Neil Raine

Driver: Transporting crew and equipment between Central Depot to satellite sites. Driving 'sit on mowers' to satellite sites.

Operative:

Street maintenance: Cleaning residential & shopping areas, Removal of Graffiti, weed spraying and general clean up.

Grounds maintenance: Maintaining green areas of the Borough. This consisted of strimming various types of grass areas (open areas/grass verges etc), hedge cutting, operating 'sit on mowers', clearing & collecting leaves during Autumn. All work also included ensuring areas were cleared of cuttings & left tidy. Some work involved in basic woodlands clearing.

• Upskilled staff through training opportunities, enhancing team capabilities.
• Developed good teams by skillfully recruiting, orienting and training loyal, hard-working employees.
• Addressed customer issues in a professional manner, ensuring swift, successful resolutions most of the time.
• Conducted audits and risk assessments to achieve regulatory compliance.
• Overseeing annual stock taking, allocating staff to certain areas, maintaining staff morale & ensuring accurate collection.
• Cashing up & banking takings etc

• Handled customer complaints and queries(example, connection issues, subscriptions, program listings etc), providing appropriate solutions.
• Answered customer telephone calls, e-mails & letters.
• Attended meetings in order to keep up to date with current trends and operational actions.

• Attended management meetings to develop new initiatives for centre.
• Oversaw daily operations to maintain best practices and quality standards.
• Supervised and trained staff to complete projects and tasks for centre