Nelson Fu Ming Wong
Warrington,UK
Summary
Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service. Responsible Fleet Supervisor, passionate about delivering outstanding quality and service. Offering 13 years of experience in industry with history of recognition for performance.
Overview
35
35
years of professional experience
Work History
Ground Fleet Supervisor
DHL EXPRESS (HONG KONG) LTD
HONG KONG, HONG KONG
04.2009 - 06.2022
- Achieved service time and quality targets.
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Collaborated with staff to formulate budgets and improve department revenue.
- Collaborated with team members to achieve target results.
- Identified issues, analysed information and provided solutions to problems.
- Prepared range of written communications, documents and reports.
- Supervised work of contracted employees to deliver work on schedule.
- Operated equipment to exceed production targets.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Met budget targets through responsible planning and resource allocation.
- Produced high-volume orders to effectively meet customer demand.
- Developed ongoing programmes using good team communication and collaboration.
- Engaged with customers to better understand needs and deliver excellent service.
Sales Manager
Fu Ying Travel Co.LTD
HONG KONG, HONG KONG
03.2006 - 04.2009
- Managed relationship building between company and high-paying clients, completing regular visits and providing loyalty discounts.
- Retained existing customers and substantially grew customer base, product line and sales volume.
- Generated monthly and annual sales reports.
- Interviewed applicants and identified viable candidates based on enthusiasm and ability to project positive image.
- Planned and executed promotional in store events to increase business and sales revenues.
- Educated customers on available processes and services.
- Increased profitability by developing pipelines utilising multiple marketing channels and sales strategies.
- Recruited, interviewed and hired people adding value, skills and experience to sales team.
- Resolved customer complaints by exchanging merchandise, refunding money and adjusting bills.
- Independently managed recruitment for sales team, managing matters including reviewing CVs, conducting interviews and hiring talent.
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Collected customer and market feedback and reported information to company leadership.
- Maintained friendly and professional customer interactions.
- Cut costs by effectively negotiating with vendors to optimise savings.
Cross Border Driver
Miramar Express (HK) Ltd
HONG KONG, HONG KONG
03.2003 - 03.2006
- Spoke to customers in multiple languages to resolve problems and answer questions.
- Handled customer concerns and escalated major issues to supervisor.
- Met schedule using excellent planning and coordination skills.
- Provide pick up & delivery service for guest in local area in HK & crossing border of China.
- Daily checking for vehicle hygiene & condition for safety
- Delivery guest to the exact destination on time in safe.
- Full fill the regular & ad-hoc needs & reasonable request from customer in the delivery trip.
- Co-operated with company instruction & ad-hoc request for flexible changing of pick up & delivery
Cross Border Truck Driver
Self-Employment
HONG KONG, HONG KONG
06.1994 - 02.2003
- Met budget targets through responsible planning and resource allocation.
- Prepared orders to deliver excellent presentation and quality standards.
- Handled [Number] of inbound calls per day.
- Met schedule using excellent planning and coordination skills.
- Implemented more efficient processes and reduced wasted resources.
- Planned and executed new strategies to increase sales.
- Maintained clean, safe working environments to eliminate accident risks.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Delivery goods from China to HK container pier & warehouse.
Courier Driver
FedEx Express (HK) Ltd
HONG KONG, HONG KONG
05.1992 - 02.1994
- Reviewed dispatch orders and counted stock before departures to ensure order accuracy.
- Prepared various delivery reports such as delivery times, goods dispatched and expenses for management when requested.
- Communicated with customers through phone or email update them on delivery times or encountered issues.
- Kept vehicles safe and in good working order by conducting [Timeframe] inspections and maintenance.
- Delivered up to [Number] parcels per day, usually completing within [Number] hours.
- Accumulated over [Number] hours of driving time both nationally and internationally.
- Managed re-deliveries or placed items in secure places in the event of unanswered doors.
- Conducted load safety inspections ensuring packages were safely fastened before starting journeys.
- Read maps to determine the safest and most efficient routes, using GPS to determine road closures and traffic delays.
- Kept accurate delivery records stored on [System] for legal, accounting and organisational purposes.
Restaurant Captain
Regent Hotel
HONG KONG, HONG KONG
02.1987 - 04.1992
- Demonstrated awareness of liability issues and legal requirements by confirming legal drinking age and discontinuing service to intoxicated guests.
- Communicated effectively with kitchen staff regarding customer allergies, dietary needs and other special requests.
- Informed guests of daily specials and menu offerings to facilitate decisions on starters, mains and desserts.
- Provided friendly and courteous service to all guests.
- Assisted servers and dining room hosts, quickly responding to guest needs.
- Served guests promptly to keep food at proper temperatures.
- Maximised [Type] revenue by upselling products such as [Product] and [Product].
- Prevented falls and accidents by keeping floor clear of debris.
- Trained and mentored team of [Number]+ waitstaff, offering support and guidance to increase service efficiency.
- Adhered to quality expectations and standards.
- Recorded orders and partnered with team members to serve food and beverages accurately and efficiently.
- Performed additional tasks to keep dining room running smoothly.
- Maintained safe food handling standards at all times.
- Answered questions about menu selections and made recommendations when requested.
- Anticipated and addressed guests' service needs.
- Operated and maintained cleaning equipment and tools, including dishwasher, hand wash stations, pot-scrubbing station and rubbish compactor.
- Arranged alternative selections for guests with food allergies, intolerances, or special diets.
- Closed down kitchen after each shift and precisely followed closing checklist for kitchen stations.
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Supported other areas of restaurant in set up, cleanup, prep work and equipment maintenance.
- Checked on guests to assess satisfaction with each food course and beverages.
- Coordinated variety of shift types, including straight and split shifts, utilising staff members' strengths to create cohesive service.
- Prepared food tableside, including carving meats, boning fish and fowl and preparing flaming dishes.
- Upsold, cross-sold and recommended additional items to customers to increase restaurant sales.
- Cleared away dirty dishes, wiped down surfaces and refreshed glasses or beverages.
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Reset tables with spotless service ware.
- Answered phones politely and promptly while accurately recording and confirming reservations.
- Greeted guests in with courtesy and professionalism.
- Checked on designated tables at appropriate intervals to refill drinks, respond to requests and receive customer feedback.
- Retained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Washed buffet, restaurant and banquet items, including silverware, dishes, cooking utensils, equipment and displays.
- Stocked and maintained silverware, linens and condiments.
- Assisted guests with making informed menu choices.
- Resolved complaints from guests by listening to issues and notifying restaurant manager.
- Delivered exceptional service by providing timely and friendly service to every customer.
- Calculated charges, issued bills and collected payments.
- Guided guests through dining rooms and provided needed assistance.
- Utilised hot water, dish cloths and sanitising or cleaning products to wipe down kitchen and food preparation areas.
- Enquired about guest satisfaction, anticipated additional needs and happily fulfilled ad-hoc requests.
- Seated guests promptly and managed table wait times.
- Greeted new customers, answered initial questions and took drink orders.
Education
FORM 5 - Commerical
Wellington College
HONG KONG1986
English Learning - English Subject
Ya Hua Night College
HONG KONG1986
Skills
- Ground maintenance
- Hyperion software background
- Vehicles management include, condition, repairing, maintenance, service, MOT
- Vehicle annual license application
- Vehicle special area license application
- Vehicle hygiene
- Vehicle safety tool include fire extinguisher
- Traffic accident handling with backup service
- Traffic accident claims for company & third party with insurer
- Vehicle replacing project with E-vehicle from diesel vehicle for GoGreen
- Tunnel toll, fuel service application & usage monitoring
- Vehicle CCTV monitoring & regular checking
- Planning of vehicle trade in
- Conducting driving skill & driving manner for courier driver application
- Assisting explenation
Timeline
Ground Fleet Supervisor
DHL EXPRESS (HONG KONG) LTD
04.2009 - 06.2022
Sales Manager
Fu Ying Travel Co.LTD
03.2006 - 04.2009
Cross Border Driver
Miramar Express (HK) Ltd
03.2003 - 03.2006
Cross Border Truck Driver
Self-Employment
06.1994 - 02.2003
Courier Driver
FedEx Express (HK) Ltd
05.1992 - 02.1994
Restaurant Captain
Regent Hotel
02.1987 - 04.1992
FORM 5 - Commerical
Wellington College
English Learning - English Subject
Ya Hua Night College
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