Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Neil Thomas-Dixon

Bristol

Summary

I am a successful HR professional with expertise in employee recruitment, training and payroll management. Adept at building and maintaining positive relationships with employees and management. Strong organizational skills and committed to adhering to relevant laws and regulations. In each of my HR roles I have become a key member of the team(s) helping to achieve closure on several critical HR and organisational projects and aided in the improvement and development of many processes.


I have successfully completed my CIPD Level 3 and will complete my level 5 next year May. I am passionate about what I do and would like to continue to develop my career in Human Resources further. I am now looking for an senior HR role to enable me to further develop my skills and I will continue my learning journey with CIPD Level 7 in the near future.

Overview

15
15
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

HR Advisor

Badminton School
Bristol
06.2021 - Current
  • Providing timely advice and guidance to line managers on terms and conditions, employment legislation and HR issues, proposing solutions and seeking support from the Deputy Bursar if necessary
  • Offering guidance and support to employees and managers regarding the interpretation and implementation of HR-related policies
  • Assisting the Director of HR in conjunction with the HR assistant to guarantee a professional and efficient service delivery across the department.
  • Responsible for the implementation of HR policies and procedures and assisting with the review and update of policies as required
  • Taking responsibility for escalated inquiries and cases from Line Managers that need resolution within the agreed SLA
  • Coaching line managers to ensure the timely resolution of employment issues where possible
  • Monitor sickness absence levels and take appropriate action in accordance with the school's Sickness Absence Policy including advice and support to line managers, attendance at formal meetings and the sourcing of Occupational Heath advice as appropriate
  • Assisting the Deputy Bursar with the co-ordination of employee relations processes including grievances, disciplinaries, absence management, performance management, capability and redundancy and be responsible for all administration related to these processes
  • Co-ordination of exit interviews
  • First point of contact for HR-related queries for all staff
  • Participation in the development and implementation of specific HR projects and procedures
  • Attend, advise at (where required) and minute internal staff meetings (disciplinary, capability, grievance meetings) − Assisting with the completion of references on request
  • Complete offer letters and contracts of employment and issuing in a timely manner
  • Co-ordination of induction process for new starters ensuring that all new employees receive a comprehensive induction
  • Sustaining high levels of service quality by conducting internal audit checks, case reviews, and similar processes to pinpoint areas for growth and enhancement opportunities
  • Instruct and liaise with occupational health, where required, for any pre-start medicals
  • Financial Resource Management − Liaising with Payroll regarding monthly changes

HR Advisor/BP Support

Vistra International (Client Based)
03.2019 - 01.2021
  • Offering administrative HR employment assistance to our client base, which encompasses creating customized employment contracts, correspondence, HR policies, procedures, and addressing any spontaneous employment law inquiries that arise throughout the employee journey.
  • Provide administrative Compensation and Benefits support to Clients, including sourcing and implementing employee benefit plans, including enrolling of employees on benefits, ongoing management of employee benefit plans and leavers
  • Use in-house resources to research client queries or reach out to local Partners when the solution cannot be found in-house
  • Organizing training sessions for both new and current staff members.
  • Supervise and administer both the external and internal Leadership Development Program
  • Liaising with local international Partners as required, including local lawyers and brokers
  • Ensure Vistra Service Level Agreements (SLA's) are achieved, consistently, in particular the Vistra Advisory 24-hour client response time
  • Providing regular updates to consultants /other key stakeholders on work status, where relevant
  • Support the team with the creation and maintenance of the product library of template documents
  • Keeping up to date with international HR practices and taking personal responsibility for own development.

Recruitment Co-Ordinator

Expd
02.2018 - 02.2019
  • Delivery of high-quality service to both applicants and hiring managers − Handle general HR inquiries using internal resources, whilst keeping myself and team up to date with any new changes − Regular collaboration and communication with area managers to verify appropriate
  • Position requirements, satisfaction with delivery of recruitment services, delivery of timely hiring process, notification of on boarding and general updates − Develop, monitor and maintain an active applicant pool of qualified candidates for future positions
  • Conduct phone screenings, using established tools and appropriate interviewing techniques, to assess eligibility and availability for testing − Set-up pre-interview screenings with applicants for Central Office roles, post testing, where appropriate
  • Monitor and maintain integrity of assigned requisitions on applicant tracking system to ensure accurate reporting of data and metrics − Maintain recruitment processes
  • Complete hire process in applicant tracking system
  • Ensure individual weekly targets are met
  • Responsible for all new starter training within recruitment team ensuring consistency in all processes
  • Creation of new starter contracts − On-boarding of new starters − Analysis of recruitment data and flag any issues to line manager.

Store Manager

Iceland Food
Bristol
07.2017 - 01.2018
  • Accountable for own development and keeping employment law knowledge current − Responsibility for all staff within the store, capable of making decisions in a fast-paced environment to suit the business and staff
  • Performance management, from simple coaching to disciplinary processes − Conduct managers' annual reviews, offering on-going support, advice and encouragement
  • Succession planning, facilitating individual development programmes and mentoring
  • Conduct disciplinary investigations, outcomes and appeals in line with company policy
  • Motivate the team to put the customer first in all they do, creating a family style environment
  • Full recruitment function from shortlisting to on-going development − Support absence management, from offering alternative leave, occupational health assessments and enforcing formal policy as required
  • Sole accountability for the store profit and loss account, involving multiline budgets
  • Maximise store sales through daily coaching with managers and the store team
  • Forecast sales and adjust for local events and planning wage spends on these figures
  • Conduct daily legal Health and Safety assessments and auditing departments legal papers
  • Sell the vision of Iceland's business plan and how we will contribute to its success
  • Responsibility for all accident reviews and legal documentation to the end of each incident − Implement new ways of working across the store as a positive message.

Fresh Replenishment Manager

Bedminster Superstore
  • Manage 9 section leaders, and Human Resource planning for the department
  • Coach colleagues in all aspects of soft skills and product knowledge − Set weekly and quarterly targets for the section leaders
  • Responsibility and accountability for all managerial functions and KPIs − Validate stock rotation and train individuals where standards were not achieved.

Ambient Department Manager

Bedminster Superstore
  • Resource planning to manage 24-hour opening and replenishment
  • Manage 3 section leaders and 20 non-direct reports
  • Set weekly and quarterly targets for the section leaders
  • Responsibility for stock availability and customer experience

Customer Service Manager and Section Leader

Filton Superstore
  • Accountability for customer service across the store, ensuring waiting times were minimised
  • Responsibility for all training for customer service staff − Implement and maintain of the resourcing for the kiosk, self-service, and main checkouts.

Section leader

Eastgate Living
  • Develop, implement and troubleshoot working processes in large and diverse teams
  • Ensure stock control and availability for customers through implementing processes to minimize unknown loss
  • Implement daily price changes to ensure accurate information is available to customers.

Merchandising Section Leader

Eastgate Living
  • Responsibility for staff rotas, meeting weekly sales' targets and maximising stock availability
  • Organise of team meetings to drive sales, identify and optimise sales opportunities.

Customer Services and Administration Manager

ASDA
10.2008 - 06.2017
  • Build and maintain internal and external community relationships to promote positive social responsibility brand image
  • Direct management of 8 Section Leaders and indirectly responsible for 60 employees − Customer complaint and staff grievance handling and resolution − Deliver training to ensure understanding of how and why ways of working have changed
  • Develop and train departmental managers and section leaders on cost controls and how to understand the tools at their disposal
  • Liaise with the Senior Managers team to create and implement plans to achieve KPIs
  • Accountability for the store's profit and loss, direct costs and health and safety audits − Conduct regular assessments and reviews to ensure the store is complying with environmental and health and safety policies.

Education

GCSEs -

The City Academy Bristol
Bristol
09.2002 - 07.2006

GCSEs - Maths

City of Bristol College
Bristol
01.2016 - 07.2016

A-Levels - CIPD

City of Bristol College
Bristol
09.2020 - 07.2021

Skills

  • Level 3 CIPD
  • Competent in the use of the Microsoft Office suite and Teams
  • Experience in a fast-paced People function
  • Excellent communication, motivating and influencing skills
  • Background in conducting training sessions on HR-related subjects
  • Current knowledge and practice of implementing Employment Law
  • Accustomed to operating within a unionized environment
  • Experience of conducting confidential disciplinary and grievance procedure investigations and outcomes
  • Systematic approach to all tasks

Certification

CIPD Level 3, currently working towards CIPD Level 5

Timeline

HR Advisor

Badminton School
06.2021 - Current

A-Levels - CIPD

City of Bristol College
09.2020 - 07.2021

HR Advisor/BP Support

Vistra International (Client Based)
03.2019 - 01.2021

Recruitment Co-Ordinator

Expd
02.2018 - 02.2019

Store Manager

Iceland Food
07.2017 - 01.2018

GCSEs - Maths

City of Bristol College
01.2016 - 07.2016

Customer Services and Administration Manager

ASDA
10.2008 - 06.2017

GCSEs -

The City Academy Bristol
09.2002 - 07.2006

Fresh Replenishment Manager

Bedminster Superstore

Ambient Department Manager

Bedminster Superstore

Customer Service Manager and Section Leader

Filton Superstore

Section leader

Eastgate Living

Merchandising Section Leader

Eastgate Living

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