Nelson Dave Okoeguale
London,London
Summary
Experienced IT Support Technician with knack for troubleshooting and resolving technical issues quickly. Enhanced system performance by optimising software and hardware configurations, leading to smoother operations. Strong communication and customer service skills, ensuring user satisfaction and minimal downtime.
Overview
10
10
years of professional experience
2008
2008
years of post-secondary education
Work history
TECHNICAL SUPPORT ASSISTANT
Compatibility LTD
Crowborough, East Sussex
07.2023 - 01.2025
- Provide first-line support to users experiencing IT issues, both remotely and on-site
- Troubleshoot hardware, software, and network-related problems
- Log, prioritize, and track IT support requests using a ticketing system
- Escalate unresolved issues to higher-level technicians or specialists
- Perform routine maintenance tasks such as software updates, antivirus checks, and system backups
- Monitor system performance and report anomalies
- Create, modify, and deactivate user accounts in systems like Active Directory
- Reset passwords and unlock user accounts
- Install and configure desktops, laptops, printers, and other peripherals
- Diagnose and replace faulty hardware components
- Assist in configuring and troubleshooting network connections
- Support the setup of Wi-Fi, LAN, and VPN connections
- Maintain detailed records of support activities and solutions provided
- Update knowledge base articles for common issues
- Communicate effectively with users to understand their issues and provide clear solutions
- Deliver exceptional service to ensure user satisfaction
IT TECHNICIAN TRAINEESHIP
IT Career Switch Ltd
11.2022 - 06.2023
- Company Overview: The IT Technician Traineeship specialised in preparing me for the IT Support sector through a series of intense courses and practical application
- Courses studied included: CompTIA A+, Network+, Security+, MCSA Microsoft Windows 10, Cisco CCNA, ITIL Foundation V3
- Installing, configuring and migrating Windows 10 Operating Systems
- Configuring security systems and Windows firewall
- Troubleshooting common system problems
- Configuring and managing printers, configuring mobile devices
- Configuring, managing and maintaining essential network devices
- Designing and implementing a functional network
- Active Directory - unlocking user accounts, resetting passwords, searching users
- Implementing network security, standards, and protocols
- I have recently fully passed my CompTIA A+ qualifications specialising in troubleshooting hardware and software issues
- More information on this certification can be found at: https://certification.comptia.org/certifications/a
- 2023: CompTIA A+ 220-1101 & 1102
- The IT Technician Traineeship specialised in preparing me for the IT Support sector through a series of intense courses and practical application
SECURITY OFFICER
Cledor Limited
05.2015 - 06.2022
- Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds
- Authorised entrance papers, granting building access and recording arrival times to maintain security
- Inspected fire escapes, extinguishers and emergency lighting systems
- Warned offenders about rule infractions and violations, evicting violators from premises
- Secured doors and gates across office buildings and grounds, maintaining optimal security standards
- Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences
- Monitored, authorised and recorded entrance and departure of vehicles and visitors
- Patrolled facilities to prevent crime and unruly behaviour
Education
B.SC -
Ambrose Alli University
Skills
- Incident management
- Network configuration
- Software installation
- Hardware diagnostics
Custom
I am Nelson Dave Okoeguale, a passionate and driven Junior IT Technician with a strong foundation in IT support and systems administration. I thrive on solving technical challenges and ensuring smooth operations for end-users and organizations. With a CompTIA A+ certification and hands-on experience in troubleshooting, system configuration, and network management, I am committed to delivering efficient and reliable IT solutions. I bring a blend of technical expertise and excellent customer service skills to any IT environment. I excel at diagnosing and resolving hardware and software issues, configuring and maintaining network devices, and managing Active Directory tasks such as user account creation and password resets. My ability to learn quickly and adapt to new technologies ensures I can support dynamic IT environments effectively. Additionally, I prioritize clear communication and teamwork to ensure users feel supported and IT goals are met. My goal is to grow as an IT professional by building on my existing skills and gaining exposure to advanced technologies. I aim to contribute to an organization's success by enhancing its IT infrastructure and providing exceptional technical support. Long-term, I aspire to specialize in areas like cybersecurity, network administration, or systems engineering while earning certifications such as Cisco CCNA and Microsoft Certified: Azure Administrator Associate.
Affiliations
- Playing Bass Guitar
Timeline
TECHNICAL SUPPORT ASSISTANT
Compatibility LTD
07.2023 - 01.2025
IT TECHNICIAN TRAINEESHIP
IT Career Switch Ltd
11.2022 - 06.2023
SECURITY OFFICER
Cledor Limited
05.2015 - 06.2022
B.SC -
Ambrose Alli University
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