NEIL MANSELL

Returned to the Control Room as Support Assistant due to illness within the control assistant team.

I fitted back into the team like I had never left, the same responsilbities as I previously did within the team.

Due to servere staff shortages due to illness, I had to cover the control desk between 7am and 9pm for a 2 week period.

Following the end of my Secondment, I returned immediately to the Dispatch Rota, I didn't need any refreshment training or phased return.

• I was made aware of a new secondment with the Control Clerk team in the Control office Lamby Way.
• It was suggested that it would be 6 months however, I was there nearly a year.
• Observing, receiving, and otherwise obtaining information from all relevant sources.
• Monitor and record contractor and engineer access to substations.
• Tree cutters access.
• Work on live network making changes
• Produced clean, error-free professional business correspondence for office team.
• Supported staff with administrative needs for photocopying, faxing and filing.

• Experienced Dispatcher with a demonstrated history of working in the utilities industry.
  
• Respond to emergencies, such as transformer or transmission line failures, and route current around affected areas.
  
• Prepare switching orders that will isolate work areas without causing power outages, referring to drawings of power systems.
  
• Coordinate with engineers, planners, field personnel, or other utility workers to provide information such as clearances, switching orders, or distribution process changes.
  
• Distribute or regulate the flow of power between entities, such as generating stations, substations, distribution lines, or users, keeping track of the status of circuits or connections.
  
• Analysing information and evaluating results to choose the best solution and solve problems.
  
• Ability to transcribe and accurately record information. Be able to deal with callers who are distressed, angry, upset or aggressive in an effective professional manner using influencing and verbal communication skills.
  
• Upheld and updated call logs, call records and other important documentation.
  
• Utilised phone or computer to instruct crews and field units regarding exact locations.
  
• Fielded inquires from customers, answered questions and promoted available services.
  
• Upheld and updated call logs, call records and other important documentation.
  
• Utilised phone or computer to instruct crews and field units regarding exact locations.
• Composed and submitted status reports to management.
  Oversaw route and condition of field units to manage daily schedule.
  Coordinated with specific departments or field units to address important matters.
  Employed calm demeanour and utilised active listening and critical thinking to assist distressed callers.
  Answered queries relating to products and deliveries.
  Kept in touch with field crew to verify resolution of incident.
  Prepared documents to acquire permits for drivers delivering livestock and chemicals.
  Responded to emergency and non-emergency calls and recorded important information.
  Operated multi-line telephone console system to answer and triage calls.
  Detected discrepancies and reconciled quantities for clients.
  Notified customers regarding availability, status and shipment date.
  Used headset and computer software to speak and type location and incident.
  Prioritised and organised calls based on urgency and importance.
  Tracked emergency vehicles to determine timely response.
  Arranged reliable and smooth passenger services to maximise customer loyalty.
  Organised freight to not exceed industry safety standards or carrier limits.
  Made time-sensitive decisions to keep transport services running on-time and meet objectives.
  Fielded inquires from customers, answered questions and promoted available services.
  Optimised multimodal transport services to meet or exceed client requirements.
  Updated load manifests with required details for regional, national and international transport.
  Negotiated contracts with vendors and suppliers to meet transport budget targets.
  Coordinated loading and unloading of vehicles with minimal delay at distribution points.
  Despatched personnel and transport vehicles based on current demand and load requirements.
  Managed transport schedule for on-time delivery and optimised use of available resources.
  Determined weight of goods and selected proper limits for passenger and crew safety.
  Investigated and resolved issues with transport services.
  Created passenger lists for routes and maintained required level of documentation.
  Compiled transport data and created reports for management review and decision-making.
  Monitored shipment times and trends of different services to identify areas of deficiency and potential improvements.
  Maintained clean and accurate records of transport activities.
  Tracked factors impacting planned routes and adjusted strategies to maintain targets.
  Oversaw goods storage at distribution hubs along transport route.
  Kept transport operations in compliance with shipping regulations for different types of goods.
  Analysed shipping costs and compared values to select optimum carrier services.NextBack

• A position became available under the secondment scheme to work with the Generation and Planning team led by Lloyd Bridges from Lamby Way.
• Single point of contact for all generation customers.
• Advised on system and equipment upgrade requirements to meet business output demands.
• Assessed system performance for safe, functional electrical output and distribution.
• Reported safety or environmental issues to site management.
• Suggested solutions for continuous improvement of reliability and overall efficiency.
• Attended project meetings to address needs and suggest improvements.

• Experienced Dispatcher with a demonstrated history of working in the utilities industry.
• Respond to emergencies, such as transformer or transmission line failures, and route current around affected areas.
• Prepare switching orders that will isolate work areas without causing power outages, referring to drawings of power systems.
• Coordinate with engineers, planners, field personnel, or other utility workers to provide information such as clearances, switching orders, or distribution process changes.
• Distribute or regulate the flow of power between entities, such as generating stations, substations, distribution lines, or users, keeping track of the status of circuits or connections.
• Analysing information and evaluating results to choose the best solution and solve problems.
• Ability to transcribe and accurately record information. Be able to deal with callers who are distressed, angry, upset or aggressive in an effective professional manner using influencing and verbal communication skills.
• Upheld and updated call logs, call records and other important documentation.
• Utilised phone or computer to instruct crews and field units regarding exact locations.
• Fielded inquires from customers, answered questions and promoted available services.

• Began work in the New Contact Centre in Lamby Way under the management of Christopher Griffiths.
• Taking calls from the public, Police and emergency services regarding Faults, Emergencies, or general information queries regarding their meters etc.
• Providing support to a range of internal and external customers.
• In responding to customer enquiries, I obtained necessary information from customer and input accurately into relevant computer systems.
• Answered and resolved call in a timely professional and courteous manner.
• I liaised with other WPD departments to achieve the highest standard of customer service.
• Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction.
• Used outstanding problem-solving and communication skills to appease dissatisfied customers.
• Acted as first point of contact for customer issues and queries.
• Handled high call volumes with accuracy and efficiency for optimum productivity.

• Security Officer at Cowbridge CCTV Centre.
• Maintaining the security of multiple locations using CCTV Cameras.
• If a breach occurred on our customers premises, we informed the police and kept them updated through continuous observation through our Cameras.
• Shift work including nights. Updated team and coordinated responsibilities using two-way radio system.
• Wrote detailed reports on property damage, theft, presence of unauthorised persons and unusual incidences.
• Protected facility and property guests by regularly monitoring surveillance feeds.
• Delivered emergency procedures and liaised with police, firefighters and medical staff.

• Professional Painter and Decorator
• Self Employed
• Family business with dad and brother. I left school and immediately started to work with in the family business.
• With more and more people offering painting at reduced costs, customers began to request cheaper quotes. With Dad retiring, I took the plunge and decided to leave the business and find employment elsewhere which offered a regular wage.
• It was a special time being able to work with my dad - he has since died and I remember those times and feel privileged.
• Accomplished repairs and renovations to exact customer specifications.
• Executed domestic and commercial painting and decorating accurately and efficiently.
• Minimised accidents and incidents by maintaining health and safety procedures.
• Carried out painting and decorating work on large properties to exceptional standards.