Nella Pierre
Crawley
Summary
Demonstrates effective multitasking and workspace maintenance, while building rapport and supporting team. Highly adaptive and accommodating to various environments, maintaining a positive yet focused attitude to complete tasks. Constructively manages time to fulfil required standards in a highly organised way and very motivated to learn.
Overview
2
2
years of professional experience
Work History
Brand ambassador
Blackjack Promotions
London Gatwick, Surrey
02.2025 - Current
- Maintained an energetic and friendly attitude during customer interactions tackling any issues or questions concerning various brands
- Professionally represented brands while ensuring a clean and organised work station when providing samples to customers, influencing purchasing decisions
- Demonstrated reliability for adapting to busy or relaxed environments meanwhile keeping to particular guidelines of the brand
- worked collaboratively with colleagues to achieve daily targets
Barista, Shift Leader
Caffe Nero
London Gatwick, Surrey
09.2022 - 01.2025
- Engaged in rapport-building conversations through attentive service and ensuring conversations were personalised yet friendly to then upsell seasonal menus effectively
- Supervised opening and closing shifts and took charge of cash handling procedures as well as daily paperwork and standard checks
- Promptly welcomed and served customers minimising waiting times
- Provided support to colleagues as well as newcomers with upkeeping the quality standards or with general information on the store
Education
Business Management Bsc - Business
University of Sussex
Brighton 09.2023 -
A-Levels - including D* in BTEC Law
Holy Trinity CofE Secondary school
Crawley, West Sussex 09.2020 - 06.2022
GCSEs - 4-8 including Maths and English
Holy Trinity CofE Secondary school
Crawley, West Sussex 09.2015 - 06.2020
Skills
- Keen eye for detail to ensure great quality execution
- Creating inviting and comforting environments by being friendly
- effective multitasking and workspace maintenance
- Building rapport and supporting the team
- Adaptive and accommodating to various environments regardless of pace
Timeline
Brand ambassador
Blackjack Promotions
02.2025 - Current
Business Management Bsc - Business
University of Sussex
09.2023 -
Barista, Shift Leader
Caffe Nero
09.2022 - 01.2025
A-Levels - including D* in BTEC Law
Holy Trinity CofE Secondary school
09.2020 - 06.2022
GCSEs - 4-8 including Maths and English
Holy Trinity CofE Secondary school
09.2015 - 06.2020
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