Neil Smith

• Manage a complex caseload of young people aged 14–25 with learning disabilities, autism, physical disabilities, and mental health needs.
• Complete Care Act assessments, Mental Capacity Act assessments, and best‑interest decisions, ensuring legal compliance and high‑quality recording.
• Develop person‑centred support plans promoting independence, community inclusion, and long‑term wellbeing.
• Work closely with education, health, housing, and voluntary sector partners to coordinate seamless transitions into adulthood.
• Undertake safeguarding enquiries under Section 42, assessing risk, implementing safety plans, and working with families to reduce harm.
• Support young people and families to understand their rights, navigate services, and make informed decisions about their future.
• Prepare clear, analytical reports and present cases at panel meetings, reviews, and multi‑disciplinary discussions.
• Build strong, trusting relationships with young people, ensuring their wishes and feelings shape all interventions.
• Contribute to service development by sharing learning, reflecting on practice, and supporting new staff and students

• Provided long‑term care for children including those with SEN, supporting daily routines, personal care, and therapeutic programmes.
• Created safe, nurturing environments and promoted emotional, social, and cognitive development.
• Managed household responsibilities and ensured consistent routines, structure, and wellbeing.

• Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
• Operated tills with care and precision to accurately process cash and credit card transactions.
• Educated customers on product and service offerings, engaging in special offers and promotions to increase sales.
• Addressed customer enquiries and concerns, facilitating decision-making and minimising hesitation.

• Responded immediately to emergency situations, remaining professional, calm and effective under pressure.
• Completed required shift logs and reports, highlighting routine activities, suspicious circumstances and critical incidents.
• Updated reports and logbooks on security actions performed, supporting smooth and safe facility operations.
• Analysed and produced course-of-action reports, escalating security concerns to management when necessary.
• Prepared regular written logs and incident reports at close of each shift for management team.

• Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
• Reported suspicious activities and persons to law enforcement for appropriate incident management.
• Oversaw control room and gatehouse systems.
• Monitored, authorised and recorded entrance and departure of vehicles and visitors.
• Inspected fire escapes, extinguishers and emergency lighting systems.
• Covered evening and weekend shifts to meet company goals.
• Authorised entrance papers, granting building access and recording arrival times to maintain security.
• De-escalated threatening behaviour with firm and commanding presence.

• Performed fire team member duties during situational training exercises, supporting unit readiness and contributing to the successful completion of regular high‑intensity training cycles.
• Worked effectively across a wide variety of teams and tasks, supporting mission objectives and demonstrating adaptability in dynamic environments.
• Acquired strong problem‑solving skills through logical thinking, structured exercises and real‑world operational demands.
• Required to use initiative in rapidly evolving situations, often making independent decisions that supported team safety and mission success.
• Developed increased self‑awareness, enabling improved performance, emotional regulation and reflective practice during high‑pressure operations.
• Required to adapt swiftly and handle change in unfamiliar or unpredictable situations, consistently maintaining composure and operational focus.