Neil Rance
WARWICK,United Kingdom
Summary
Efficiently manages routine correspondence and calls, ensuring inquiries are directed to appropriate internal specialists while adhering to quality standards. Maintains comprehensive records in compliance with General Data Protection Regulations, utilizing Salesforce and various tracking systems. Provides administrative support across multiple Guide Dogs services, coordinating logistics and preparing essential documentation for operations. Demonstrates strong organizational skills in managing volunteer communications and site safety activities, contributing to a professional and compliant work environment.
Overview
37
37
years of professional experience
40
40
years of post-secondary education
1
1
Certification
Work history
GDT/GDMA/GDT Supervisor
Guide dogs for the Blind Assosiation
Royal Leamington Spa, Warwickshire
2004.08 - Current
GDT & Tutor Leamington Spa
GDMA SW Community Team, Exeter
GDMA Coventry Community Team, Leamington
GDTS (SGDT) Leamington
GDT Leamington (Current Role)
Kennel Staff
Guide Dogs for the Blind Association
Royal Leamington Spa, Warwickshire
1994.10 - 2025.07
Environmental protection assistant
Exeter City Council
Exeter, Devon
2002.05 - 2004.08
Guide Dog Trainer (GDT)
Guide Dogs for the Blind Association
Exeter, Devon
1997.07 - 2002.05
Retail Assistant
Halfords
Woking, Surrey
1992.08 - 1993.06
Assistant Manager
Burton Group
Torquay, Torbay
1992.08 - 1993.06
Retail Assistant
Burton Group
Plymouth, Devon
1990.05 - 1992.08
Hospitality worker
Moat House
Plymouth, Devon
1989.10 - 1990.05
Factory production worker
Power Developments
Lee Mill, Devon
1988.08 - 1989.10
Education
GCSEs - English language
Ivybridge Community College
Ivybridge, Devon 1983.08 - 1988.08
GCSEs - English Literature
Ivybridge Community College
Ivybridge, Devon 1983.08 - 1988.08
GCSEs - Mathematics
Ivybridge Community College
Ivybridge, Devon 1983.08 - 1988.08
GCSEs - Geography
Ivybridge Community College
Ivybridge, Devon 1983.08 - 1988.08
GCSEs - Biology
Ivybridge Community College
Ivybridge, Devon 1983.08 - 1988.08
GCSEs - Physics
Ivybridge Community College
Ivybridge, Devon 1983.08 - 1988.08
GCSEs - Design Studies
Ivybridge Community College
Ivybridge, Devon 1983.08 - 1988.08
GCSEs - Art
Ivybridge Community College
Ivybridge, Devon 1983.08 - 1988.08
Skills
- Email correspondence expertise
- Microsoft suite expertise
- Courtesy etiquette
- Empathy understanding
- Client-Focused approach
- Good knowledge of GDPR regulations
- Clear understanding & training of Health and Safety legislation
- Clear understanding and experience of safeguarding
- Customer Relation Management
- Resolving complaints and compounded situations
- GDPR comprehension
- Telephone mannerisms
- Microsoft office suite proficiency
- Event planning expertise
- Resource management
- Salesforce proficient
- Health & Safety Trained (Staff & Management)
- Experience with blind & partially sighted service users
Certification
Guide Dogs Licences:
- Creating Accessible Documents Complete 30/11/2025
- Safe Set Up and Use of Computers e-learning module Complete 06/12/2024
- Safeguarding Training Level 2 Complete 04/06/2024See details
- Safeguarding Level 1 Complete 25/06/2024
- Noise in the Workplace e-learning module Complete30/06/2025
Guide Dogs/My Learning:
- Courses I've done/completed available through work place app
Timeline
GDT/GDMA/GDT Supervisor
Guide dogs for the Blind Assosiation
2004.08 - Current
Environmental protection assistant
Exeter City Council
2002.05 - 2004.08
Guide Dog Trainer (GDT)
Guide Dogs for the Blind Association
1997.07 - 2002.05
Kennel Staff
Guide Dogs for the Blind Association
1994.10 - 2025.07
Retail Assistant
Halfords
1992.08 - 1993.06
Assistant Manager
Burton Group
1992.08 - 1993.06
Retail Assistant
Burton Group
1990.05 - 1992.08
Hospitality worker
Moat House
1989.10 - 1990.05
Factory production worker
Power Developments
1988.08 - 1989.10
GCSEs - English language
Ivybridge Community College
1983.08 - 1988.08
GCSEs - English Literature
Ivybridge Community College
1983.08 - 1988.08
GCSEs - Mathematics
Ivybridge Community College
1983.08 - 1988.08
GCSEs - Geography
Ivybridge Community College
1983.08 - 1988.08
GCSEs - Biology
Ivybridge Community College
1983.08 - 1988.08
GCSEs - Physics
Ivybridge Community College
1983.08 - 1988.08
GCSEs - Design Studies
Ivybridge Community College
1983.08 - 1988.08
GCSEs - Art
Ivybridge Community College
1983.08 - 1988.08