Nelly Keragia
Reading,Berkshire
Summary
A results-driven Support Team Leader with over 3 years of hands-on experience in the UK's regulated healthcare sector. I excel at leading and mentoring teams to deliver high-quality, person-centred care. My expertise is grounded in meticulous operational management, including compliance auditing, medication management, and financial oversight, ensuring a safe and efficient service. I am actively seeking a challenging Support Worker or Team Leader role where I can apply my unique blend of practical care experience and legal insight to drive service excellence.
Overview
7
7
years of professional experience
6
6
years of post-secondary education
1
1
Certification
Work History
Team Leader/Support Worker
Brighter living care
Reading , Berkshire
07.2021 - Current
- Leads and mentors a team of 15+ support staff to deliver high-quality, person-centred care.
- Resolves client inquiries and concerns promptly to maintain satisfaction levels.
- Assigns tasks to staff according to workloads, monitor progress, provide feedback and recognize achievements.
- Act as a point of contact between the support team and senior management regarding any operational issues or concerns.
- Spearheads weekly compliance and quality assurance audits, ensuring sustained regulatory adherence.
- Authors and updates individual care plans, actively involving clients to promote independence and self- determination.
- Oversees medication administration and training, ensuring strict compliance with all standards.
- Investigates and reports all incidents and accidents, contributing to a safer environment.
- Evaluates team performance regularly to identify areas for improvement and training needs.
- Handle escalated complaints from people we support(pws) in a professional manner, working towards satisfactory resolutions.
Advocate – Legal Aid & Human Rights
FIDA
Kenya, Nairobi
02.2020 - 06.2021
- Assisted women and vulnerable clients in accessing legal and social support.
- Supported senior advocates in client interviews, documentation, and case preparation.
- Delivered community outreach sessions to promote rights awareness.
- Facilitated workshops to educate clients on their legal options and rights.
- Negotiated settlements between parties in dispute.
- Presented oral arguments at hearings before administrative agencies, courts, or tribunals.
Volunteer
Intern Africa HQ
Nairobi, Nairobi
01.2019 - 11.2020
- Facilitated volunteer recruitment efforts to enhance program participation and diversity.
- Developed training materials for new volunteers to ensure effective onboarding processes.
- Participated in team meetings to strategize and evaluate program effectiveness and needs.
- Collaborated with other volunteers to create a positive work environment.
- Helped with prep, set up, and breakdown of community and public events.
Education
ATP - Law
Kenya School of Law
Nairobi , Nairobi 12.2019 - 03.2021
LLB - Law
University of Nairobi
Nairobi , Nairobi 01.2015 - 11.2019
Skills
Team Leadership & Mentoring: Leads and supervises a team of 15 staff, providing hands-on training and performance management
Operational Auditing & Compliance: Conducts weekly service audits covering care, medication, finance, and fire safety to ensure regulatory adherence
Person-Centred Care: Authors, reviews, and updates individual care plans in line with regulatory standards
Medication Management: Delivers medication training and assesses staff competency to ensure compliance
Financial Oversight: Manages and accurately audits petty cash and other financial records
Safeguarding & Risk Management: Monitors safeguarding risks, responds to incidents, and investigates all accidents
Conflict Resolution: Manages challenging staff and client situations as the first point of contact, ensuring prompt issue resolution
Cross-functional Collaboration: Coordinates effectively with healthcare professionals, social services, and family members to ensure comprehensive care
Meeting Facilitation: Chairs staff meetings and client meetings to improve communication and care coordination
Reporting & Record-Keeping: Maintains meticulous records and generates reports to inform service improvements
Certification
- Care Certificate: Completed foundational training for competence in the care sector.
Team Leader and Management Training: Completed training on effective team leadership, supervision, and performance management.
Person-Centred Care: Specialized training focused on respecting individuality, rights, choice, and dignity for people with learning disabilities.
Medication Administration: Certified in medication compliance and safe handling protocols.
Safeguarding and Risk Management: Comprehensive training on identifying, responding to, and reporting safeguarding concerns.
Moving and Handling of People & Objects: Certified in the safe and effective moving and handling of both objects and people.
Basic Life support and CPR: Certified in emergency response and life-saving techniques.
Timeline
Team Leader/Support Worker
Brighter living care
07.2021 - Current
Advocate – Legal Aid & Human Rights
FIDA
02.2020 - 06.2021
ATP - Law
Kenya School of Law
12.2019 - 03.2021
Volunteer
Intern Africa HQ
01.2019 - 11.2020
LLB - Law
University of Nairobi
01.2015 - 11.2019