NEMIKA JAIN
London
Summary
Detail-oriented professional with expertise in utilising Empower, Universal Service Desktop, and FDR Screen to enhance operational efficiency. Proficient in MS Excel, Word, PowerPoint, and Outlook, with a strong emphasis on problem-solving and adaptability. Demonstrates exceptional active listening and email communication skills to foster effective collaboration. Committed to leveraging these competencies to drive organisational success and achieve career growth.
Overview
8
8
years of professional experience
4033
4033
years of post-secondary education
Work History
FC Associate
Amazon UK services Ltd
London
07.2023 - Current
- Quality assured data before loading into the date warehouse to ensure accuracy and completeness.
- Created a comprehensive inventory management system that reduced stock-outs.
- Picked and packed orders accurately and efficiently, resulting in accuracy rate and zero customer complaints.
- Utilized barcode scanning technology to ensure and minimize errors when picking orders.
- Trained and supervised new employee, resulting in a increase in Productivity.
- Resolved customer inquires and Complain quickly and Professionally, resulting in a satisfaction rate.
PROCESS ASSOCIATE
TATA CONSULTANCY SERVICE
Ahmedabad, India
09.2018 - 12.2022
- Managed CITI Bank USA projects under supervision
- Worked on a client base project involving mortgage/insurance
- Tax and Insurance quality check of mortgage for CITI bank USA
- Customer support after the loan proceeds need to take care of
- Subject lead to identify KPIs and review business requirements in Empower software
- Assist in training several new colleagues in multiple projects about how the process runs, how to generate business, and how to resolve queries and the data on critical projects
- Won a Client Certificate for A Job Well Done by exceeding the client's quality and production requirements
- Recognized by the Manager for outstanding contributions to the organization, with a focus on resolving issues through in-depth analysis as an 'inspiring role model'
FINANCIAL SERVICES CONSULTANT
ICICI PRUDENTIAL LIFE INSURANCE
Ahmedabad, India
01.2018 - 06.2018
- Worked in BANK Channel at ICICI BANK
- Need to handle and explain in detail to bank clients about all the bank products regarding Investment
- Take care of customer portfolio and their investment and gives them Guidance
- Opening and closing of savings accounts, Current accounts, Recurring deposits, and Fixed deposits
- Investment related to Mutual funds, Term insurance, Life Insurance, and other investment product
FRANCHISEE MANAGER
SWASTIKA INVESTMENT LTD
Ahmedabad, India
07.2017 - 01.2018
- Build Relationships with clients
- Maintaining client's data of everyday transactions
Education
Master in Business Administration - Finance
Gujarat Technological University
Ahmedabad Bachelor of Commerce -
Saurashtra University
Somnath Veraval Skills
- Empower
- Universal service desktop
- FDR screen
- MS Excel
- Word
- PowerPoint
- Outlook
- Problem-solving
- Adaptability
- Active listening
- Email communications
Custom
- A Star performance Certification from the Manager.
- Customer satisfaction services certified by the Manager.
- Certification of Target Achievement.
- Interests are Cooking, Traveling, and Crafting.
Languages
English
Fluent
Hindi
Fluent
Gujarati
Fluent
Timeline
FC Associate
Amazon UK services Ltd
07.2023 - Current
PROCESS ASSOCIATE
TATA CONSULTANCY SERVICE
09.2018 - 12.2022
FINANCIAL SERVICES CONSULTANT
ICICI PRUDENTIAL LIFE INSURANCE
01.2018 - 06.2018
FRANCHISEE MANAGER
SWASTIKA INVESTMENT LTD
07.2017 - 01.2018
Master in Business Administration - Finance
Gujarat Technological University
Bachelor of Commerce -
Saurashtra University
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