Neil Roseveare
Truro
Summary
Accomplished professional with expertise in retail management and operations, demonstrating strong leadership and stakeholder management skills. Proven track record in compliance and due diligence, driving process improvement and turnaround strategies to enhance profitability. Adept at client acquisition and retention, with a focus on diversity and inclusion, risk management, and promotional campaign execution. Career goals include leveraging commercial awareness to optimise budgeting and profit & loss analysis while fostering team development.
Results-driven Food and Beverage Manager with knack for enhancing customer satisfaction and operational efficiency. Boosted team morale and streamlined service processes, leading to improved guest experiences and increased revenue. Skilled in staff training, inventory management, and fostering collaborative work environment.
Overview
23
23
years of professional experience
1
1
Certification
Work history
Field Sales/ Merchandiser
Acosta Europe (Nestle)
2025.10 - 2026.01
- Covering a wide area of the South West setting up displays, organising stock, and ensuring Nestle has the best promotion to create compelling in-store experiences that leave a lasting impression on customers, increase store sales and the company overall.
- Full driving license to allow travel between multiple stores.
- Built excellent relationships within the stores with both management and staff identifying new opportunities to grow brand presence and increase sales in the stores that I visit.
Field Sales/ Merchandiser
Coke Cola EuroPacific Partners
2025.01 - 2025.09
- Covering multiple stores to establish a good relationship with management and their representatives to maximise visibility and sales in a fast paced environment. With the stores help hosted the promotional stand at Board Masters which provided very successful.
- Nurture opportunities for increasing sales and brand presence using data, kKPI's and other performance indicators
- Update the retailers of brand activity, news and exciting new offers
- Liaised closely with suppliers; maintained good working relationships for smooth business operations.
Home delivery driver
Sainsburys
Truro, Cornwall
2024.10 - 2025.01
- Reported any delivery issues or delays promptly to management team.
- Expedited delivery process, resulting in high levels of customer satisfaction.
- Ensured timely deliveries by adhering to set routes and schedules.
- Maintained vehicle cleanliness for a professional appearance.
Field Merchandiser
Logobrand
2023.10 - 2024.09
- Covering various supermarkets and retailer to ensure clients have the correct space and visibility in the stores
- Replenish shelves and carry out audits in stores, as per detailed brief
- Walking in and sitting point of sale (POS) and free standing display units (FSDU's)
- Create strong relationships with store members and managers
- Drive sales by negotiating additional stock displays and increasing stock orders
- Inform the retailers of brand activity, news and exciting new offers
Store Manager
Spar
2016.12 - 2023.09
- Store Manager across 3 Stores, consistently increasing annual sales by 5% since starting with the business
- Manage 15 + personnel on a consistent basis regularly covering the Regional Manager’s duties in their absence
- Successfully increase productivity by motivating staff setting out to maintain customer loyalty
- Completed staff training for Subway on behalf of Spar
- Lead the training of Spar staff members across 3 Stores
- Set up a new acquired Spar Store on the Isle of Wight, successfully managing the full end to end opening and operation process
- Organised regular fund-raising activity, including Macmillan coffee mornings to raise funds for local charities, supported by the local MP
Store Manager
KFC
2015.12 - 2016.12
- Responsible for managing the stores P&L account, successfully increasing profitability by 50%, addressing areas of concern
- Lead 10 staff members working alongside them, heading recruitment, focussing on their personal development, performance management, human resources and employee lifecycle activities for the team
- Empower team members to unlock their full potential, offering them constant evaluation, training and support, aided by regular appraisals recognising strengths and weaknesses offering a strategy for improvement
- Focus on budget management, planning and controlling change, providing key quality assurance measures at every step of the change
- Complete monthly reports in line with company guidelines, undertaking analysis and reporting to team and senior stakeholders
- Strong analytical and numerical mindset capable of completing complex sales and budget analysis
- Lead high operational and compliance standards, completing regular health and safety checks in store
- Ensure time to order is minimal, with a strong focus on maximising data confidentiality, safety/accuracy as well as sharing best practice to support the development of new and existing services for customers
- Recognised for delivering first class customer service, ensuring customer queries are managed quickly and professionally, offering clear communication in a polite and courteous manner
- Explore case history, identifying productivity trends and customer satisfaction KPIs, demonstrating the ability and flexibility to respond to changing priorities
- Communicate across multiple channels including email, and web, offering clear, timely and detailed advice to customers and stakeholders
- Complete a high level of administration, ensuring accuracy and validity of databases and spreadsheets
Store Manager
Subway
2012.05 - 2015.12
- Oversaw the general management of the store, ensuring the fulfilment of all financial and operational goals, whilst delivering an uncompromisingly good level of customer service
- Monitored store performance, setting targets and managing budgets appropriately, identifying opportunities and making adjustments where necessary
- Set team member KPIs, and monitored progress towards meeting and exceeding targets
- Facilitated regular team development sessions, realising staff potential
- Responsible for stock ordering, maintaining levels to meet demand, reconciling tills, completing banking and investigating any cash discrepancies
Department Manager (3 Month Contract)
The Range
2012.01 - 2012.01
Sales Specialist/Section Manager
Staples
2003.01 - 2012.01
- Supported customers in making the right choices on products, outlining the benefits based on their needs, demonstrating differing product features and technologies to gain interest and boost sales
- Negotiated with customers to finalise sales, building trust with customers throughout the process, recognising opportunities to up-sell and link in additional sales of other products (successfully won a sales-based competition involving all stores across the Staples estate)
- Provided technical advice, completing research where necessary, answering general queries offering a high standard of customer service, influencing purchasing decisions in a non-pressurised manner
- Conducted attractive visual merchandising displays, promoting high customer interest
Skills
- Retail management
- Compliance and due diligence
- Team leadership
- Customer service
- Diversity and inclusion
- IT literacy
- Process improvement
- Project management
- Turnaround strategy
- Operations management
- Commercial awareness
- Stakeholder management
- Time management
- Negotiation strategies
- Profit and loss analysis
- Budgeting
- Attention to detail
- Risk management
- Promotional campaign execution
- Client acquisition and retention
Websites
Certification
- Advanced Apprenticeship in Retail
- NVQ Level 3 in Retail Sales Professional
- EDI Level 3 in Retail Operations
- NVQ Level 2 in Retail Operations
- NCFE Level 2 in Occupational Health & Safety
- Level 2 Key Skills in Communication
- Level 2 Key Skills in Application of Numbers
- RSA Clait 1
- City & Guilds 1 Word Processing, Spreadsheets & Data
- Integrated Business Technology Level 2
- NVQ Level 2 Customer Service
PERSONAL INTERESTS
Hard working and determined individual trained by numerous retail professionals, keen on self and personal development, motivated to achieve for self and others, Enjoy various outdoor activities, seeking challenges and adventures
Accomplishments
- Financial Management:
- Maintained shop revenues of £1.9m per annum against local competition
- Core understanding in P&L development, ensuring clear target setting to improve profitability
- Performance Improvement:
- Improved profitability by 50%, focussing on target setting and offering the team support in training and service delivery
- Improved annual figures across 3 stores by 5% year on year working across each branch, increasing productivity and motivating staff to maintain customer loyalty
- Operational Management:
- Set up a whole new store, on the Isle of Wight, acquired from another retail brand
- Worked across several complex trading conditions whilst maintaining high levels of due diligence, regulation, customer service and visual merchandising standards
- Organised the merchandising , visual displays and promoted for Coke Cola sales at Board Masters 2025.
- Leadership:
- Managed multiple retail outlets promoting strong, target led, customer service focussed teams
- Recruited, trained and developed team members, offering high class training for staffing members
Timeline
Field Sales/ Merchandiser
Acosta Europe (Nestle)
2025.10 - 2026.01
Field Sales/ Merchandiser
Coke Cola EuroPacific Partners
2025.01 - 2025.09
Home delivery driver
Sainsburys
2024.10 - 2025.01
Field Merchandiser
Logobrand
2023.10 - 2024.09
Store Manager
Spar
2016.12 - 2023.09
Store Manager
KFC
2015.12 - 2016.12
Store Manager
Subway
2012.05 - 2015.12
Department Manager (3 Month Contract)
The Range
2012.01 - 2012.01
Sales Specialist/Section Manager
Staples
2003.01 - 2012.01