Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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Neil Thompson

Birmingham,United Kingdom

Summary

Experienced claims handler specialising in Road Traffic Accidents, Employers’ Liability and Public Liability claims, as well as general claims management. Skilled in using claims processing software to efficiently manage and progress claims through to resolution. Great communication skills with clients, insurers and team members to ensure smooth claims handling and positive outcomes. Proven ability to manage claim workflows, support negotiations, and resolve issues promptly whilst delivering excellent customer service.

Overview

23
23
years of professional experience
5
5
years of post-secondary education

Work history

Claims Executive

Thompson insurance brokers
Solihull
04.2021 - Current
  • Prepare and deliver comprehensive client reports, ensuring clear communication of claims status and trends.
  • Conduct site visits to client locations as required, fostering strong relationships and understanding client operations firsthand.
  • Liaise effectively with senior executives to coordinate claims handling and strategic decisions.
  • Analyse claims data during policy renewals, collaborating with claims handlers and executives to discuss potential premium adjustments, including increases or rebates.
  • Manage all claims end-to-end, keeping executives informed of any critical issues or developments.
  • Generate detailed claims data reports for the commercial team to support underwriting and business development efforts.


Finance assistant

Devere
Dubai
01.2016 - 03.2021
  • Coordinated and scheduled meetings with high-net-worth clients to discuss offshore accounts and pension planning
  • Liaised between finance consultant and clients to ensure seamless communication and follow-up
  • Managed client calendars and organized appointments to maximize efficiency and client satisfaction
  • Prepared and gathered necessary documentation for client consultations regarding offshore financial services and pension options
  • Maintained confidentiality and professionalism while handling sensitive financial information
  • Assisted in client onboarding by collecting and verifying financial data relevant to offshore accounts and pensions
  • Provided administrative support to the finance consultant, enabling smooth daily operations and client interactions

Claims handler

Thompson Rudd
Birmingham
02.2003 - 12.2015
  • Implemented robust systems for tracking progress of ongoing claims, improving overall efficiency of the department.
  • Adhered strictly to industry regulations during every stage of claim processing.
  • Fostered positive relationships with clients through excellent communication skills.
  • Processed outstanding claims to reduce backlog and improve efficiency.
  • Resolved numerous claim disputes, promoting a fair outcome for all parties involved.
  • Ensured customer satisfaction by promptly resolving claims disputes.

Education

GCSEs -

Henley High School
09.1997 - 06.2002

Skills

  • Resilience in stressful situations
  • Data entry speed
  • Motor vehicle accident analysis
  • Claims analysis
  • Claims processing software proficiency
  • Client handling
  • Empathy and compassion
  • Highly organised
  • Negotiation expertise
  • Client relations
  • Database management
  • Claims management
  • New Acturis Wizz
  • Claim settlement expertise

Affiliations

  • Harborne Hockey Player, absolutely love it!
  • Keeping fit, Running, Cross Trainer and endless steps up the stair master (yet to reach the top!)
  • Family & Friends

Timeline

Claims Executive

Thompson insurance brokers
04.2021 - Current

Finance assistant

Devere
01.2016 - 03.2021

Claims handler

Thompson Rudd
02.2003 - 12.2015

GCSEs -

Henley High School
09.1997 - 06.2002

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Neil Thompson