy and accounting procedures, reducing account discrepancies by 5
Technical recruiter / Team Leader
TekPillar services pvt ltd
Surat, India
01.2021 - 02.2022
- Handle 10+ Recruiters team, Who is responsible for full life cycle recruitment process.
- 3 Joining per month
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Monitored numerous job applications consecutively, qualifying and shortlisting responses to improve workflow efficiency.
- Attracted top candidates using social media networking.
- Used sales and marketing techniques to attract business from client companies.
- Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Advised on contract and salary obligations to meet business and employee requirements.
- Informed candidates about interview results and made job offers to successful interviewees.
- Developed strong understanding of client companies' values, work culture, and environment.
Junior recruiter
Tekpillar services
Surat, India
06.2019 - 01.2021
- Negotiated terms of employment for staff and contractor agreements.
- Managed over 50+ calls candidates and clients per day
- Interviewed, assessed and matched prospective applicants with vacancies at client companies.
- Used sales and marketing techniques to attract business from client companies.
- Scheduled and conducted interviews, evaluating candidate pool to select top talent.
- Led payroll teams in verifying prompt, accurate staff and freelancer payments.
- Worked towards exceeding targets agreed on with clients regarding number of candidates placed.
- Implemented improved staff development initiatives for maximized employee retention.
- Coordinated reference and background checks for compliance with right-to-work guidelines.
- Researched labour market and reported on data related to salary, compensation packages and candidate trends.
- Interviewed and hired staff fitting job and team requirements.
- Advised on contract and salary obligations to meet business and employee requirements.
- Prepared CVs and correspondence to forward to clients regarding suitable candidates.
- Liaised with HR professionals to coordinate recruitment, hiring and onboarding workflow.
Education
Master of Science - CYBER SECURITY
University of West London
Ealing 02.2022 - 06.2023
Bachelor of Science - Bachelor of computer application
Veer Narmada South Gujarat University
Surat/ India 07.2017 - 04.2019
Skills
- Engaging leadership style
- Repeat business strategies
- Hotel Connect
- Training and development
- Complaint resolution
- Rota management
- Coaching and training
- Payroll cost analysis
- Customer service
- VIP guest relations
- Team oversight
- Bright HR
- Communication skills
- Opera PMS
- Problem-solving
- Team building
References
References available upon request.
Timeline
Front Desk Manager
SWAMI HOTELS LIMITED
03.2022 - Current
Master of Science - CYBER SECURITY
University of West London
02.2022 - 06.2023
Technical recruiter / Team Leader
TekPillar services pvt ltd
01.2021 - 02.2022
Junior recruiter
Tekpillar services
06.2019 - 01.2021
Bachelor of Science - Bachelor of computer application
Veer Narmada South Gujarat University
07.2017 - 04.2019
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