Neil Jenkins
Taffs Well,Rhondda Cynon Taf
Summary
Results-driven manager with expertise in inventory management and supply chain oversight. Proven ability to enhance customer service through effective engagement and resolution of operational challenges. Committed to health and safety compliance while maintaining optimal stock levels. Experienced manager with strengths in team leadership, with the ability to adapt in a fast paced work environment. A confident leader with strong interpersonal skills, proficient in fostering team work, and collaboration.
Overview
21
21
years of professional experience
Work History
Manager
City Plumbing
Bridgend, Bridgend
09.2010 - Current
- Monitored staff performance and developed improvement plans.
- Managed inventory control, reducing waste and ensuring optimal stock levels at all times.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Identified areas for development and implemented targeted strategies for performance enhancement.
- Cultivated a work environment prioritising personal responsibility, fostering continuous improvement, and driving the achievement of sales targets.
- Advised senior management on facilities needs and delivered ongoing operational support.
- Supervised supply purchases, management and tracking in line with budgetary requirements.
- Optimised workforce scheduling to balance team workload, enhance efficiency in stock management, and improve order processing.
- Recruited and hired staff for the branch to enhance operational efficiency and customer service.
- Ensure compliance with health and safety practices mandated by head office.
- Drove branch growth to exceed sales targets through customer engagment
Assistant Manager
Wolseley
Cardiff, Cardiff
01.2005 - 09.2015
- Led a high-performing team in a busy plumber's merchant to ensure efficient operations and customer satisfaction.
- Engaged customers over the phone, via email, and in person to address enquiries and provide solutions.
- Resolved stock discrepancies by identifying and rectifying issues related to incorrect orders, late arrivals, and incorrect deliveries.
- Managed the stock delivery to ensure the shop front was adequately stocked and done in a timely manner.
- Managed opening and closing procedures for branch operations.
Assisted in cash handling at the day's end.
Supported daily operational tasks to ensure smooth branch functioning. - Oversaw administrative functions to ensure compliance with health and safety regulations.
Education
A-Levels - HIstory
Whitchurch High School
Cardiff, CRF01-1997
A-Levels - Religious Studies
Whitchurch High School
Cardiff, CRF01-1997
Skills
- Performance monitoring
- Team building
- Customer engagement
- Inventory management
- Operational efficiency
- Supply chain management
- Workforce scheduling
- Health and safety compliance
- Positive workplace culture
- Problem solving
- Strategic planning
- Budget management
- Leadership skills
- Outstanding customer service
Languages
Welsh
First Language
Timeline
Manager
City Plumbing
09.2010 - Current
Assistant Manager
Wolseley
01.2005 - 09.2015
A-Levels - HIstory
Whitchurch High School
A-Levels - Religious Studies
Whitchurch High School