Summary
Overview
Work history
Education
Skills
Certification
Timeline
Generic

Neil Rance

WARWICK,United Kingdom

Summary

Efficiently manages routine correspondence and calls, ensuring inquiries are directed to appropriate internal specialists while adhering to quality standards. Maintains comprehensive records in compliance with General Data Protection Regulations, utilizing Salesforce and various tracking systems. Provides administrative support across multiple Guide Dogs services, coordinating logistics and preparing essential documentation for operations. Demonstrates strong organizational skills in managing volunteer communications and site safety activities, contributing to a professional and compliant work environment.

Overview

37
37
years of professional experience
40
40
years of post-secondary education
1
1
Certification

Work history

GDT/GDMA/GDT Supervisor

Guide dogs for the Blind Assosiation
Royal Leamington Spa, Warwickshire
08.2004 - Current

GDT & Tutor Leamington Spa

GDMA SW Community Team, Exeter

GDMA Coventry Community Team, Leamington

GDTS (SGDT) Leamington

GDT Leamington (Current Role)

Kennel Staff

Guide Dogs for the Blind Association
Royal Leamington Spa, Warwickshire
10.1994 - 07.2025

Environmental protection assistant

Exeter City Council
Exeter, Devon
05.2002 - 08.2004

Guide Dog Trainer (GDT)

Guide Dogs for the Blind Association
Exeter, Devon
07.1997 - 05.2002

Retail Assistant

Halfords
Woking, Surrey
08.1992 - 06.1993

Assistant Manager

Burton Group
Torquay, Torbay
08.1992 - 06.1993

Retail Assistant

Burton Group
Plymouth, Devon
05.1990 - 08.1992

Hospitality worker

Moat House
Plymouth, Devon
10.1989 - 05.1990

Factory production worker

Power Developments
Lee Mill, Devon
08.1988 - 10.1989

Education

GCSEs - English language

Ivybridge Community College
Ivybridge, Devon
08.1983 - 08.1988

GCSEs - English Literature

Ivybridge Community College
Ivybridge, Devon
08.1983 - 08.1988

GCSEs - Mathematics

Ivybridge Community College
Ivybridge, Devon
08.1983 - 08.1988

GCSEs - Geography

Ivybridge Community College
Ivybridge, Devon
08.1983 - 08.1988

GCSEs - Biology

Ivybridge Community College
Ivybridge, Devon
08.1983 - 08.1988

GCSEs - Physics

Ivybridge Community College
Ivybridge, Devon
08.1983 - 08.1988

GCSEs - Design Studies

Ivybridge Community College
Ivybridge, Devon
08.1983 - 08.1988

GCSEs - Art

Ivybridge Community College
Ivybridge, Devon
08.1983 - 08.1988

Skills

  • Email correspondence expertise
  • Microsoft suite expertise
  • Courtesy etiquette
  • Empathy understanding
  • Client-Focused approach
  • Good knowledge of GDPR regulations
  • Clear understanding & training of Health and Safety legislation
  • Clear understanding and experience of safeguarding
  • Customer Relation Management
  • Resolving complaints and compounded situations
  • GDPR comprehension
  • Telephone mannerisms
  • Microsoft office suite proficiency
  • Event planning expertise
  • Resource management
  • Salesforce proficient
  • Health & Safety Trained (Staff & Management)
  • Experience with blind & partially sighted service users

Certification

Guide Dogs Licences:

  • Creating Accessible Documents Complete 30/11/2025
  • Safe Set Up and Use of Computers e-learning module Complete 06/12/2024
  • Safeguarding Training Level 2 Complete 04/06/2024See details
  • Safeguarding Level 1 Complete 25/06/2024
  • Noise in the Workplace e-learning module Complete30/06/2025


Guide Dogs/My Learning:

  • Courses I've done/completed available through work place app


Timeline

GDT/GDMA/GDT Supervisor

Guide dogs for the Blind Assosiation
08.2004 - Current

Environmental protection assistant

Exeter City Council
05.2002 - 08.2004

Guide Dog Trainer (GDT)

Guide Dogs for the Blind Association
07.1997 - 05.2002

Kennel Staff

Guide Dogs for the Blind Association
10.1994 - 07.2025

Retail Assistant

Halfords
08.1992 - 06.1993

Assistant Manager

Burton Group
08.1992 - 06.1993

Retail Assistant

Burton Group
05.1990 - 08.1992

Hospitality worker

Moat House
10.1989 - 05.1990

Factory production worker

Power Developments
08.1988 - 10.1989

GCSEs - English language

Ivybridge Community College
08.1983 - 08.1988

GCSEs - English Literature

Ivybridge Community College
08.1983 - 08.1988

GCSEs - Mathematics

Ivybridge Community College
08.1983 - 08.1988

GCSEs - Geography

Ivybridge Community College
08.1983 - 08.1988

GCSEs - Biology

Ivybridge Community College
08.1983 - 08.1988

GCSEs - Physics

Ivybridge Community College
08.1983 - 08.1988

GCSEs - Design Studies

Ivybridge Community College
08.1983 - 08.1988

GCSEs - Art

Ivybridge Community College
08.1983 - 08.1988
Neil Rance