Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

Neil Dixon

Carlisle,Cumbria

Summary

Accomplished professional with extensive experience in waste management and public spaces services. Demonstrates proven leadership in strategy development and service delivery, with a strong knowledge of relevant regulations and emerging trends. Exceptional at managing relationships with stakeholders and navigating political environments. Possesses strong financial management skills, including expertise in managing budgets, financial planning, and commercial operations. Adept at leading projects from inception to completion, introducing new ideas to enhance service delivery, and developing effective solutions through strong analytical skills. Excellent verbal and written communication skills ensure clear interaction across all levels. Career goal: To leverage leadership excellence and vision creation to drive innovative strategies in waste management services.

Results-driven Service Manager with talent for transforming operations and boosting customer satisfaction. Led teams to streamline processes, reducing turnaround times and improving service quality. Recognised for creating collaborative work environment that enhances team performance and drives business growth.

Driven individual with outstanding leadership and problem-solving skills. Exceptional at team management and customer service, consistently ensuring high standards and satisfaction. Ready to make significant impact in the Assistant Directors role.

Overview

7
7
years of professional experience

Work History

Service Manager For Public Places

Cumberland Council
Carlisle, Cumbria
05.2023 - Current
  • Implemented a new operational working systems for more efficient performance.
  • Delegated tasks effectively to maximise team potential and productivity.
  • Developed an efficient workflow to reduce service downtime.
  • Established clear lines of communication between management and staff, fostering a harmonious working environment.
  • Ensured compliance with health and safety regulations at all times, reducing risk of accidents in the workplace.
  • Fostered strong relationships with members / stakeholders through excellent skills.
  • Maintained a positive work environment through effective conflict resolution strategies among staff.
  • Coordinated staff development training to improve overall service delivery.
  • Led team meetings to set performance goals and review progress regularly.
  • Streamlined service operations by enhancing team collaboration and communication.
  • Reviewed operational policies periodically for improvements in efficiency and effectiveness.
  • Implemented cost-saving measures which resulted in significant budget savings without compromising service quality or efficiency.
  • Identified training needs and opportunities to provide Continued Professional Development (CPD) for staff.
  • Devised long-term strategy for the Public Spaces service provision.
  • Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
  • Oversaw daily operations to achieve high productivity levels.

Operations Manager- Waste and Street Cleaning

Cumberland Council
Carlisle, Cumbria
04.2018 - 04.2023
  • Improved operational efficiency by streamlining processes and implementing strategic plans.
  • Analysed performance metrics, identified areas for improvement in operations management.
  • Monitored health and safety measures for guaranteed compliance.
  • Translated senior management directives into actionable front-line policies and implemented changes with staff.
  • Devised operational policies for regulatory compliance and best practices adherence.
  • Optimised workflow procedures with strategic planning and team coordination.
  • Fostered a culture of continuous learning, improved workforce competency levels.
  • Created a collaborative work environment for positive team dynamics.

Education

HTQ Level 5 diploma - Operational Management

CMI Operational Management
01.2023 - 05.2025

Transport Manager CPC - Transport Manager Certificate of Professional Competence for road haulage, goods vehicle operators a

DVSA
Carlisle, Cumbria
12.2019 -

NVQ Level 5 - Health and Safety

IOSH
Carlisle, Cumbria
11.2019 - 12.2019

Skills

  • Extensive experience in waste management and public spaces services
  • Proven leadership in strategy development and service delivery
  • Strong knowledge of relevant regulations and emerging trends
  • Exceptional skills in managing relationships with stakeholders and navigating political environments
  • Strong financial management and commercial skills, expertise in managing budgets, financial planning, and commercial operations
  • Waste Management Expertise: Demonstrated ability to manage waste and public space services efficiently
  • Proven track record in developing and implementing effective strategies for service delivery
  • Ability to lead and manage projects from inception to completion
  • Strong analytical skills to identify issues and develop effective solutions
  • Excellent verbal and written communication skills for clear and effective interaction
  • Capacity to introduce new ideas and improvements to enhance service delivery
  • Leadership excellence
  • Vision creation
  • Strong interpersonal skills

Affiliations

  • charity work
  • Fitness

Accomplishments

Keep Britain Tidy Environmental Enhancement Award

Timeline

Service Manager For Public Places

Cumberland Council
05.2023 - Current

HTQ Level 5 diploma - Operational Management

CMI Operational Management
01.2023 - 05.2025

Transport Manager CPC - Transport Manager Certificate of Professional Competence for road haulage, goods vehicle operators a

DVSA
12.2019 -

NVQ Level 5 - Health and Safety

IOSH
11.2019 - 12.2019

Operations Manager- Waste and Street Cleaning

Cumberland Council
04.2018 - 04.2023
Neil Dixon