Nelly Chisenga
Gillingham,Kent
Summary
I have always had an inquisitive nature and was drawn to areas that allowed me to utilise this skill. Working in a regulated environment I have honed my attention to detail, behavioural analysis and complex problem solving skills. I thrive in areas that challenge me and allow opportunities for personal and professional growth. I'm driven to deliver high standards of work and have experience managing not only my time but also a small team to achieve this goal.
Overview
7
7
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work History
Financial Crime Officer
Vanquis Bank
05.2022 - Current
- A subject matter expert in Transaction Monitoring Investigations
- Experience completing Adverse Media checks and raising ISARs to 2nd Line
- Experience completing Process execution, write-off and Sip Exits
- Acting Colleague Engagement Champion (CEC) for Financial Crime
- Working as a bridge between Officers and Management to drive changes to process and workplace
- Understanding of Money Laundering and Terrorist Financing behaviours/ patterns
- Experience with Police Liaison, Responding to a mixture of Pre-Order enquiries, DPA requests and Production Orders
- Perform thorough risk assessments to identify and evaluate potential vulnerabilities
- A complete understanding of the Customer Screening (KYC) requirements outlined by the FCA across Sanction 1/ Sanction 2/ SIP/ PEP & RCA.
Junior Financial Crime Officer
Vanquis Bank
04.2021 - 05.2022
- Responsible for efficiently log and manage all requests from law enforcement agencies, public authorities, and investigative agencies, ensuring compliance with legal protocols
- Maintain a comprehensive understanding of financial laws and policies, facilitating the oversight of pre-order enquiries from law enforcement entities
- Conduct meticulous screening of customers and transactions against government-issued sanctions lists to proactively identify and prevent engagements with restricted entities
- Collaborate with various departments to implement robust measures aimed at preventing and detecting fraudulent activities, fostering a cohesive approach to risk mitigation
- Maintain meticulous documentation and records related to financial crime investigations, ensuring compliance with legal and regulatory standards
- Maintaining documentation and records related to financial crime investigations
- Auditing and maintenance of accurate records disclosing all relevant information needed for credit decisions and any fraud investigation
- Analyse and align Vanquis Bank's internal screening system for politically exposed persons (PEP), sanctions, and special interest persons (SIP) with law enforcement and regulatory bodies' systems
- Refer identified cases to Mid-Level Financial Crime & Fraud Investigation Officers for further action.
- Investigated criminal activity to gather information and compile case data.
- Maintained meticulous records to detail chain of evidence and reported crimes.
Fraud Operations Investigator- Prevention
Vanquis Bank
12.2019 - 04.2021
- A comprehensive understanding or the different types or Disputes
- Fraud and scams a customer may fall victim to
- Requesting and reviewing proofs for POI, POA, POE
- This includes spotting fake or altered documents
- Use advanced analytics and fraud detection tools to flag potentially fraudulent transactions
- Completing checks on applications that have a CIFAS marker to ensure we are not accepting illegitimate applications
- Experience in raising claims to CIFAS and VISA
- Collaboration with Organised Fraud departments to acquire information from known fraudsters by asking difficult questions while adhering to tipping off rules
- Completing 1st Party Fraud investigation into suspicious payments being made to the account as well as signs of uncleared Effects Fraud
- Effective communicator, digitally & verbally, with customers and third parties to ascertain a clear understanding of claims being raised by asking open questions.
Administrative Assistant- Audit Confirmation Centre
DELOITTE RUN PROJECT
01.2017 - 11.2019
- I worked on a project run within Deloitte which involves, communicating with global recognised clients, as well as working with internal colleagues and banks relating audits
- Work as part of result orientated quality-controlled environment with a high level of accuracy to prescribed processes
- Work to strict deadlines and escalate policy/process gaps as appropriate
- Handle email correspondence, queries relating to complaint cases
- Communicate solutions both written and verbally by phone
- Meet quality and production targets
- Escalate any issues to Team Leader Verifying claims and documents received
- Audit Confirmation Coordination Provide administrative support to audit teams as needed
- Assist in preparing reports, presentations, and other relevant materials.
Education
Bachelor of Arts - International Tourism And Hospitality Management
London South Bank University
09.2010 - 05.2016
Certificate of Higher Education -
Mid-Kent College of Higher And Further Education
09.2007 - 05.2008
A-Levels National Diploma in Digital Applications in IT -
Mid-Kent College of Higher And Further Education
09.2006 - 05.2007
Skills
- Attention to details
- Experience working with software package- Word, Excel, PowerPoint
- Transactions Monitoring
- Payment checks
- CIFAS Loadings
- New Application Review
- Preparation of internal Suspicious Activity Report (ISARS)
- Critical thinking & Problem solving
- Time Management
- PEP'S, Sanction and SIP's investigations
- Effective Communication
- Document Review
- Problem-Solving and Team work
Certification
Prince's Trust Explore Enterprise Course, 2015
Timeline
Financial Crime Officer
Vanquis Bank
05.2022 - Current
Junior Financial Crime Officer
Vanquis Bank
04.2021 - 05.2022
Fraud Operations Investigator- Prevention
Vanquis Bank
12.2019 - 04.2021
Administrative Assistant- Audit Confirmation Centre
DELOITTE RUN PROJECT
01.2017 - 11.2019
Bachelor of Arts - International Tourism And Hospitality Management
London South Bank University
09.2010 - 05.2016
Certificate of Higher Education -
Mid-Kent College of Higher And Further Education
09.2007 - 05.2008
A-Levels National Diploma in Digital Applications in IT -
Mid-Kent College of Higher And Further Education
09.2006 - 05.2007
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