Neil Couzins
Barnet,Hertfordshire
Summary
A dedicated team player with a strong background in customer service, demonstrating excellent customer service skills, patience, and composure. Known for client-focused approach and resilience to stressful situations, effectively handling pressure while maintaining courtesy and etiquette. Proficient in cash handling, problem-solving, conflict resolution, and product knowledge. Possesses strong written communication and excellent arithmetic skills. Passionate about horseracing and various sports.
Overview
16
16
years of professional experience
Work history
Customer Service / Driving
Ecourier
London
03.2015 - Current
- Enhanced fuel efficiency by planning optimal delivery routes.
- Delivered timely updates to customers regarding package status.
- Managed difficult situations with professionalism and patience.
- Demonstrated understanding of customers' needs, resulting in positive feedback.
- Displayed exceptional product knowledge, enhancing customer trust in products.
- Resolved complaints swiftly, leading to improved customer relations.
Market Shop Assistant
L&G Fruit and Vegetables
London
04.2009 - 12.2014
- Coordinated closely with management on layouts and visual merchandising.
- Promoted sales and special promotions to increase store revenue.
- Handled cash register efficiently, ensuring accurate transactions.
- Upheld company policies whilst dealing with returns and exchanges.
- Greeted every customer warmly, promoting friendly atmosphere.
- Ensured customer satisfaction by providing attentive service and handling complaints professionally.
Education
GCSEs - 8 Different Subjects
Downham Market High School
Downham Market, NorfolkSkills
- Excellent Customer Service Skills
- Patience and composure
- Customer empathy
- Client-Focused approach
- Courtesy etiquette
- Resilience to stressful situations
- Pressure handling
- Strong written communication
- Cash handling
- Problem-solving
- Product knowledge
- Conflict Resolution
- Excellent Arithmetic Skills
- Big Passion for Horseracing and many other Sports
Timeline
Customer Service / Driving
Ecourier
03.2015 - Current
Market Shop Assistant
L&G Fruit and Vegetables
04.2009 - 12.2014
GCSEs - 8 Different Subjects
Downham Market High School
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