Nelina Georgieva
Varna
Summary
Detail-oriented individual with exceptional communication and
Dynamic individual with hands-on experience in customer service and talent for navigating challenges. Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Waitress Trainee
Viking
03.2024 - Current
- Handled high-pressure situations calmly during peak hours while maintaining exceptional service standards.
- Responded promptly to customer inquiries or concerns, demonstrating excellent problem-solving abilities.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
Education
Bachelor in Maritime - Management of Water Transport
Nikola Vaptsarov Naval Academy
Varna06-2024
Skills
- Cleanliness
- Table setting
- Order taking
- Handling complaints
- Problem-solving
- Time management
- Attention to detail
- Verbal and written communication
- Complaint resolution
- Basic math
- Upselling techniques
- Strong work ethic
- Exceptional customer service
- Inventory management
Certification
- Allergen Awareness Training Certificate - AllerTrain by MenuTrinfo.
- ServSafe Alcohol Certification - National Restaurant Association.
Always look different ways to implement new set of skills. Taking additional English lesson
an
Languages
English
Native language
Bulgarian
Proficient
C2
Timeline
Waitress Trainee
Viking
03.2024 - Current
Bachelor in Maritime - Management of Water Transport
Nikola Vaptsarov Naval Academy
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