Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Neil Dunsmuir

Dundee

Summary

A driven retail and customer service professional seeking a new challenge to support and build partnerships. With over 20 years of experience in various retail environments, I have honed my skills in exceeding customer expectations, building rapport, and driving sales success. I am now eager to expand my horizons and leverage my strengths to create impactful partnerships and provide exceptional support to shareholders and partners.

In my previous roles, I have consistently earned praise for my customer-centric approach, fostering loyalty and repeat business. I am a proven communicator, excelling in building trust and navigating complex situations with diplomacy and professionalism.

Overview

24
24
years of professional experience

Work History

Partner and Social Media Case Manager

John Lewis and Partners
Dundee
07.2024 - Current
  • Effectively handled customer inquiries and concerns through multiple social media channels.
  • Demonstrated prompt responsiveness to feedback and complaints conveyed via TrustPilot and Google My Business.

Partner and Customer Relations Case Manager

John Lewis and Partners
Dundee
04.2022 - 07.2024
  • Maintained relationships with key stakeholders, clients, and customers to ensure satisfaction with services provided.
  • Developed training materials for staff members in order to improve their skillset related to customer relations management .
  • Provided leadership and guidance to team members while encouraging collaboration across departments.
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.

Partner & Supplier Direct Orders Assistant

John Lewis and Partners
Working from home
08.2021 - 04.2022
  • Developed training materials for staff members in order to improve their skillset related to the OSO teams.
  • Resolved complex customer issues quickly while ensuring a positive experience throughout all interactions.
  • Worked with John Lewis suppliers to assist customers with both complaints and queries.

Team Leader

Co-Operative Food Store
Dundee
10.2014 - 08.2021
  • Served customers, restocked and audited inventory, managed shifts and handled deliveries.
  • Managed store and team during shifts, overseeing all management duties on shop floor and back office.
  • Created the Co-op Barnhill food bank drop-off point.
  • Participated and helped organize all of the Co-op Barnhill charity events.

Customer Service Advisor

Comet
Dundee
05.2012 - 10.2012
  • Managed stock inventory, organized and maintained displays, ensured accurate cash handling procedures, verified and inspected deliveries for quality assurance, implemented general security measures to protect assets, maintained cleanliness of work environment.
  • Built trust as a valuable member of the sales team, leading to repeat customers specifically requesting my assistance for exceptional customer service.
  • Demonstrated proficiency in PC and MAC systems, electronics, and kitchen appliances through hands-on experience.

Customer Service Advisor

Pc World
Dundee
03.2008 - 07.2010
  • Responsibilities: Handling stock, setting displays, cashing up, taking in and checking deliveries, general security, keeping the workplace tidy.
  • Accomplishments: Having a secure store from doing security detail, a clean store from cleaning, gaining friends from colleagues.
  • Demonstrated expertise in PC and MAC, Electronics, and Kitchen appliances.

Machine Operator

J.T.C. Kitchens
Dundee
05.2000 - 06.2007
  • Responsibilities: Operating the banding machine, working as a team with 3 people under me, maintaining equipment, keeping workplace and machine tidy.
  • Accomplishments: I accomplished leadership in this job, I had my own team for my machine, and gaining the trust of the people under me was an amazing thing.
  • Skills Used: Leadership, Timekeeping, Hitting targets on the schedules.

Education

Vocational (e.g. NVQ/SNVQ) in Health and Safety LVL 2 (R.E.H.I.S) -

Dundee College
Dundee
01.2011

Vocational (e.g. NVQ/SNVQ) in Talking Tayside Customer Care -

Dundee College
Dundee
01.2011

Vocational (e.g. NVQ/SNVQ) in Information Technology -

Dundee College
Dundee
01.2000

GCSE Standard grade in Maths, PE, Home Economics, French, Drama, English -

Forfar Academy
Forfar
01.1999

Skills

  • Customer Relationship Building
  • Operations Management
  • Policy Knowledge
  • Microsoft Office
  • Decision-Making
  • Reliability
  • Written Communication
  • Teamwork and Collaboration
  • Team building
  • Interpersonal Skills

References

References available upon request.

Timeline

Partner and Social Media Case Manager

John Lewis and Partners
07.2024 - Current

Partner and Customer Relations Case Manager

John Lewis and Partners
04.2022 - 07.2024

Partner & Supplier Direct Orders Assistant

John Lewis and Partners
08.2021 - 04.2022

Team Leader

Co-Operative Food Store
10.2014 - 08.2021

Customer Service Advisor

Comet
05.2012 - 10.2012

Customer Service Advisor

Pc World
03.2008 - 07.2010

Machine Operator

J.T.C. Kitchens
05.2000 - 06.2007

Vocational (e.g. NVQ/SNVQ) in Health and Safety LVL 2 (R.E.H.I.S) -

Dundee College

Vocational (e.g. NVQ/SNVQ) in Talking Tayside Customer Care -

Dundee College

Vocational (e.g. NVQ/SNVQ) in Information Technology -

Dundee College

GCSE Standard grade in Maths, PE, Home Economics, French, Drama, English -

Forfar Academy

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