Summary
Overview
Work history
Education
Skills
Additional Training
Affiliations
Timeline
Generic

Neil Peggs

Felpham,West Sussex

Summary

Accomplished professional specializing in CRM implementation and advanced data analytics, with a strong track record in driving business growth through entity consolidation and AI automation. Proficient in enterprise CRM solutions, including Salesforce and Slack, and skilled in data visualization tools such as Tableau and Power BI. Experienced in corporate governance and ERP systems like NetSuite and SAP, ensuring operational efficiency through strategic technology integration. Demonstrated ability to lead teams and manage complex projects, with strong communication and strategic planning skills.

Overview

30
30
years of professional experience
6
6
years of post-secondary education

Work history

Senior Manager Revenue Operations, Finance & Data

Cint AB
London, London
2021.12 - Current
  • Implementation Projects
  • Project Lead Salesforce Implementation, Opportunity & CPQ
  • Project Second Salesforce Implementation, Account, Lead, Case, Activity
  • Project Lead - Data Integrity and Governance - Demandbase Implementation
  • Project Lead - Salesforce/Netsuite ERP Integrations
  • Project Lead - Salesforce/Product Platform Integrations
  • Project Lead - Salesforce/Product Platform Rate Card Integration
  • Project Lead - Commissions Automation (Everstage)
  • Project Data Lead - Conversational Intelligence (Clari)
  • Project Lead - Data Integrity (DataGroomr)
  • Project Lead - CRMa in Salesforce
  • Project Lead - Tableau Next in Salesforce & Slack
  • Project Sponsor - Revenue Data Integrations (Databricks and Salesforce)
  • Project Lead (Commercial) - End to End Invoicing
  • Project Team Member - Slack & Salesforce Agentic AI
  • Project Lead - Slack Canvas
  • Project Team Member - Salesforce in Slack
  • Commercial Team Support:
  • Management of Sales Performance Analysts
  • Management of First Line Support Team
  • Revenue tracking & data integrity - working with commercial colleagues to build revenue tracking across a multi product global business
  • Commission plans - Designed and maintained commission plans across the Commercial Organisation ultimately employing a commissions analyst to manage the process
  • Weekly Forecasting Support - Built data systems to forecast revenues accurately
  • Sales Goal Formulation and Management - working with FP&A to create annual targets for the sales team that meet our company budget goals.
  • Finance Support
  • Data Integrity to support revenue tracking
  • Improved systems processes to manage revenue correctly
  • Strategy and Pricing Support
  • Working with Cint’s Strategy Team/Office of the CEO, to provide deep analysis of Cint’s pricing performance and guide future strategy.
  • Additional Ad Hoc analysis as required
  • Nature of Business: Market Research Tech
  • Turnover: €300m

Sales Operations Analyst

CoStar Group Inc, London
London
2015.01 - 2021.12
  • Reporting to Sales and Client Services Director to 2019, and Finance Director thereafter
  • Systems Used: Enterprise CRM, Excel, Power BI, SSRS, SQL
  • Forecasting Monthly Sales
  • Systems Training
  • Creation and Management of Process Documentation Library of common sales tasks
  • Performance Measurement incorporating weekly reviews of sales team and their performance
  • Creation and maintenance Lead Generation tools using company and external datasets
  • Creation and maintenance of Account Management tools to streamline AE processes
  • Monitoring and amendment of compensation plan to drive performance
  • Management of quarterly incentive schemes (outside of standard commission)
  • Assist Finance in resolving commission queries
  • Oversight of automated contract acceptance process, dealing with system exceptions etc
  • Negotiation of terms of business for non-standard subscription agreements
  • Creation of contact lists for the marketing team
  • Assisting the product development team with analysis
  • Ad hoc analysis for the executive as required
  • Oversight of the renewal and price increase processes
  • Data theft analysis
  • Member of GDPR forum
  • M&A Analysis as required
  • Sales team training
  • SQL trainer to other departments
  • Nature of Business: Property Research
  • Turnover: $2.1 Billion

Contracts Specialist, Credit Controller & “Data Theft” Investigator

CoStar Group Inc, London
London
2008.10 - 2015.01
  • Reporting into Financial Controller & Finance Director
  • Systems Used: Navision, Enterprise CRM, IBACS and Mosaic DD Processing system.
  • Implemented complete dunning process, using standard MS Office products
  • Full responsibility for our Litigation process, amending internal policy to best process bad and doubtful debts. Changed legal service provider to ensure maximum recoveries for minimum cost leading to a 40% reduction in cost and a 480% increase in recoveries in 2012/13.
  • Implemented improved Direct Debit collection processes, ensuring compliance and improved collection rates. In addition to improving monthly cash balances, improved collections led to minimal rejections, down from an average of 60 to
  • Championed direct debit scheme internally, encouraging client take up of direct debit payment method, leading to an increase in monthly sums collected of 180%.
  • Reduced required bad debt provision during the initial nine months of employment by £667k, or 75% of required provision, continual improvement has led to maintenance of provision at sub £30k per month in 2014 - 2016.
  • Bad Debt Recovery targets consistently achieved and exceeded.
  • Appointed as “Contract Specialist” with full oversight for company contract procedures. Developing terms and conditions through use of external counsel, according to business risk. Also responsible for drafting of contractual amendments through client negotiation and assessment of business risk.
  • Appointed as “Data Theft Investigator” – One of the company’s main business risks. Through analysis of web traffic to our databases, we have identified illegal access of our database and actively pursue this access through pre-legal and litigation process. Also responsible for locating copyright infringement relating to imagery, and ensuring such infringement is remedied through removal of offending material and payment of damages. This has led to additional revenues totalling $1,532,000 for the period 2012 to 2014.
  • Other ad-hoc projects such as Enterprise CRM migration, PET, Price Increase Process changes and various legal projects for the Finance Director.
  • Nature of Business: Property Research
  • Turnover: $576 Million

Billings and Collections Clerk

Land Securities Group PLC, London
London
2008.01 - 2008.10
  • Nature of Business: Property
  • Turnover: £Multi Billion

Credit Controller

Broadgate Estates Ltd, London
London
2007.08 - 2008.01
  • Nature of Business: Property
  • Turnover: £90 Million

Credit Controller

Superdrug Stores Plc
2004.08 - 2007.08
  • Nature of Business: Retail
  • Turnover: £1 Billion

Credit Controller

Elf Business Energy, Redhill
Redhill
2004.07 - 2004.08
  • Nature of Business: Energy

Various temporary Credit Control and non finance related roles
2003.01 - 2004.07

Income Officer

London Borough of Lambeth, London
London
2002.09 - 2002.12
  • Nature of Business: Public Sector

Collections Associate

GE Capital Equipment Finance Ltd, Bristol
Bristol
1999.09 - 2002.05
  • Nature of Business: Financial Services

Accounts Settlement Officer

The Broker Network Ltd, Insurance Intermediary
1996.08 - 1997.07

Catering Assistant

Nidd Hall Hotel, Ripon
Ripon
1996.09 - 1997.06

Education

GCSE - Accountancy

Ripon Community Education College
1998.09 - 1999.07

GCSE - English and Mathematics

Ripon Grammar School
1991.09 - 1996.07

Six Sigma Green Belt - undefined

Acuity Institute
2021.01 - 2021.01

Skills

  • Slack and G Suite

  • Salesforce and SugarCRM

  • Tableau and Power BI

  • Databricks and Spark SQL

  • Advanced Excel with macros

  • SQL and SSRS

  • Access and Oracle/PeopleSoft

  • AS400 and JD Edwards

  • Corporate governance understanding

  • Experience with ERP systems

  • Advanced data analytics

  • Performance metrics analysis

  • SAP and Navision

  • Enterprise CRM solutions

  • IBACS DD software

  • Mosaic DD software

Additional Training

  • Microsoft Access 2010 – October 2013
  • Business Contract Law – March 2014
  • Data Protection Update – October 2014
  • Sql Server Querying – September 2015
  • Lean Six Sigma Green Belt - January 2021

Affiliations

  • I'm a happily married father of two girls, as a family we enjoy plenty of beach time, vacations, and spending time together.

Timeline

Senior Manager Revenue Operations, Finance & Data

Cint AB
2021.12 - Current

Six Sigma Green Belt - undefined

Acuity Institute
2021.01 - 2021.01

Sales Operations Analyst

CoStar Group Inc, London
2015.01 - 2021.12

Contracts Specialist, Credit Controller & “Data Theft” Investigator

CoStar Group Inc, London
2008.10 - 2015.01

Billings and Collections Clerk

Land Securities Group PLC, London
2008.01 - 2008.10

Credit Controller

Broadgate Estates Ltd, London
2007.08 - 2008.01

Credit Controller

Superdrug Stores Plc
2004.08 - 2007.08

Credit Controller

Elf Business Energy, Redhill
2004.07 - 2004.08

Various temporary Credit Control and non finance related roles
2003.01 - 2004.07

Income Officer

London Borough of Lambeth, London
2002.09 - 2002.12

Collections Associate

GE Capital Equipment Finance Ltd, Bristol
1999.09 - 2002.05

GCSE - Accountancy

Ripon Community Education College
1998.09 - 1999.07

Catering Assistant

Nidd Hall Hotel, Ripon
1996.09 - 1997.06

Accounts Settlement Officer

The Broker Network Ltd, Insurance Intermediary
1996.08 - 1997.07

GCSE - English and Mathematics

Ripon Grammar School
1991.09 - 1996.07
Neil Peggs