Nelson Odigili
Peterborough,United Kingdom
Summary
Experienced IT professional with a robust background in IT support, inventory management, and compliance auditing. Proficient in IT risk assessment, wireless networking configuration, and software installation and upgrade. Demonstrated expertise in service level agreement compliance, end user support, network troubleshooting, and mobile device troubleshooting. Skilled in hardware maintenance, electronic security systems, virtualisation technologies, Active Directory, hardware fault repairs, switching and routing. Adept at managing Windows and Linux systems with a focus on enhancing operational efficiency and security.
Reliable IT Technical Support Specialist with proactive approach to problem-solving and customer service. Possesses strong analytical skills and proficiency in troubleshooting hardware and software issues. Dedicated to improving IT systems and ensuring seamless technological operations for users.
Overview
14
14
years of professional experience
Work history
IT Support Specialist
Idea Allies
Peterborough
02.2025 - 05.2025
- Delivered first-line IT support across hardware, software, and networking issues.
- Set up user accounts and devices using Active Directory and Office 365.
- Responded to tickets via helpdesk systems and performed VPN, printer, and system troubleshooting.
- Supported onboarding processes including email and system access provisioning.
Support Team Lead
Everliving Services Ltd
Peterborough
08.2022 - 05.2025
- Led team inductions, policy training, and staff coordination in a mental health care environment.
- Managed rota planning, audits, compliance checks, and incident response.
- Maintained documentation, supported risk management, and ensured staff alignment with service policies.
IT Support Technician
Aspian Technologies Ltd
01.2024 - 02.2025
- Provided first and second-line support using ServiceNow and remote tools.
- Administered Active Directory, Azure AD, and Exchange environments.
- Maintained Office 365 tools (Teams, SharePoint, Outlook), printers, and Windows systems.
- Supported virtual environments and basic Linux administration.
Hub Support Worker
Siemens Gamesa
Netherlands
10.2021 - 07.2022
- Oversaw inventory control, tool allocation, and turbine maintenance logistics.
- Coordinated supply chain activities and ensured hub compliance with operational standards.
Service Technician - CCTV & Security
Kings Guards Nig Ltd
05.2016 - 09.2021
- Installed, maintained, and upgraded CCTV systems (Dahua, Hikvision).
- Implemented alarm and access control systems (biometric, RFID, keypads).
- Conducted site surveys, cable management, NVR/DVR configuration, and client training.
Phone & Computer Repair Technician (Freelance)
Self-Employed
08.2011 - 03.2020
- Repaired and refurbished iPhones, iPads, laptops, and desktops.
- Replaced screens, batteries, hard drives, and performed OS/software troubleshooting.
- Resolved password locks (iCloud, BIOS), performed upgrades and network fixes.
Education
Bachelor of Science (B.Sc.) - Education, Business Education
Delta State University
Skills
- IT Support
- Inventory Management
- Compliance Auditing
- IT risk assessment
- Wireless networking configuration
- Software installation and upgrade
- Service level agreement compliance
- End user support
- Network troubleshooting
- Mobile device troubleshooting
- Hardware Maintenance
- Electronic Security Systems
- Virtualisation technologies
- Active Directory
- Hardware fault repairs
- Switching and routing
- Windows and Linux expertise
Websites
References
References available upon request.
Timeline
IT Support Specialist
Idea Allies
02.2025 - 05.2025
IT Support Technician
Aspian Technologies Ltd
01.2024 - 02.2025
Support Team Lead
Everliving Services Ltd
08.2022 - 05.2025
Hub Support Worker
Siemens Gamesa
10.2021 - 07.2022
Service Technician - CCTV & Security
Kings Guards Nig Ltd
05.2016 - 09.2021
Phone & Computer Repair Technician (Freelance)
Self-Employed
08.2011 - 03.2020
Bachelor of Science (B.Sc.) - Education, Business Education
Delta State University
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