MACKANZIE PHILIP CRASTO
Housekeeping
Flat No C-F-5 Agalli Estate Agalli Fatorda Margao-Goa
Summary
A well-presented, highly personable and efficient Room Attendant
with an ability to work independently in a changing and multi-tasking
environment with numerous and competing deadlines. Having a strong
customer service orientation and delivery focus and an active commitment to continuous improvement and quality standards. Excellent communication skills and comfortable working in a fast paced, hands-on, growth orientated work environment.
Overview
4
4
years of professional experience
1
1
Language
Work History
Housekeeping Room Attendant
Fairfield By Marriott
06.2024 - Current
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Collaborated with team members for efficient completion of tasks, resulting in increased productivity.
- Supported the front desk team by promptly addressing guest requests and concerns, fostering a welcoming atmosphere.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
Resort Attendant
Holiday Inn Resort
12.2023 - 05.2024
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Performed routine maintenance tasks on equipment, identifying potential issues before they escalated into larger problems.
- Responded to all customer inquiries thoroughly and professionally.
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
Resort Attendant
Holiday Inn Resort
12.2022 - 11.2023
- Contributed to a positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Resolved customer complaints in a timely manner, demonstrating professionalism and empathy.
- Supported store operations by maintaining clean and organized store atmosphere.
- Recorded and managed locker assignments and keys.
- Managed check-in and check-out process of items.
- Performed daily inspections, checking for adequate stock supplies and proper equipment functionality.
Job Trainee
Holiday Inn Resort
07.2022 - 11.2022
- Learned new materials, processes, and programs quickly.
- Shadowed senior team members to learn all related jobs and tasks.
- Attended training courses to build understanding of processes, techniques, and industry.
- Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
Industrial Trainee
Club Mahindra Varca Beach
01.2020 - 07.2020
Education
Seascan Marine Foundation
Vasco, Goa-India03.2024
Seascan Marine Foundation
Vasco, Goa-India02.2024
Associate of Applied Science -
Gauncar Higher Secondary School
Margao, Goa-India 04.2001 -
Diploma in Hotel Management -
Fr. Agnel Institute of Catering
Verna, Goa-India 04.2001 -
High School Diploma -
National Academy Open School NIOS
Margao,Goa-India 04.2001 -
Skills
- Vacuuming and sweeping
- Window Cleaning
- Dusting furniture
- Mopping floors
- Customer service-focused
- Cleaning techniques
- Excellent Communication
- Multitasking
- Time management abilities
- Teamwork and Collaboration
Additional Information
CDC Details:-
CDC No : MUM 544710
Date of Issue : 13-03-2024
Date of Expiry : 12-03-2034
INDOS No : 24ZM2431
SID Details:-
SID No : M34684399
Date of Issue : 02-05-2024
Date of Expiry : 01-05-2034
Place of Issue: Mumbai
Timeline
Housekeeping Room Attendant
Fairfield By Marriott
06.2024 - Current
Resort Attendant
Holiday Inn Resort
12.2023 - 05.2024
Resort Attendant
Holiday Inn Resort
12.2022 - 11.2023
Job Trainee
Holiday Inn Resort
07.2022 - 11.2022
Industrial Trainee
Club Mahindra Varca Beach
01.2020 - 07.2020
Associate of Applied Science -
Gauncar Higher Secondary School
04.2001 -
Diploma in Hotel Management -
Fr. Agnel Institute of Catering
04.2001 -
High School Diploma -
National Academy Open School NIOS
04.2001 -
Seascan Marine Foundation
Seascan Marine Foundation
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