Neil Faulkner
Bristol
Summary
Dedicated Head of Loss Prevention with experience in achieving tangible results and cross-team collaboration. Self motivated, security, risk management professional with extensive experience in retail sales, security and loss prevention. Proficient in advanced technologies such as EAS/RFID and skilled in collaboration with law enforcement and third-party security firms. Expertise by training and advising store managers/security personnel to implement effective loss prevention strategies, ensuring shrink loss. Proven track record in reducing shrinkage and enhancing profitability through innovative loss prevention solutions and dispute resolution strategies.
Overview
26
26
years of professional experience
Work History
Head of Loss Prevention & Regional Stores
Clarkson Evans
UK
11.2019 - Current
- Collaboration with each department, ensuring financial targets are achieved.
- Identified process failures, contributing to a £2 million financial gain.
- Reviewed end-to-end procedures to pinpoint inefficiencies.
- Monitored social media to safeguard brand identity and employee safety.
- Supported profit increases through optimisation of internal distribution network.
- Managed, tracked, and addressed all incidents of internal theft.
- Compiled detailed reports for law enforcement with high-quality documentation.
- Facilitated area managers in enhancing branch operations.
- Collaborated with departments to analyse business processes and detect theft.
- Assessed branch vulnerabilities and prioritised risks relative to profitability.
- Managed daily agenda and reported findings to board members.
- Delivered monthly video updates to company staff.
- Guided branches in auditing and stock take processes to ensure consistency.
- Developed loss prevention strategies to reduce theft and fraud incidents.
- Conducted regular audits to identify vulnerabilities in security measures.
Security & Investigations Manager
Post Office Ltd
South West
11.2018 - 11.2019
- Completing 50 branch visits and audits monthly, raising the importance of personnel and customer safety.
- Assisted in developing education programmes for personnel to reduce risks effectively.
- Managed aspects of crime prevention and investigative processes within the organisation.
- Reviewing of physical and procedural inspections at Post Office Ltd estate buildings and outlets through interventions before and after incidents.
- Oversaw operational budget management related to expenses and equipment.
- Enhanced protection of organisational assets and personnel while maintaining commercial perspectives.
- Inspired colleagues and customers of the organisation's strengths by promoting and safeguarding the brand consistently.
- Delivered brand protection documentation to board members.
- Supervised various cash depots to ensure secure deliveries to numerous branches.
- Controlled management of security losses through audits and established security procedures.
Sales Manager
EllaFashion
UK
04.2017 - 08.2018
- Supported development of new business and product in UK and Irish market.
- Delivered presentations at exhibitions and conferences to engage audiences.
- Assisted in training and managing global distributors effectively.
- Cultivated trust in new business relationships while meeting stakeholder expectations.
- Managed projects including installation of relevant hardware and software.
- Produced and maintained budgets, KPIs, ROIs, and sales targets as required.
- Advised on best practices from manufacturer to customer, focusing on omni-channel strategies.
RFID Account Manager
Checkpoint Systems
UK
04.2015 - 03.2017
- Assisted UK businesses in utilising RFID technology for hardware and software solutions.
- Supported speaking engagements at RFID Journal events.
- Coordinated management of national and international accounts, focusing on ROI, budgets, and commercial decisions.
- Aided in project and design management of new EAS systems and technology.
- Contributed to management of contracts for well-known British retailers.
- Facilitated business development initiatives for RFID projects across fashion retail sectors.
Profit Protection Manager
B&M Retail
South West
03.2013 - 04.2015
- Identified and provided solutions to high risks impacting stock, cash, buildings, staff, or brand reputation.
- Ensured continuity in compliance across health and safety risk assessments, cash loss, stocktaking audits, employee training, and accountability.
- Assisted in developing and delivering a training package on cash loss, electronic article surveillance, and shoplifting prevention to all stores.
Business Development Manager
Nedap
UK
10.2010 - 02.2013
- Assisted in transitioning from loss prevention role to sales to leverage expert knowledge of LP equipment for LP managers.
- Supported sales of EAS/RFID/customer counting equipment tailored to the needs of retailers from an LP manager's perspective.
- Helped manage installations and rollouts customised for client requirements, such as Lidl.
Regional Security Investigator
Waitrose
01.2000 - 01.2010
- Collaborated with financial departments to establish and implement cash-saving programmes.
- Reduced weekly P&L turnover from 1.4% to 1% across 40 shops.
- Introduced new stock counting systems, minimising stock loss.
- Utilised expert knowledge in data mining tools to link EPOS and CCTV systems.
- Found options to advise store managers on maximising savings.
- Championed business strategies in petrol stations and EAS technology.
- Trained new loss prevention staff nationally.
- Prioritised workload to support store expansion from 26 to 40.
- Reviewed business plans to ensure continuity.
Education
BSc - Risk & Security Management
University of Portsmouth
07.2012
Skills
- Criminal investigations
- Risk assessment and management
- Loss prevention strategies
- EAS and RFID technologies
- Data mining and analysis
- Interviewing techniques
- Project management expertise
- Interpersonal communication skills
- Logical and analytical thinking
- Creative problem-solving
- Team building and motivation
- Incident response planning
- Supply chain security
- Risk mitigation strategies
References
Available upon request.
Hobbies and Interests
Holding Level 1&2 FA badges and over 25 years of coaching junior/adult football developing many individuals to County level.
Timeline
Head of Loss Prevention & Regional Stores
Clarkson Evans
11.2019 - Current
Security & Investigations Manager
Post Office Ltd
11.2018 - 11.2019
Sales Manager
EllaFashion
04.2017 - 08.2018
RFID Account Manager
Checkpoint Systems
04.2015 - 03.2017
Profit Protection Manager
B&M Retail
03.2013 - 04.2015
Business Development Manager
Nedap
10.2010 - 02.2013
Regional Security Investigator
Waitrose
01.2000 - 01.2010
BSc - Risk & Security Management
University of Portsmouth