Kathryn McComisky
West Calder,West Lothian
Summary
A highly organised professional with extensive experience in high-pressure coordination and stakeholder relations. I offer a proven track record in complex diary management, financial administration, and acting as a trusted point of contact. Expert at multi-tasking while maintaining the utmost confidentiality, I am dedicated to delivering a bespoke, professional service that ensures the seamless operation of a daily schedule.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Treatment Coordinator
The Row Dental
Edinburgh
02.2023 - Current
- Consultation & Conversion: Conduct face-to-face consultations, utilizing visual aids to help patients understand complex treatment outcomes and clinical options.
- Patient Advocacy: Act as the primary point of contact for the patient journey, building rapport and providing emotional support to nervous patients to ensure a seamless experience.
- Financial Management: Simplify the investment process by presenting detailed financial plans and managing the end-to-end setup of finance documentation.
- Lead & Practice Management: Proactively follow up on new patient leads and utilise practice management software to organize a high-volume client database.
- Operational Efficiency: Coordinate complex diaries for multiple dentists, optimising chair time and ensuring smooth daily clinic flow.
- Leadership & Support: Manage administrative workflows for the clinical team, provide cross-functional support to the reception desk, and lead the training and onboarding of new administrative staff.
Qualified Dental Nurse and Treatment Coordinator
Integrated Dental Care
Edinburgh
08.2020 - 02.2023
- Having joined Integrated Dental Care in August 2020, as a trainee, I quickly became established as a key member of the team. Focusing on developing my knowledge and understanding, I qualified as a Dental Nurse in November 2021. Post qualifying, I found myself to have a particular interest in Implant Dentistry and Cosmetic Procedures.
- Due to my excellent communication skills and outstanding chairside manor, I was promoted to the role of Treatment Coordinator for the Implantologist in January 2022.
Cabin Crew
British Airways
05.2017 - 07.2020
- Working as part of the BA Cityflyer subsidiary of British Airways, I had the sole responsibility for safety, security and customer experience of all passengers. This role required me to use my own initiative to deal with other challenging situations such as sudden illness, customer complaints, anxious flyers, flight delays and all aspects of the service delivery.
Education
Diploma of Higher Education - Primary Teaching
Edinburgh University
Edinburgh 09.2012 - 11.2015
Skills
- Presentation skills
- Communication skills
- Organisational skills
- Ability to learn and adapt to new systems
- Professional management and time keeping
- Great at building relationships
REFERENCES
Available on request.
KEY ATTRIBUTES
- Reliable, trustworthy with an excellent work ethic.
- Motivated to constantly improve knowledge and skill set.
- Skilled at working under pressure, always remaining calm and professional.
- Able to work effectively on my own initiative.
Timeline
Treatment Coordinator
The Row Dental
02.2023 - Current
Qualified Dental Nurse and Treatment Coordinator
Integrated Dental Care
08.2020 - 02.2023
Cabin Crew
British Airways
05.2017 - 07.2020
Diploma of Higher Education - Primary Teaching
Edinburgh University
09.2012 - 11.2015