Neil Warne
Malvern,Worcestershire
Summary
Accomplished data and systems manager with a robust background in Asset Management; expertise in data collection, analysis, and process improvement. Adept at handling large datasets, managing software systems, and leading teams to ensure business strength. Keen analytical eye and attention to detail, with a drive to enhance data integrity and operational efficiency.
Overview
21
21
years of professional experience
Work history
Asset Data and Systems Manager
Community Housing
Kidderminster, Worcestershire
09.2022 - Current
- Database management
- Managing a team to collect and maintain business data.
- Interrogating data using standard and bespoke reports or SQL scripts.
- Developing procedures to gather information from wider teams to inform business decisions.
- Shaping and developing reinvestment plans for delivery teams.
- Owner and lead user of Asset Performance Evaluation model. Responsible for gathering and providing data.
- Working with external contractors to deliver services and ensure suitability and compatibility of returned data.
- Developing and implementing scheduled processes to validate data integrity and identify any data errors.
- Revised data collection philosophy and methods.
- Using data to feed associated business systems and processes.
- Developing systems and data inputs to inform long-term business planning.
- Working with system developers to implement, refine and develop systems functionality and processes.
- Working across the wider business to seek continuous improvement in our data and processes.
- Identifying and recommending efficiencies that will benefit our business and customers.
- Positively embracing new developments or products in the industry that will help the business perform better.
- Responsible for gathering data and submitting data for Regulatory Returns.
- Key contact for internal and external Audits.
Asset Data Manager
St Mungos
London
09.2024 - 02.2025
- Understanding business system structure.
- Identifying ideal source location for Asset Data.
- Working with system developers to implement systems.
- Led decisions on how to structure systems and integration.
- Refined existing asset data and loaded to business systems.
- Implemented mobile working for surveyors.
- Trained surveyors and senior managers on stock survey process.
- Developed a stock survey programme for group stock, prioritising owned and long-lease stock, and high risk buildings.
- Consulted with colleagues on asset hierarchy.
- Worked with business development managers on requirements for replacement business systems,
Stock Condition Systems Manager
Citizen
Birmingham Business Park, Solihull, West Midlands
04.2013 - 09.2022
- Owned and Managed bespoke assets database.
- Managed team of technical and admin staff to collect and manage stock data.
- Worked with regional deliver teams to define and issue planned works programmes.
- Used asset data to feed connected systems and process and report on relevant KPIs and regulatory returns.
- Key contact for system developers.
- Interrogating data using standard and bespoke reports or SQL scripts.
- Participated in conversations with colleagues, contributing valuable input about IT needs and improvements.
- Monitored system performance regularly and responded initially to queries and issues, Resolved or escalated as necessary.
- Collaborated closely with ICT colleagues to develop seamless integration where possible.
- Worked with account managers to ensure we were always implementing the appropriate upgrades without encountering downtime.
- Conducted staff training sessions on new software applications, and encouraged uptake of new processes.
Stock Condition Surveyor
WM Housing
Worcerster, Worcestershire
04.2007 - 04.2013
- Planning and delivering programmes of Stock Condition surveys on Social Housing stock.
- Managing database and business systems.
- Owning the business data and ensuring its availability to internal customers.
- Working with system developers to refine systems and maximise use and value from them.
- Promoting systems improvements and developing new methods of data capture.
- Refining and managing asset stock data.
- Using stock data to inform wider business reinvestment plans.
- Updating data with completed works information.
- Completing Domestic Energy Assessments and issuing Energy Performance Certificates on domestic housing stock.
- Completing programme of Fire Safety Risk Assessments, and monitoring recommendations.
- Managing my own time and workload to satisfy targets,
Maintenance Officer
Nexus Housing
Worcester, Worcestershire
09.2005 - 04.2007
- Carrying out planned and reactive repair surveys to social housing stock.
- Diagnosing defects and ordering the appropriate remedial works.
- Consulting with contractors where necessary to understand defects.
- Managing Gas Safety serving programme for Group stock.
- Procuring and managing planned and cyclical works programmes.
- Taking necessary action to escalate no-access instances.
- Monitoring condition of Asbestos Containing Materials.
- Covering first line contact where required.
- Training new staff on process and in use of business systems.
Customer Service Advisor
Nexus Housing
Worcester, Worcestershire
04.2004 - 09.2005
- Dealing with customers over the phone or face-to-face.
- Recording and logging repair requests, and scheduling repair works.
- Working within internal teams to triage repair jobs where necessary.
- Being a key contact for contractors to schedule appropriate responses.
- Responded to difficult situations calmly, and choosing the correct course of action.
- Recording any customer complaints and responding accordingly.
- Handling incoming data and recording it on the appropriate business systems.
- Developing business processes to improve accuracy and efficiency.
- Covering staff absence.
- General office duties.
Education
Bachelor of Arts - English and Literary Studies, with History
Universty of Worcester
Worcester, Worcestershire 09/1999 - 05/2004
HNC - Construction
Birmingham City University
Birmingham 09/2006 - 05/2008
Certificate - Construction Project Management
RICS
London 08/2019 - 03/2020
Certificate - Line Management Programme
Warwick Business School
Coventry 07/2013 - 07/2013
Diploma. - Domestic Energy Assessment
ABBE
REMOTE 03/2008 - 06/2008
A-Levels - English Literature, Media studies, Mathematics, General Studies
South Dartmoor Community College
Ashburton, Devon 09/1996 - 06/1998
GCSEs - Mathematics, Art and Design, Science, English Literature, English Language, French, Geography
South Dartmoor Community College
Ashburton, Devon 09/1991 - 06/1996
Skills
- Data collection and analysis
- Performance improvements
- Proactive Approach
- Systems Development
- Problem Solving
- Adapting to new technologies
Affiliations
- Very athletic, active member of local running, cycling and badminton clubs. Regularly compete in local, national, and overseas running events.
- Chair of the Herefordshire and Borders Cross Country league.
- Passion for domestic and overseas long-distance cycle touring.
- Keen reader
Timeline
Asset Data Manager
St Mungos
09.2024 - 02.2025
Asset Data and Systems Manager
Community Housing
09.2022 - Current
Stock Condition Systems Manager
Citizen
04.2013 - 09.2022
Stock Condition Surveyor
WM Housing
04.2007 - 04.2013
Maintenance Officer
Nexus Housing
09.2005 - 04.2007
Customer Service Advisor
Nexus Housing
04.2004 - 09.2005
Bachelor of Arts - English and Literary Studies, with History
Universty of Worcester
09/1999 - 05/2004
HNC - Construction
Birmingham City University
09/2006 - 05/2008
Certificate - Construction Project Management
RICS
08/2019 - 03/2020
Certificate - Line Management Programme
Warwick Business School
07/2013 - 07/2013
Diploma. - Domestic Energy Assessment
ABBE
03/2008 - 06/2008
A-Levels - English Literature, Media studies, Mathematics, General Studies
South Dartmoor Community College
09/1996 - 06/1998
GCSEs - Mathematics, Art and Design, Science, English Literature, English Language, French, Geography
South Dartmoor Community College
09/1991 - 06/1996
Similar Profiles
Richard CharlesRichard Charles
Assistant Manager at Community HousingAssistant Manager at Community Housing
Oliver FebboOliver Febbo
Academic Training Corporal at Toronto Community Housing, Community Safety UnitAcademic Training Corporal at Toronto Community Housing, Community Safety Unit
Sky DufauxSky Dufaux
Development Project Manager at Oakland Community HousingDevelopment Project Manager at Oakland Community Housing
Maryse de BoerMaryse de Boer
Advanced Software Engineer at SolventumAdvanced Software Engineer at Solventum
Kylan MunnKylan Munn
Labourer at FlooringLabourer at Flooring