Summary
Overview
Work History
Education
Skills
References
Timeline
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Neil White

Neil White

Lancing,West Sussex

Summary

Accomplished professional with expertise in sales campaign strategy, resource optimisation, and KPI tracking. Demonstrates proficiency in MS Office and Google Applications, alongside strong leadership skills and diplomatic communication. Adept at technical troubleshooting, relationship-building, and performance monitoring. Experienced in training and development, mentoring, and coaching to drive team success. Committed to leveraging skills for continuous improvement and organisational growth.

Overview

30
30
years of professional experience
3
3
years of post-secondary education

Work History

Campaigns Manager - Sales (Account Executives)

OnTheMarket.com
London, London
03.2018 - 01.2025
  • Mentored team of 18 Sales Account Executives
  • Managed and executed successful sales campaigns
  • Boosted department efficiency by streamlining operational processes.
  • Streamlined processes to improve and optimise office operations.
  • Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
  • Led performance reviews, identified areas for improvement.
  • Facilitated staff training, resulting in better customer service.
  • Generated Key Performance Indicator reporting to drive better performance.
  • Utilised CRM software for efficient communication management.
  • Optimised company's CRM system for improved data management.
  • Worked on CRM, ensured accurate record keeping.
  • Utilised company CRM system efficiently, ensuring data integrity.
  • Fostered a positive work environment with regular team-building activities.
  • Set KPIs and performance metrics to drive team accountability.
  • Set goals and KPIs to align marketing strategy with growth objectives.
  • Enhanced team performance to meet KPIs through effective incentives
  • Optimised communication channels and improved internal data sharing

Senior Sales Advisor

Telefonica/O2 retail
Worthing, West Sussex
10.2012 - 02.2018
  • Provided mobile communication solutions to personal and business clients in senior sales role
  • Set KPIs for up-selling targets and customer service feedback
  • Delivered mutually beneficial outcomes for O2 and client concerns
  • Achieved top performance in KPIs and targets within team of 8
  • Achieved second place in national competition with over 500 participants
  • Specialised in mobile communications, iOS and Android training for Samsung products

Aerials & Satellite Installer

Self Employed Subcontractor (Sky TV & BBC)
10.2006 - 06.2012
  • Provided Sky TV installations for personal and business clients as a self-employed professional
  • Supported BBC's digital transition by installing aerials and satellites
  • Travelled across Southern England and London with team of three to meet tight deadlines
  • Ran cables to connect devices, equipment and power sources to newly installed systems.
  • Customised installations according to client specifications for maximised satisfaction.
  • Installed and configured hardware and software systems to required specifications.
  • Carried out day-to-day duties accurately and efficiently.

Senior Sales/Customer Service Management

DSG (Curry’s)
, West Sussex & London
05.1995 - 09.2006
  • Specialised in meeting sales targets and managing store operations
  • Developed strong sales skills through managing diverse customer situations in London stores
  • Promoted to Customer Service Manager within three years
  • Consistently recognised in top 10% at annual national sales awards
  • Transitioned career focus after nationwide removal of commission in 2006
  • Navigated complex issues to provide apt solutions.
  • Delivered exceptional service by addressing customer queries promptly.
  • Directed and supervised front-of-house operations, upholding company standards.

Education

Caterham High School - GCSE’s

Caterham High School
London
01.1987 - 01.1990

Skills

  • Proficiency in MS Office and Google Applications
  • Sales Campaign Strategy
  • Resource optimisation
  • KPI tracking
  • Diplomatic communication
  • Technical troubleshooting
  • Leadership skills
  • Relationship-building
  • Training and Development
  • Performance monitoring
  • Mentoring and coaching

References

References available upon request.

Timeline

Campaigns Manager - Sales (Account Executives)

OnTheMarket.com
03.2018 - 01.2025

Senior Sales Advisor

Telefonica/O2 retail
10.2012 - 02.2018

Aerials & Satellite Installer

Self Employed Subcontractor (Sky TV & BBC)
10.2006 - 06.2012

Senior Sales/Customer Service Management

DSG (Curry’s)
05.1995 - 09.2006

Caterham High School - GCSE’s

Caterham High School
01.1987 - 01.1990

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Neil White