Neil Copeman
Horsham,Sussex
Summary
Accomplished professional with extensive experience in managing complex healthcare and wellbeing services across public and private sectors. Demonstrates strong stakeholder engagement, relationship management, and networking skills. Proven track record in service innovation, development, and implementation of service-enhancing projects from concept to BAU. Expert in operational planning, KPI and commercial management, performance improvement, and quality assurance oversight. Adept at building, leading, mentoring, and developing large multidisciplinary teams. IOSH trained in Managing Safely with advanced clinical skills as an Extended Scope Practitioner (Physiotherapy, MSK, and Ergonomics). Career goal: to leverage strategic thinking abilities to drive optimal organisational outcomes.
Overview
21
21
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Head of Operations
Optima Health
London
09.2022 - 09.2025
- Spearheaded rollout of innovative programmes, achieving 400% return on investment.
- Led operational delivery for substantial Occupational Health & Wellbeing and Recruitment contracts.
- Strengthened client relationships through consistent engagement and performance evaluations.
- Oversaw performance management of third-party providers to ensure service outcomes.
- Developed strategic documentation for re-tendering and procurement processes.
- Coordinated agile response plans for uninterrupted health service provision during critical incidents.
- Managed operational KPIs and financial performance for consistent service delivery.
- Created efficient resource allocation plans to maximise utilisation.
Head of Musculoskeletal Services
Optima Health
London
05.2020 - 09.2022
- Managed multidisciplinary MSK service, encompassing Physiotherapy, Rehabilitation, and Ergonomics.
- Oversaw outsourced service provision to ensure effective delivery and quality outcomes.
- Ensured service performance met KPIs and client expectations, driving operational efficiency.
- Expanded service through client engagement and network growth initiatives.
- Provided strategic input to enhance client Health & Wellbeing strategies.
- Established and chaired MSK Forum to promote governance and clinical excellence.
- Fostered collaboration between clinical teams and stakeholders to encourage innovation.
National Account Manager
Ascenti Health
London
01.2014 - 05.2020
- Managed over 20 key client accounts in Occupational Health, NHS, and private healthcare sectors.
- Oversaw service performance for national clients, implementing enhancements based on feedback and KPIs.
- Identified client needs and proposed bespoke solutions to stimulate business development.
- Contributed to service recognised as runner-up in Patient Experience Network National Awards.
Regional Manager
TICCS (Ascenti)
London
06.2011 - 12.2013
- Oversaw financial and clinical performance of region, ensuring optimal results.
- Supervised and trained physiotherapists to elevate team capability and knowledge sharing.
- Delivered First Contact Practitioner services in GP practices, diagnosing and triaging patients.
- Contributed to service improvement initiatives that enhanced patient outcomes and reduced GP workload.
- Provided specialist MSK physiotherapy, collaborating with GPs and hospital specialists for integrated care.
Band 6 MSK Physiotherapist
Hounslow and Richmond PCT
Richmond, Richmond upon Thames
06.2009 - 06.2011
- Delivered specialist musculoskeletal physiotherapy in community settings, collaborating with GPs and hospital specialists.
- Supervised and trained junior physiotherapists and students to enhance team capabilities.
- Contributed to service improvement initiatives within Trust to optimise patient outcomes.
Physiotherapist
Crystal Palace Football Club
Beckenham, Bromley
08.2004 - 06.2010
- Administered acute pitch-side care and injury management for academy players aged eight to eighteen.
- Developed customised rehabilitation programmes to enhance recovery outcomes.
- Contributed to strategies for injury prevention in a high-performance sports environment.
Band 5 Rotational Physiotherapist
Kingston Hospital
Kingston upon Thames
02.2007 - 06.2009
- Completed clinical rotations in Musculoskeletal, Intensive Therapy Unit, Surgery, Orthopaedics, Neuro Rehabilitation, Respiratory, Paediatrics, and Amputees.
- Collaborated with multidisciplinary teams to deepen understanding of patient care practices.
Education
BSc - Physiotherapy
King’s College London
London 09.2003 - 06.2006
A-Levels - Sport Science, Biology, Physics
Reigate Grammar School
Reigate, Surrey 09.2002 - 06.2003
Skills
- Stakeholder engagement
- Service enhancement implementation
- Team leadership
- Operational planning
- Performance management
- Strategic innovation
- CRM expertise
- Supply chain management
- Data analytics
- Profit and loss analysis
- Change management
- Operational excellence
- IOSH certification
Certification
- M-Level (30 credits) | Soft Tissue & Joint Injection | University of Essex | 2012
- M-Level (30 credits) | AACPF Foundation Acupuncture Course | 2010
- ACPOHE Office Ergonomics | 2019
- ACPOHE Applied Ergonomics | 2019
- IOSH Managing Safely Practical Assessment | 2021
- Health Care Professions Council (HCPC) | Registration No: PH78128
- Chartered Society of Physiotherapy (CSP) | Full Member No: 076630
References
References are available on request.
Hobbies and Interests
Family time and parenting, Reading on moral philosophy, personal growth, and professional development, Health & fitness: regular gym workouts and wellness routines, Sports enthusiast: active in football and golf
Timeline
Head of Operations
Optima Health
09.2022 - 09.2025
Head of Musculoskeletal Services
Optima Health
05.2020 - 09.2022
National Account Manager
Ascenti Health
01.2014 - 05.2020
Regional Manager
TICCS (Ascenti)
06.2011 - 12.2013
Band 6 MSK Physiotherapist
Hounslow and Richmond PCT
06.2009 - 06.2011
Band 5 Rotational Physiotherapist
Kingston Hospital
02.2007 - 06.2009
Physiotherapist
Crystal Palace Football Club
08.2004 - 06.2010
BSc - Physiotherapy
King’s College London
09.2003 - 06.2006
A-Levels - Sport Science, Biology, Physics
Reigate Grammar School
09.2002 - 06.2003
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