Neil Mark Gardner

• Proofreading and editing written works, shaping content, and helping improve overall work quality.
• Verifying facts using standard reference sources and industry best practices to reduce the risks of falsified data.
• Optimising content to maximise reach and enhance search visibility.
• Conducting evaluations to ensure factual correctness and work excellence.

Served as content editor for Viva UK.

• Created and disseminated educational materials for the Viva LMS program.
• Refined Viva's educational resources with comprehensive editing and proofreading.
• Ensured the Viva LMS (Learning Management System) contained up-to-date materials.
• Supervised volunteers and interns creating educational resources.
• Collaborated with colleagues to ensure smooth operations.

• Assisted in the creation of Dome's official website through freelance content writing.
• Created top-tier, clear, and search engine-friendly content for various interior design segments.

• Served as senior consultant in the Response department.
• Coordinated internal marketing advertisements, campaigns, and meetings.
• Managed strategic partnerships with Sulekha, MagicBricks, and Bharat Matrimony.
• Facilitated collaboration for a study abroad event titled the Times Immigration Gateway.

• Oversaw the Complaints and Grievances department as a customer relations executive, facilitating the reception of complaints.
• Received and resolved customer complaints escalated by staff.
• Streamlined the complaint resolution processes improving customer trust and confidence.
• Documented recurring requests, enquires and complaints, communicating findings and potential corrective action to line manager.
• Established a positive rapport with customers, enhancing brand image and reputation.

• Engaged with Barclays Bank in the role of a personal banker.
• Provided phone assistance to UK clients for routine banking needs.
• Fielded incoming calls from customers, resolving issues swiftly and efficiently.
• Bolstered customer satisfaction by providing bespoke financial advice.
• Delivered excellent customer service to foster positive relationships.

• Provided technical expertise for the British Telecom operations at HCL.
• Offered telephonic assistance to BT service users across the UK.
• Provided excellent customer service for improved client satisfaction.
• Liaised closely with network engineers to ensure smooth operations.
• Achieved target ticket response and resolution times through focused planning and prioritisation.