Nelson Mugerwa
Luton,Luton
Summary
Resourceful professional with one year of experience in hospitality and customer service, alongside two years of computer skills. Strong communication abilities support effective interactions with customers. Focused on utilising technical and interpersonal skills to boost customer satisfaction and improve operational efficiency.
Overview
1
1
year of professional experience
Work history
Customer Service Assistant
Tenpin
Luton
07.2023 - 09.2023
- Addressed customer inquiries and resolved complaints by responding to calls, documenting common issues, and escalating critical matters to management. Listened attentively to customer grievances, provided relevant information about services, and answered customer questions.
- Promoted bowling as a key attraction, contributing to memorable family outings and social gatherings, enhancing overall customer experience. Impressively, we’re delighted to have over 1000 lanes, across 51 sites with more in the pipeline.
- Supported a variety of indoor activities, enriching customer engagement and ensuring enjoyable experiences for all visitors.
Hospitality
Allen Day Associates
Luton
05.2022 - 12.2022
- Welcomed and served clients, advised representatives, and resolved complaints to enhance customer satisfaction. Serve clients, clear tables, make beyond any doubt clients are fulfilled, and treat guests and visitors with liberality, thoughtfulness, or hospitality.
- Collaborated with other hospitality staff members for improved team performance.
- Monitored travel and hospitality trends to remain ahead of competitor activity.
- Collaborated effectively with colleagues to create an integrated curriculum for the Hospitality department.
Education
Bachelor's degree - Computing
Buckinghamshire New University
BuckinghamBTEC National Level 3 qualifications - Information Technology
Luton Sixth Form College
Luton 9 2021 - 11 2023
GCSE - Mathematics
Ashcroft high school
Luton 1 2015 - 1 2019
GCSE - English
Ashcroft high school
Luton 1 2015 - 1 2019
GCSE - History
Ashcroft high school
Luton 1 2015 - 1 2019
Skills
- Customer service (1 year)
- Hospitality (1 year)
- Customer interaction
- Communication skills (1 year)
- Problem-solving
- Computer skills (2 years)
Timeline
Customer Service Assistant
Tenpin
07.2023 - 09.2023
Hospitality
Allen Day Associates
05.2022 - 12.2022
BTEC National Level 3 qualifications - Information Technology
Luton Sixth Form College
9 2021 - 11 2023
GCSE - Mathematics
Ashcroft high school
1 2015 - 1 2019
GCSE - English
Ashcroft high school
1 2015 - 1 2019
GCSE - History
Ashcroft high school
1 2015 - 1 2019
Bachelor's degree - Computing
Buckinghamshire New University