NELSON AJAYI
Senior Travel Consultant
Tipton,West Midlands
Summary
Seasoned travel manager with over 10 years of experience in the luxury travel industry across Africa. Proven track record of success in developing and managing successful luxury travel programs. Expertise in all aspects of the travel management process, from product development to customer service. Strong leadership, communication, and problem-solving skills.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
1
1
Language
Work History
Senior Travel Consultant
A&T Travel and Tours
Benin City, Nigeria
01.2019 - Current
- Collaborated with marketing and sales teams to develop and implement effective marketing campaigns, resulting in increased brand visibility and sales.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Booked reservations for travel, hotels, rental cars and special events such as tours and excursions.
- Oversaw end-to-end operations, including itinerary planning, supplier management, and customer service for luxury trips across Africa.
- Assessed client needs and recommended appropriate products and services to meet preferences and budget.
- Provided customers with brochures and publications containing travel information such as local customs, points of interest and foreign country regulations.
- Handled sensitive personal data with discretion.
- Researched and kept abreast of new travel destinations, attractions, hotels and restaurants to increase services offered.
- Developed promotional materials for travel packages to market hot destinations.
- Advised customers on necessary travel documents and visa requirements to successfully reach planned destination.
- Conducted market research to investigate potential new travel destinations.
- Organized memorable and exquisite travel itineraries and vacations for high-level clients, celebrities, politicians and business executives.
- Followed up with customers to increase customer service with travel plans.
- Collaborated with colleagues to create and promote special travel packages.
Africa Tour Operations Manager
Absolute Success Travels and Tours Limited (UFITFLY)
Lagos, Nigeria
01.2017 - 12.2018
- Researched information on destinations in Africa to provide accurate, detailed tours.
- Managed time efficiently in order to complete all tasks within deadlines.
- Guided groups of up to 80 people on scheduled tours.
- Collected and deposited payments from guests.
- Built personal relationships with guests to promote positive experiences.
- Assisted in recruiting, hiring and training of team members.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Assistant Manager
Pdentson Nigeria Limited (ABS Consult)
Benin City, Nigeria
11.2006 - 01.2017
- Provided exceptional customer service, addressing inquiries, resolving issues, and ensuring client satisfaction throughout their travel experience.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Supported team in delivering top-shelf tour entertainment by smoothly handling operational needs.
- Located vendors for necessary supplies and equipment and organized on-time deliveries.
- Supplemented traveling tour crew with locally-hired workers.
- Oversaw marketing, PR and location-specific promotions.
- Coordinated accommodations for crew and tour transportation between destinations.
- Answered questions, pointed out important features and offered further details about special exhibits to educate visitors.
- Collaborated with other tour guides to provide comprehensive and enjoyable experience.
- Checked tour vehicles for cleanliness, safety and functionality.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Worked closely with management staff to create new and lucrative tours.
- Planned and executed efficient tour routes by using maps and other navigational tools.
Education
Master of Business Administration (MBA) - Business Administration
University of Wolverhampton
Wolverhampton 09.2022 - 09.2023
Bachelor of Science - Banking and Finance
University of Benin
Benin City 01.2002 - 11.2006
Skills
Overseas tours
Travel research
Travel insurance
Executive travel
Itineraries
Marketing
Analytical and Critical Thinking
Teambuilding
Awards and Honors
- A&T Travel and Tours "Employee of the Year" award, 2021
- ABS Consult "Top Sales Consultant" award, 2015
Timeline
Master of Business Administration (MBA) - Business Administration
University of Wolverhampton
09.2022 - 09.2023
Senior Travel Consultant
A&T Travel and Tours
01.2019 - Current
Africa Tour Operations Manager
Absolute Success Travels and Tours Limited (UFITFLY)
01.2017 - 12.2018
Assistant Manager
Pdentson Nigeria Limited (ABS Consult)
11.2006 - 01.2017
Bachelor of Science - Banking and Finance
University of Benin
01.2002 - 11.2006