Summary
Overview
Work history
Education
Skills
Languages
Affiliations
References
Timeline
Generic

NELSON SILVA

Summary

Dedicated professional with a strong background in conflict resolution, self-motivation, and resilience under pressure. Proven expertise in team coordination and maintaining a positive attitude while ensuring adherence to hotel safety regulations. Committed to delivering customer service excellence and fostering a collaborative work environment.

Offering strong communication skills and friendly, approachable manner. Knowledgeable about customer service principles and adept at handling administrative tasks. Ready to use and develop organisational skills, problem-solving abilities, and teamwork in [Desired Position] role.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

8
8
years of professional experience

Work history

Hotel receptionist

Hilton Hotels
02.2023 - 11.2024
  • Maintained clean and organised reception area, creating a welcoming atmosphere.
  • Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
  • Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
  • Increased efficiency by swiftly resolving any complaints or issues.
  • Recorded guest account activity to produce accurate bills upon departure.
  • Inspected presentation of rooms and laundry items.
  • Responded promptly to customer queries, ensuring an enjoyable stay.
  • Kept reservations systems up-to-date for clear availability management.
  • Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.

Office administrator

Ardeta Search Limited
06.2021 - 10.2024
  • Registered visitors, guests and contractors upon arrival, providing access passes.
  • Streamlined office operations by implementing effective filing systems.
  • Produced and distributed monthly reports using Excel knowledge, enabling improved business analysis.
  • Worked with HR to maintain accurate and confidential employee records, enforcing compliance with regulatory standards.
  • Updated office management on team's activities and progress at weekly meetings.
  • Assisted in staff recruitment, contributing to building a strong team.
  • Conducted individual appraisals, set KPI targets, and devised professional development plans to improve staff performance.

Commercial bank customer advisor

Barclays Pt
05.2017 - 01.2019
  • Assistanced in the training of new staff members, ensuring consistent service standards.
  • Delivered exceptional customer service by promptly addressing queries and concerns.
  • Conducted comprehensive needs assessments for personalised banking solutions.
  • Maintained excellent client satisfaction by providing in-depth support.
  • Communicated clearly and concisely to improve customer engagement and understanding.
  • Updated customer records to reflect current contact and account information.
  • Performed risk assessments to design risk management strategies for clients.
  • Completed transactions to replace or exchange defective items.
  • Developed strong working relationships with clients, communicating clearly with both technical and non-technical stakeholders.
  • Answered [Number]+ telephone calls per day with professionalism.
  • Resolved customer issues by identifying causes, finding solutions and following up to confirm satisfaction.

Education

Higher National Diploma ( BTEC LEVEL 5 ) - Marketing

PEARSON BTEC
LONDON
02/2020 - 02/2022

BA ( Hons ) Degree - Business Managements

Bath Spa University
Bath
01/2022 - 01/2025

Skills

  • Conflict Resolution
  • Self-motivation
  • Resilience under pressure
  • Team coordination
  • Positive attitude
  • Hotel safety regulations
  • Customer service excellence

Languages

English
Advanced (C1)
Portuguese
Proficient (C2)
French
Upper intermediate (B2)

Affiliations

  • it could be anything from beekeeping to urban gardening to ethical fashion
  • go to gym, read book and spend time with family

References

References available upon request.

Timeline

Hotel receptionist

Hilton Hotels
02.2023 - 11.2024

Office administrator

Ardeta Search Limited
06.2021 - 10.2024

Commercial bank customer advisor

Barclays Pt
05.2017 - 01.2019

Higher National Diploma ( BTEC LEVEL 5 ) - Marketing

PEARSON BTEC
02/2020 - 02/2022

BA ( Hons ) Degree - Business Managements

Bath Spa University
01/2022 - 01/2025
NELSON SILVA