NELSON OKUMAH
Central Bedfordshire
Summary
Hardworking Project Manager offering more than six years of leadership experience working with cross-functional teams on challenging and complex projects across healthcare, IT, human resources and retail industries. Successful at managing all aspects of project management from inception to completion, building and maintaining open communication between team members, clients and leadership. Quality-driven and proactive with advanced understanding of contract negotiations and management, contractor oversight, budget management and benefit realization framework.
Overview
9
9
years of professional experience
Work History
Project Manager
ENN PROJECTS LTD
Hartfield, HRT
01.2023 - Current
- Managed portfolio of IT projects for different organizations, ensuring on-time delivery and within budget.
- Led team of web designers, web developers, software engineers, graphic designers, SEO professionals, and copywriters
- Revamped website of recruitment and care agency driving in more care contracts from NHS, local council, and private clients, and recruiting contracts from social care hiring managers.
- Led project that improved efficiency of recruitment agency's candidate relationship management (CRM) through online digitalization of candidate application forms, thereby improving applicants' experience and rating by 90%.
- Executed mobile software application project for charity organization which increased use of its online resources by its beneficiaries and visitors by 50%
- Developed and implemented projects using standard project management methodologies, increasing project success rate.
- Tracked expenses and business outgoings to remain within cashflow targets.
- Implemented network security policies and performed audits, leading to 95% reduction in security breaches.
- Aligned IT strategy with business needs, prioritizing value for money, security and contractual requirements.
- Directed installation and configuration of computer hardware, operating systems and applications.
- Collaborated with project engineers to roll out, manage, or patch software.
- Oversaw execution of IT projects from inception to execution.
- Managed team of 5 IT support technicians, developing workflows and processes.
- Determined project schedules and maintained timeline efficiency using proactive adjustments to workflow.
- Analysed industry trends to identify process improvements and business opportunities.
- Achieved high client satisfaction through consistent delivery and communication.
- Built positive, productive relationships with internal and external stakeholders through outstanding client management skills.
- Generated project cost estimations with outstanding accuracy, guiding effective decision-making.
- Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track.
- Managed project scope and deadlines using PRINCE2 method.
- Improved operations by generating project status reports and identifying issues for corrective action.
- Trained and mentored junior team members, leveraging previous practical experience for optimal project progress.
- Drove client retention through quality project execution.
- Delivered exceptional service to clients, maintaining and extending working relationships for future business opportunities.
- Tracked and communicated project status, timelines, budgets and action items from project inception to delivery.
Project Manager
Gold City Pharmacy
Lagos, Nigeria
01.2017 - 10.2022
- Successfully led project and strategy unit of company responsible for executing multiple and complex projects designed to give company competitive advantage and sustain its growth and profitability.
- Designed and executed marketing campaign project that led to increase in customer traffic by 40% and sales conversion rate of 80% over 6 months
- Managed reconfiguration and customization of company's administrative and point-of-sales software project in collaboration with external supplier to meet technical and business needs of company improving efficiency and customer engagement by 50%.
- Coordinated cross-functional team to design five-star rated human resources training program that strengthened competencies of employees, and increased employee retention and satisfaction to 90% for two years, and consistent 15% per annum increase in revenue.
- Achieved market positioning strategy that improved and multiplied number of quality business partnerships with many private healthcare and non-profit organization,
- Oversaw implementation of successful internal marketing project that improved selling skills of sales team that resulted in 50% increase in rate of upselling and cross-selling, and 20% increase in daily sales.
- Named most productive senior staff of year for three consecutive times.
- Led cross-functional team and third-party suppliers to successfully execute business expansion project that led to establishment of two new branches and expansion of business scope of company.
- Designed and developed premium package service that benefited subscribers and contributed 5% of total revenue.
- Managed customer relations management (CRM) awareness and training project that improved customer rating from 4-star to 4.5-star rating.
- Planned and negotiated supply chain management system that increased cash flow by 40%, reduced procurement costs by 30%, and improved relationships with suppliers.
- Recognized by management for excellence in team leadership and effective stakeholder engagement resulting in promotion to senior project manager and trainer.
- Led and motivated talented project teams, consistently achieving against KPIs.
- Collaborated with cross-functional teams to draft strategic, realistic project schedules and plans.
- Built positive, productive relationships with internal and external stakeholders through outstanding client management skills.
- Managed project scope and deadlines using PRINCE2 method.
- Built company reputation by managing £2million+ projects.
- Tracked and communicated project status, timelines, budgets and action items from project inception to delivery.
- Delivered projects on time and under budget.
- Provided weekly performance feedback on resource allocation, risks, issues and schedule adherence, keeping project teams on track.
Assistant Project Manager
Bowen University Hospital
Lagos, Nigeria
12.2015 - 11.2016
- Assisted Project Manager in smooth running of daily activities by performing admin tasks such as organizing meetings with developing team, and identification of risks and issues.
- Upheld 100% quality excellence by monitoring and correcting work, and delivering projects on time and to meticulous standards.
- Built positive, productive relationships with internal and external stakeholders through outstanding client management skills.
- Delivered up to 90% revenue targets and service KPIs
- Took fully informed decisions by continuously collaborating with project stakeholders such as external suppliers.
- Performed in-depth cost spending analysis to guide project activities, resulting in full adherence to budgets.
- Negotiated with suppliers to reduce costs.
- Achieved high client satisfaction through consistent delivery and communication.
- Minimised accidents and incidents with comprehensive health and safety procedures.
Pharmacist Intern
Jos University Teaching Hospital
Jos, Nigeria
10.2014 - 10.2015
- Submitted orders to insurance companies and processed payments for remaining balances.
- Worked under guidance of pharmacist to prepare compounds and dispense medications.
- Kept accurate counts of medications, chemicals and supplies and updated records.
- Worked with 50 pharmacy interns.
- Educated patients in monitoring and maintaining good health.
- Applied correct pricing structures and controls for pharmacy, POM and GSL products.
- Observed clinical guidelines to maintain operational compliance.
- Received prescriptions and checked against medical histories, safeguarding patient health and safety.
- Provided patients with pamphlets and verbal instructions about taking, handling and storing medications.
- Maintained detailed prescription files for compliance and traceability purposes.
- Improved organisation and supply management policies for pharmacy medicines and materials.
- Stayed up-to-date on NHS payment and exemption rules.
- Collaborated with hospital staff to maintain patient care continuity and minimise risks.
- Provided knowledgeable clinical advice to relieve and improve patients' everyday conditions.
Education
MBA - Business Administration
University of Bedfordshire
Luton 11.2022 -
Bachelor of Science - PHARMACY
UNIVERSITY OF NIGERIA
NIGERIA 2008 - 2013
Skills
Methodologies: PRINCE2 │ Agile (Scrum Master & DSDM) │ PMBOK │
Collaboration Tools: Skype for Business │ Microsoft Teams │ Zoom │ GoToMeeting
Software and Application Knowledge / Exposure: Jira │ Trello │ Microsoft Office Tools (Project,
Power Point, Access, Word, Excel, and Visio) │ Office 365 │ Microsoft Teams 365 │ SharePoint │
Interpersonal Skills
- Excellent communication skills
- Well-organized and self-driven
- Enjoys learning new information and concepts and problem solving skills
- Strong leadership, integrity and ability to motivate and develop team members
- Accountability and attention to detail
- Ability to work with different personality types and communicate across various levels and channels
- Issue and risk management
- In-depth knowledge of project management methodologies, tools, and techniques
Languages
English
Fluent
Timeline
Project Manager
ENN PROJECTS LTD
01.2023 - Current
MBA - Business Administration
University of Bedfordshire
11.2022 -
Project Manager
Gold City Pharmacy
01.2017 - 10.2022
Assistant Project Manager
Bowen University Hospital
12.2015 - 11.2016
Pharmacist Intern
Jos University Teaching Hospital
10.2014 - 10.2015
Bachelor of Science - PHARMACY
UNIVERSITY OF NIGERIA
2008 - 2013
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