Neil Fernandes
Penrith,Cumbria
Summary
A motivated IT Computing graduate with a 2:1 degree from Carlisle College, with a strong interest in application support, systems, and cyber security. Developed a solid understanding of troubleshooting, networking, and system environments through academic study and practical experience. Gained hands-on exposure to security testing, development technologies, and Linux-based systems in controlled learning environments.
Brings strong communication and teamwork skills developed through several years of experience working in fast-paced customer-focused roles, alongside the ability to remain organised and reliable under pressure. Known for a practical approach to problem solving and a willingness to take initiative when supporting team activities.
Now seeking an opportunity to begin a career within IT or digital services, where technical knowledge can be applied in a professional setting while continuing to learn and grow within the field
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work history
Online Shopper Assistant
Sainsbury's
Penrith, Cumrbia
2022.09 - Current
- Accurately prepared online customer orders across ambient, chilled, and frozen product categories, maintaining a consistently high level of precision
- Contributed to operational efficiency by loading delivery vans and organising and stacking totes in preparation for dispatch
- Supported team performance by assisting colleagues during peak periods, ensuring workflows remained consistent and targets were met
- Demonstrated leadership by taking initiative in coordinating tasks, guiding team members when required, and maintaining a focused and productive working environment
- Maintained strong attention to detail and organisation within a fast-paced setting while ensuring customer expectations were met
Hospitality Assistant
Indian Plaza
Penrith, Cumrbia
2019.09 - 2024.07
- Played an active role in daily restaurant operations within a busy and demanding environment
- Assisted with taking orders, serving customers, and maintaining service standards
- Delivered a high standard of customer service through clear communication, professionalism, and a customer-focused approach
- Assisted in coordinating service activities, contributing to efficient team performance during peak hours
- Demonstrated leadership qualities by supporting and guiding team members, helping maintain service quality and consistency
- Managed responsibilities alongside academic commitments, demonstrating strong time management, discipline, and reliability
Education
Bachelor of Science (Hons) - Computing
Carlisle College (NCG)
Carlisle, Cumbria 2024.09 - 2025.05
Foundation Degree in Science - Computing
Carlisle College (NCG)
Carlisle, Cumbria 2023.09 - 2024.05
Pearson BTEC Level 3 National Extended Diploma - Computing
Carlisle College (NCG)
Carlisle, Cumbria 2021.09 - 2022.06
Pearson BTEC Level 1/2 First Certificate - Information Computing
Carlisle College (NCG)
Carlisle, Cumbria 2019.09 - 2020.06
Skills
- Technical troubleshooting and structured problem solving across IT systems and applications
- Strong understanding of digital systems, application support, and system environments
- Effective communication skills, with the ability to explain technical issues clearly to non-technical users
- Ability to work efficiently under pressure while maintaining accuracy and organisation
- Team collaboration, with the ability to support, guide, and contribute to team performance
- Leadership capability, including taking initiative, coordinating tasks, and supporting team objectives
- Hands-on experience in cyber security practices, including penetration testing and digital forensic investigation within controlled and ethical environments
- Practical experience using tools such as Metasploit, BeEF, and Parrot OS for security testing and analysis
- Knowledge of web security concepts, including SQL injection testing, cross-site scripting (XSS), and URL manipulation techniques in a learning or lab-based context
- Familiarity with ethical hacking principles and vulnerability assessment approaches
Technical Skills:
- Experience with HTML, CSS, C, C#, PHP, and Dart
- Database knowledge using MySQL Workbench
- UI/UX design skills using Figma, with an understanding of user-focused design principles
- Understanding of networking fundamentals and Cisco networking concepts
- Experience working with virtual environments using VirtualBox
- Practical use of Linux-based systems, including Kali Linux and general Linux operations
- Basic knowledge of web server environments and system configuration
Programming & Development:
Systems & Networking:
Affiliations
- Cars & Tuning
- Football
- Music
- Traveling
- Movies
References
References available upon request.
Timeline
Bachelor of Science (Hons) - Computing
Carlisle College (NCG)
2024.09 - 2025.05
Foundation Degree in Science - Computing
Carlisle College (NCG)
2023.09 - 2024.05
Online Shopper Assistant
Sainsbury's
2022.09 - Current
Pearson BTEC Level 3 National Extended Diploma - Computing
Carlisle College (NCG)
2021.09 - 2022.06
Hospitality Assistant
Indian Plaza
2019.09 - 2024.07
Pearson BTEC Level 1/2 First Certificate - Information Computing
Carlisle College (NCG)
2019.09 - 2020.06