Nely Carelle
Dublin
Summary
Results-driven and customer relationship professional with experience across international health insurance, hospitality and financial services. Skilled in consultative sales, customer support, relationship management and service delivery. Fluent in English and French, with advanced communication and problem-solving skills to deliver tailored solutions and exceed performance targets.
Overview
3
3
Languages
7
7
years of professional experience
Work History
EEA Sales Consultant
BUPA Global
Dublin, Ireland
03.2025 - Current
- Supported customers across EEA region through consultative sales, identified needs, and presented tailored international health insurance solutions that met client requirements.
- Built trusted customer relationships through clear communication, proactive follow-up, and delivery of high-quality service, resulting in enhanced customer satisfaction.
- Collaborated with internal teams to resolve queries and streamline sales processes, contributing to achievement of sales objectives.
Carrier Transition
Personal Project
, Dublin Ireland
06.2024 - 03.2025
- Dedicated time to personal project, enhancing organisation, problem solving, and self-motivation skills.
Sales and Reservation Executive (French Market)
Staycity Group (Paris La Defense & Gare de L'est)
Dublin , Ireland
02.2023 - 06.2024
- Secured bookings using phone, email sales channels leveraging in-depth hotel product knowledge.
- Handled incoming reservation inquiries and updated bookings following established procedures. Mastered company pricing strategy to maximise opportunity during peak and off-peak periods.
- Worked closely with the Sales and Revenue Managers to optimise room rates, manage inventory, and forecast demand, resulting in improved occupancy by 10% and revenue per available room.
- Negotiated rates and upsold rooms and packages to maximise occupancy and increase revenue by 15%. Informed customers of goods, services and special promotions using advertising strategies.
- Collaborated with corporates on rate establishment and cancellation policies for steady growth.
- Email and call audit, and provided training to team members to maintain high standards of guest service. Participated in team meetings to discuss performance targets, guest feedback, and operational improvements.
Aupair
Family
Wexford - Dublin, Ireland
02.2020 - 12.2022
- Oversaw children's activities with family to promote development and enjoyment.
- Demonstrated responsibility and organizational skills.
- Established connections and adjusted effectively to various situations.
- Coordinated and facilitated age-appropriate activities including reading, crafts, and educational play.
Account & Client Engagement Executive
SOCIETE GENERAL Bank
Antsiranana , Madagascar
06.2019 - 01.2020
- Resolved customers' queries over the phone and by email thoroughly and accurately, within required timescales maintaining a 95% satisfaction rate.
- Assisted customers with important purchase choices, identifying their needs and employing product expertise to make appropriate suggestions.
- Handled end-to-end sales cycle, achieving successful outcomes.
- Developed and sustained productive client connections, leading to continuous opportunity growth.
- Ensured high customer satisfaction by organizing appointments and suggesting further offerings.
- Prospected new clients in countryside educational and healthcare facilities.
Education
Bachelor of Business Administration (Honours) -
CCT College Dublin
Ireland01-2023
English course, C1 Certificate
ISI English School
Dublin, Ireland (2 years)01-2022
International Business Development -
CNAM
Antananarivo, Madagascar01-2019
Bachelor of Business Administration (3 years) -
Madagascar Business School / IESEG
Antananarivo, Madagascar01-2018
Skills
- Technical Skills: Microsoft Dynamics, EASY, Opera Cloud,
- Interpersonal Skills: Consultative sales, Communication, customer relationship management
Languages
French, Malagasy
First Language
English
Advanced
C1
Korean
Beginner
A1
Timeline
EEA Sales Consultant
BUPA Global
03.2025 - Current
Carrier Transition
Personal Project
06.2024 - 03.2025
Sales and Reservation Executive (French Market)
Staycity Group (Paris La Defense & Gare de L'est)
02.2023 - 06.2024
Aupair
Family
02.2020 - 12.2022
Account & Client Engagement Executive
SOCIETE GENERAL Bank
06.2019 - 01.2020
Bachelor of Business Administration (Honours) -
CCT College Dublin
English course, C1 Certificate
ISI English School
International Business Development -
CNAM
Bachelor of Business Administration (3 years) -
Madagascar Business School / IESEG