Nelly Twumasi Mensah

Spearheading strategic, complex change projects and programs; managed cross-functional teams and developed change maturity and capability across the organization. Key projects and programs include:

• ERP Implementation Program: Led change management for the global ERP implementation in UK & Ireland. Developed and executed comprehensive change management strategy, and driving 89% adoption at launch.
• Global AI project: Project and change lead for first win work global pilot of generative AI tool. Engagement with vendor and senior stakeholders to maximize adoption.
• People and Culture program - Program change lead, enabled successful restructure of UK & Ireland business for better market alignment and improved senior leadership collaboration.
• Change Management Enablement - Applied change management methodologies and best practices to support global change projects, enhancing change capability within the business and achieving successful change outcomes.
• Provided coaching and guidance to senior leaders on effective change leadership practices, strengthening their ability to drive transformational efforts.

Devised and executed business change strategies, offering expert advice with a strong emphasis on enhancing technical excellence. Key projects and programs include:

• Technical Excellence Strategy and Program: Developed strategies and facilitated formation of new technical leadership groups to enhance collaboration within technical communities in UK&I business.
• Global website redevelopment: Led a cross-functional team to revamp the global website, enhancing brand image, standardizing service language, and boosting web traffic by 55%.
• Technical delivery hub redesign: Developed and implemented a change plan for the technical delivery hub redevelopment. This effort resulted in a 72% increase in platform usage and project delivery quality.

Led and managed end-to-end-delivery of business projects and change with a focus on digital transformation for UK&I and global operations . Key projects and programs include:

• Client delivery platforms modernization: Directed globally distributed, cross-functional team in designing, building, and successfully launching technical delivery portal and cloud document management system using agile methodology. The project enabled the business to modernize key client delivery platforms, enhance efficiency by 30%, and improve competitive advantage.
• Global digital products portal: Led global cross-functional team to design and launch a global digital products portal in agile environment, providing unified access to all digital tools and streamlining governance processes.
• EDI Strategy and Operating Model Design: Formulated the Equity, Diversity, and Inclusion (EDI) strategy and designed the operating model for the UK & Ireland business. Led the appointment process for the EDI lead and identified primary focus areas to improve the workplace environment for all employees.

Managed multi-disciplinary teams to deliver projects and programs in live client environments with complex stakeholder requirements and hierarchies. Key projects and programs include:

• Senior Program and Change Manager: Led the client’s project and moves management teams to successfully deliver a £20 million corporate estate rationalization program. Corporate estate usage was optimized and income generation from the estate was increased by 48%.
• Senior Project Manager: Led a multi-disciplinary team to deliver pre-construction phase of innovative STEM-focused 1200-place £32m new build EFA secondary school, addressing local school place shortages.
• Project Manager: Managed a £5 million project to refurbish and fit-out presentation rooms. Created new meeting rooms in an operational bank, aligning with and enabling the client’s estate strategy.
• Client Representative: Oversaw a £4 million project to replace operational prison houseblock roofs and demolish farm buildings, supporting client's maintenance obligations and future development strategy.
• Assistant Project Manager & Contract Administrator: Successfully delivered a £7 million extension of a mail centre and refurbishment of a security centre, resulting in a 70% increase in mail centre capacity.