Neill Monaghan

Assisted in stock taking for accurate inventory management.

• Educated customers on warranties and return policies for transparency.
• Increased sales through effective negotiation and persuasion techniques.
• Provided comprehensive after-sales support, ensuring customer satisfaction.
• Suggested suitable products to customers for enhanced shopping experience.
• Boosted brand reputation with demonstration of product knowledge.

As a warehouse manager i did many duties on a daily basis including:

• Reduced order processing times by improving picking and packing methods.
• Led health and safety audits to ensure compliance with regulations.
• Enforced strict adherence to quality standards, enhancing brand reputation.
• Fulfilled customer orders promptly due to efficient order tracking system implementation.
• Streamlined warehouse operations by implementing efficient inventory management systems.
• Ensured safe working conditions through routine equipment maintenance checks.
• Liaised with transport companies to enable on-time deliveries nationwide.
• Investigated discrepancies in inventory records; ensured swift resolution of errors.
• Managed supplier relations for seamless procurement processes.
• Optimised space utilisation by rearranging warehouse layout.
• Improved warehouse layout to maximise storage space.
• Managed warehouse inventories, suggesting and implementing ideas to improve product movement processes.
• Monitored warehouse safety and swiftly resolved hazards.
• Delegated tasks and coordinated warehouse workflow to support continuous productivity.

On top of that i also did a lot of B2B sale and C2B sales including liaising with suppliers and building relationships with various companies including Michelin and Pirelli.

While i was in my position i managed to help build a company from a very small warehouse with about 80 online orders and 5-10 B2B orders a day to over 300 online and 35 B2B daily and expanding our warehouse 3 times.

• Negotiated with suppliers for better deals on spare parts purchases.
• Improved clients' satisfaction with timely and efficient service delivery.
• Collaborated with other mechanics to solve complex repair problems.
• Repaired faulty motorcycle parts for improved performance.
• Diagnosed mechanical issues by thorough examination of motorcycles.
• Performed systematic servicing to prevent future breakdowns.
• Inspected new motorcycles before sale, guaranteeing quality assurance.
• Managed inventory control system of the workshop, ensuring timely replenishment of stock.
• Followed manufacturer's guidelines when performing repairs or installations, ensuring high-quality workmanship.
• Kept workshop clean, maintaining a safe working environment.
• Ordered replacement parts, ensuring continuous workflow.
• Used diagnostic tools in troubleshooting complex mechanical problems to ensure precise repairs.
• Trained apprentices on best practices in motorcycle maintenance and repair.
• Tested repaired motorcycles before return to customers, confirming proper functioning.