Summary
Overview
Work history
Education
Skills
Websites
References
Timeline
Generic

Nelson Odigili

Peterborough,United Kingdom

Summary

Experienced IT professional with a robust background in IT support, inventory management, and compliance auditing. Proficient in IT risk assessment, wireless networking configuration, and software installation and upgrade. Demonstrated expertise in service level agreement compliance, end user support, network troubleshooting, and mobile device troubleshooting. Skilled in hardware maintenance, electronic security systems, virtualisation technologies, Active Directory, hardware fault repairs, switching and routing. Adept at managing Windows and Linux systems with a focus on enhancing operational efficiency and security.

Reliable IT Technical Support Specialist with proactive approach to problem-solving and customer service. Possesses strong analytical skills and proficiency in troubleshooting hardware and software issues. Dedicated to improving IT systems and ensuring seamless technological operations for users.

Overview

14
14
years of professional experience

Work history

IT Support Specialist

Idea Allies
Peterborough
02.2025 - 05.2025
  • Delivered first-line IT support across hardware, software, and networking issues.
  • Set up user accounts and devices using Active Directory and Office 365.
  • Responded to tickets via helpdesk systems and performed VPN, printer, and system troubleshooting.
  • Supported onboarding processes including email and system access provisioning.

Support Team Lead

Everliving Services Ltd
Peterborough
08.2022 - 05.2025
  • Led team inductions, policy training, and staff coordination in a mental health care environment.
  • Managed rota planning, audits, compliance checks, and incident response.
  • Maintained documentation, supported risk management, and ensured staff alignment with service policies.

IT Support Technician

Aspian Technologies Ltd
01.2024 - 02.2025
  • Provided first and second-line support using ServiceNow and remote tools.
  • Administered Active Directory, Azure AD, and Exchange environments.
  • Maintained Office 365 tools (Teams, SharePoint, Outlook), printers, and Windows systems.
  • Supported virtual environments and basic Linux administration.

Hub Support Worker

Siemens Gamesa
Netherlands
10.2021 - 07.2022
  • Oversaw inventory control, tool allocation, and turbine maintenance logistics.
  • Coordinated supply chain activities and ensured hub compliance with operational standards.

Service Technician - CCTV & Security

Kings Guards Nig Ltd
05.2016 - 09.2021
  • Installed, maintained, and upgraded CCTV systems (Dahua, Hikvision).
  • Implemented alarm and access control systems (biometric, RFID, keypads).
  • Conducted site surveys, cable management, NVR/DVR configuration, and client training.

Phone & Computer Repair Technician (Freelance)

Self-Employed
08.2011 - 03.2020
  • Repaired and refurbished iPhones, iPads, laptops, and desktops.
  • Replaced screens, batteries, hard drives, and performed OS/software troubleshooting.
  • Resolved password locks (iCloud, BIOS), performed upgrades and network fixes.

Education

Bachelor of Science (B.Sc.) - Education, Business Education

Delta State University

Skills

  • IT Support
  • Inventory Management
  • Compliance Auditing
  • IT risk assessment
  • Wireless networking configuration
  • Software installation and upgrade
  • Service level agreement compliance
  • End user support
  • Network troubleshooting
  • Mobile device troubleshooting
  • Hardware Maintenance
  • Electronic Security Systems
  • Virtualisation technologies
  • Active Directory
  • Hardware fault repairs
  • Switching and routing
  • Windows and Linux expertise

Websites

References

References available upon request.

Timeline

IT Support Specialist

Idea Allies
02.2025 - 05.2025

IT Support Technician

Aspian Technologies Ltd
01.2024 - 02.2025

Support Team Lead

Everliving Services Ltd
08.2022 - 05.2025

Hub Support Worker

Siemens Gamesa
10.2021 - 07.2022

Service Technician - CCTV & Security

Kings Guards Nig Ltd
05.2016 - 09.2021

Phone & Computer Repair Technician (Freelance)

Self-Employed
08.2011 - 03.2020

Bachelor of Science (B.Sc.) - Education, Business Education

Delta State University

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