Neille Matt Bautista
Business Operations Manager
Cabatuan,Philippines
Summary
Versatile professional demonstrating strengths in communication, teamwork, and problem-solving across various roles. Adapts to changing demands through effective training and leadership, fostering a collaborative environment. Eager to contribute positively to team goals and support organizational success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Operations Manager
Noor Staffing Group, LLC
New York, USA
10.2025 - Current
- Oversaw daily operations of Business Operations Department, ensuring alignment with organizational goals.
- Developed and maintained operational policies, aligning them with industry best practices.
- Developed standard procedures, streamlining HR processes for improved consistency and clarity.
- Managed inquiries from clients, colleagues, and employees regarding HR matters, facilitating timely resolutions.
- Processed accruals, PTOs, garnishments, and leave applications efficiently.
- Approved employment verifications and unemployment claims for submission.
People Operations Coordinator
Noor Staffing Group, LLC
New York, USA
01.2025 - 09.2025
- Resolved customer queries through effective communication and detailed solutions.
- Handled customer concerns, escalating major issues to supervisor as needed.
- Trained and mentored employees to enhance team performance.
- Managed HR system data, maintained employee records, and compiled reports.
- Processed external onboarding and employment documentation for verification and claims.
- Assisted with internal staff projects to support departmental goals.
HR Clerk
Noor Staffing Group, LLC
New York, USA
09.2019 - 12.2024
- Facilitated onboarding and training of new hires, enhancing their integration into the company culture.
- Managed recruitment and onboarding documentation to streamline procedures.
- Processed employment verifications, child support, and unemployment claims, ensuring timely resolution and compliance.
- Identified and resolved paperwork discrepancies to ensure accurate documentation.
- Organized data entries for easy retrieval and tracking.
- Maintained confidentiality of digital and physical records diligently.
- Contributed to development and updates of HR policies, ensuring alignment with current legislative changes.
HR Officer
Intercare Chiropractic Center
Makati, Philippines
10.2018 - 06.2019
- Managed recruitment processes, including advertising vacancies, screening candidates, and coordinating interviews.
- Led recruitment process, enhancing strategies to attract top talent.
- Coordinated onboarding and offboarding, streamlining transitions for employees and minimizing disruption.
- Supported development and implementation of HR initiatives and systems.
- Oversaw performance metrics of HR department to enhance operational effectiveness.
- Maintained confidential HR records, ensuring accurate documentation of employee data and compliance with data protection laws.
- Managed disciplinary proceedings, ensuring compliance with guidelines and legal requirements while maintaining fairness.
- Prepared employment contracts and amendments, ensuring terms are clear, fair, and legally compliant.
Admin and Accounts Officer
White Lodge Education Group Services
Singapore, Singapore
02.2016 - 09.2018
- Verified accuracy of completed work and addressed discrepancies promptly.
- Cultivated strong relationships with suppliers and clients, negotiating favorable terms to enhance cash management.
- Assisted in recruitment and selection processes by collating and verifying leave credits.
- Managed email communications and served as receptionist, handling inquiries efficiently.
Administrative Assistant
Gold Dust Enterprise
Johor Bahru, Malaysia
06.2015 - 01.2016
- Managed email correspondence to ensure timely responses and effective communication.
- Oversaw registration of company and employee details with Expatriate Service Division.
- Handled inquiries via phone and email to resolve issues promptly.
HR & Admin Assistant
Business Point
Quezon City, Philippines
09.2014 - 04.2015
- Facilitated recruitment and selection processes, conducted interviews, and prepared onboarding materials to enhance new hire integration.
- Verified and collated leave applications to ensure accuracy.
- Conducted research and gathered data for statistical reporting, contributing to informed decision-making.
- Monitored employee performance appraisals and supported training initiatives to align employee development with organizational goals.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Monitored office supplies inventory, placing orders to avoid shortages and maintain operational flow.
HR Assistant
Greenearth Telecom
Quezon City, Philippines
08.2013 - 08.2014
- Managed recruitment and selection processes to attract qualified candidates.
- Administered payroll and maintained employee records for accuracy and compliance.
- Coordinated onboarding and offboarding procedures to enhance employee experience.
- Coordinated onboarding and offboarding procedures to ensure smooth transitions.
Underwriting Assistant
Federal Phoenix Assurance
Makati, Philippines
05.2013 - 08.2013
- Calculated loan applicant debt ratios, income levels, terms, and payments to support accurate underwriting assessments.
- Monitored insurance claim activity reports to identify trends and discrepancies, enabling informed decision-making.
Education
Bachelor of Science - Business Administration
Our Lady of the Pillar College- Cauynaa
Cauayan2013
Skills
- Operational management
- Employee onboarding
- Policy development
- Recruitment strategies
- HR compliance
- Process improvement
- Team leadership
- Documentation management
- Training facilitation
- Communication skills
- Time management
- Leadership development
- HR policies and procedures
- Positive attitude
- Customer service excellence
- Decision making
- Customer relationship building
- Computer literacy
- Operational support
- Communication proficiency
Languages
English
Proficient
C2
Chinese (Mandarin)
Beginner
A1
Certification
- Recruiting, Hiring and Onboarding Employees
- Level 3 American Sign Language
Timeline
Business Operations Manager
Noor Staffing Group, LLC
10.2025 - Current
People Operations Coordinator
Noor Staffing Group, LLC
01.2025 - 09.2025
HR Clerk
Noor Staffing Group, LLC
09.2019 - 12.2024
HR Officer
Intercare Chiropractic Center
10.2018 - 06.2019
Admin and Accounts Officer
White Lodge Education Group Services
02.2016 - 09.2018
Administrative Assistant
Gold Dust Enterprise
06.2015 - 01.2016
HR & Admin Assistant
Business Point
09.2014 - 04.2015
HR Assistant
Greenearth Telecom
08.2013 - 08.2014
Underwriting Assistant
Federal Phoenix Assurance
05.2013 - 08.2013
Bachelor of Science - Business Administration
Our Lady of the Pillar College- Cauynaa