Nelson Romero
London,City of London
Summary
Hardworking professional with experience of more than six years as an academic Monitor in English language teaching. Through utilizing great interpersonal skills, excellent time management and problem-solving skills, also Customer service and sales expertise in three campaigns, performing bilingual support activities for new agents, guiding them in their training process. Advanced knowledge in English and intermediate French level.
Overview
17
17
years of professional experience
Work history
Portfolio Activation Specialist
Nub 7/8
Bogota / Colombia
02.2023 - 09.2023
- Provided onboarding process for American companies that purchased Cisco licensing products, through customer meetings.
- Coordinated with Cisco Account Team, the best resources for clients when support was needed.
- Guided customers on Cisco Smart Account, for them to get all benefits this portal brings to their business.
Customer Service Advisor
Concentrix
Bogota / Colombia
11.2013 - 02.2023
- Provided troubleshooting on billing requirements, technical support and service recommendations, to at&t personal and business account customers.
- Gave support to new agents in the bilingual National Solutions Center campaign in their learning and adaptation process.
- Offered and closed sales of mobile phones, internet and television products and services to new and existing customers.
Academic Monitor
Expojom
Bogota / Colombia
10.2006 - 02.2013
- Performed the tasks of teaching English language to different age people with diverse professional profiles.
- Managed to meet the needs of students in order to improve the four skills (listening, speaking, reading and writing) in the mastery of the English language.
- Prepared students for international tests such as Michigan English Test (MET), Test of English as a Foreign Language (TOEFL).
Education
Master of Arts - Education
University of Roehampton
London 09/2023 -
Certificate of Higher Education - Research and University Teaching
Sergio Arboleda University
Bogota / Colombia 07/2014 - 07/2015
Bachelor of Arts - Modern Languages
EAN University
Bogota / Colombia 07/2002 - 05/2008
Skills
- Branding
- politeness
- Problem solution
- Resourcefulness
- Patience
- Multilingual
Languages
Spanish
Native
English
Advanced
French
Intermediate
Timeline
Portfolio Activation Specialist
Nub 7/8
02.2023 - 09.2023
Customer Service Advisor
Concentrix
11.2013 - 02.2023
Academic Monitor
Expojom
10.2006 - 02.2013
Master of Arts - Education
University of Roehampton
09/2023 -
Certificate of Higher Education - Research and University Teaching
Sergio Arboleda University
07/2014 - 07/2015
Bachelor of Arts - Modern Languages
EAN University
07/2002 - 05/2008
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