Neil McGuinness
High Wycombe,Bucks
Summary
Experienced IT professional with expertise in client network support for large enterprises, specialising in Cisco and Aruba networking, SD-WAN troubleshooting, and IP address management. Proficient in Zscaler support, Azure AVD troubleshooting, and F5 load balancing, with a strong background in ITIL change management and disaster recovery planning. Skilled in mainframe troubleshooting, application monitoring and reporting, SNMP management, and SevOne monitoring. Adept at delivering reliable solutions to complex technical challenges while ensuring operational efficiency and business continuity.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Associate Consultant-Account Svcs (Network Eng)
HCL
Hughenden Valley (Home Worker), Buckinghamshire
2023.12 - 2025.12
- Developed comprehensive documentation of network architectures and service protocols for internal use.
- Contributed to resolution of network performance issues and ensured swift responses to mitigate disruptions.
- Documented network configurations and procedures to ensure consistency and efficiency.
- Provided support to end-users regarding network-related inquiries and technical issues.
- Conducted regular backup procedures, ensuring data integrity during unforeseen circumstances or system failures.
- Devised strategic plans for data recovery following unexpected outages or disasters, bolstering organisational resilience against risks.
- Installed and configured Cisco hardware and software for operational improvement.
Lead Engineer (Cslt)-Lifecycle A&E Verizon
Verizon
Reading, Berkshire
2018.01 - 2023.11
- Developed comprehensive documentation to ensure compliance with regulatory standards throughout project lifecycles.
- Managed project timelines and resources effectively to facilitate timely delivery of engineering solutions.
- Provided mentorship and guidance to junior engineers, fostering professional development within the team.
- Implemented sustainable engineering practices in project planning and execution.
Education
GCSEs -
St Bernards RC Secondary School
High Wycombe 1983.09 - 1987.06
Skills
Client Network support for large enterprises
Cisco and Aruba networking
SD-WAN troubleshooting
MPLS Troubleshooting
IP address management
Zscaler support
Azure AVD troubleshooting
F5 load balancing expertise
ITIL change management
Disaster recovery planning
Mainframe troubleshooting and DR
Application monitoring and reporting
SNMP management (Global Tools Team)
SevOne monitoring and reporting
Heavily involved in past Data Centre Moves (End to End)
Affiliations
- Walking Solialising Travelling
- Freemasonry
Certification
Cisco CCNA Routing & Switching from 2011 to 2014.
Timeline
Associate Consultant-Account Svcs (Network Eng)
HCL
2023.12 - 2025.12
Lead Engineer (Cslt)-Lifecycle A&E Verizon
Verizon
2018.01 - 2023.11
GCSEs -
St Bernards RC Secondary School
1983.09 - 1987.06