Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

EMMILY MWAKIFULEFULE

Portsmouth

Summary

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

2
2
years of professional experience

Work History

Customer Care Attendant

ENOCK SOLOMON
01.2021 - 12.2022
  • Resolved complex issues effectively by employing problem-solving skills and collaborating with team members when necessary.
  • Established trust with customers by being knowledgeable about company policies, promotions, and special offers.
  • Collaborated with colleagues to develop strategies for optimizing the customer experience.

Education

Bachelor of Business Administration - Business Administration And Management

UNIVERSITY OF PORTSMOUTH
Portsmouth, United Kingdom
05.2026

Skills

  • Customer satisfaction measurement
  • Customer Education
  • Cleaning and organization
  • Food handling safety
  • Work Area Cleanliness
  • Safe Food Handling
  • Customer Service
  • Cash Handling
  • Greeting customers
  • Ice cream preparation
  • Teamwork and Collaboration
  • Problem-Solving
  • Self Motivation

Languages

English
Native language
English
Proficient
C2

Timeline

Customer Care Attendant

ENOCK SOLOMON
01.2021 - 12.2022

Bachelor of Business Administration - Business Administration And Management

UNIVERSITY OF PORTSMOUTH
EMMILY MWAKIFULEFULE