Summary
Overview
Work History
Skills
Languages
Timeline
Generic

Nelson Igue

Colchester,ESS

Summary

Enthusiastic and dedicated individual with a strong passion for customer service and excellent communication skills. Experienced in engaging with diverse clients, resolving queries effectively, and ensuring a positive experience in customer-facing roles. A reliable team player who is organized, adaptable, and eager to contribute to a dynamic and fast-paced environment. Committed to delivering high-quality service with a friendly and professional attitude.

Overview

4
4
years of professional experience

Work History

Pizzaiolo and Waiter

Pizza Express Restaurant
Bedford, Bedford
12.2020 - 09.2024
  • Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
  • Established a positive work environment by fostering effective communication and teamwork among colleagues, contributing to overall job satisfaction and productivity.
  • Developed strong time management skills by juggling multiple orders during peak hours without compromising quality.
  • Coached new workers on store policies, pizza making, and dough preparation.
  • Ensured adherence to safety procedures and protocols while working in a fast-paced kitchen environment.
  • Demonstrated versatility by assisting with other kitchen tasks such as prep work, dishwashing, or front-of-house duties as needed.
  • Cultivated warm relationships with regular customers.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
  • Maintained professional demeanor under pressure while managing challenging situations involving dissatisfied customers.

Staff Member

Gumbles amusement
Bedford, Bedford
7 2021 - 9 2021
  • Closely monitored employee feedback and customer reviews to help advance services for more enjoyable customer experiences.
  • Coordinated meetings with employees to determine availability and arrange activity timetables based on these.
  • Manages some ride making sure that the kids and parents were having fun but being safe at the same time.
  • Maintained personal hygiene standards and enforced food safety and hygiene practices amongst team.
  • Facilitated working relationships with co-tenants and building management.

Pizzaiolo

Etna Pizza
Bedford, Bedford
09.2020 - 12.2020
  • Operated pizza oven to cook fresh meals for guests, maintaining strict adherence to safety procedures throughout.

Efficiently cleaned and disinfected baking and preparing areas before, during and after shifts, consistently maintaining exceptional hygiene standards.

  • Stored food in designated areas following wrapping, dating, food safety and rotation procedures.
  • Carried pans, kettles and trays of food to and from work stations, stove and refrigerator in accordance with safety standards.
  • Kept customer and food preparation areas clean and well-organised for maximum efficiency.

Cleaner

Pepe's Piri Piri
08.2020 - 10.2020
  • Operated a variety of heavy equipment, including floor cleaners and buffers.
  • Kept cleaning supplies well-stocked by conducting regular stock counts, ordering more when necessary.
  • Followed sanitisation, health and hygiene regulations when carrying out all cleaning tasks.
  • Decreased obstacles and saved time, spearheading timely cleaning projects through effective resolution.
  • Cleaned and disinfected surfaces using sanitary products, maintaining health and hygiene of the place.
  • Dusted and polished window frames and wiped down glass, maintaining clean and clear areas.

Skills

Client and employee record keeping

Staff appraisals

Customer-orientated

Table service

Relationship building

Efficient and attentive

Highly responsible and reliable

Food preparation

Leadership

Languages

Italian
Native language
English
Upper intermediate
B2

Timeline

Pizzaiolo and Waiter

Pizza Express Restaurant
12.2020 - 09.2024

Pizzaiolo

Etna Pizza
09.2020 - 12.2020

Cleaner

Pepe's Piri Piri
08.2020 - 10.2020

Staff Member

Gumbles amusement
7 2021 - 9 2021
Nelson Igue