Neil Colwell
Winsford,Vheshire
Summary
Accomplished professional with extensive experience in cash handling, team management, and customer service. Demonstrates strong organisational skills and proficiency in Microsoft Suite and Google Workspace suite. Proven leadership abilities with a track record of effective inventory management and administrative experience. Adept at using Point of Sale (POS) systems and excelling in communication skills. Career goal includes leveraging management expertise to drive operational efficiency and enhance customer satisfaction.
Overview
20
20
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
Operations Director
MDW UK LTD
Northwich, UK
05.2016 - 09.2025
- Oversee daily operations of online retailer, managing processing of over 5000 orders monthly across 4 platforms (Amazon FBA/FBM, eBay, Website, OnBuy)
- Working with suppliers and auction houses throughout the UK.
- Also have experience in this role of buying, selling and refurbishing stock.
- Directed staff management efforts by hiring and training employees effectively.
Handled day-to-day operational challenges and implemented necessary disciplinary measures. - Coordinated training programmes for staff to foster continuous improvement and skill development.
- Established and maintained relationships with key stakeholders to facilitate collaboration and support.
- Analysed market trends to inform strategic planning and drive business growth.
Store Manager
Cash Generator
Northwich, UK
06.2011 - 05.2016
- Responsible for all duties of running a busy high street store.
- Dealing with both the buying and selling of stock.
- Ensuring the store hit a variety of targets set out by the franchise owner.
- Oversaw daily operations ensuring optimal customer service and store presentation.
- Mentored and trained staff to enhance performance and foster a collaborative environment.
- Implemented effective inventory management strategies to maintain stock levels and reduce wastage.
- Conducted regular staff meetings to communicate objectives and address operational challenges.
- Ensured compliance with health and safety regulations to create a safe shopping environment.
- Resolved customer complaints and queries efficiently to maintain high levels of satisfaction.
- Ensured high levels of customer satisfaction with proactive interaction and prompt issue resolution.
Call centre Duty Shift Manager
Virgin Media
Wythenshawe, UK
04.2005 - 05.2011
- Started as a call center advisor in the Broadband Faults department and worked my way up to Team Leader.
- Then spent a year in training department before taking on the role of duty shift manager.
- Responsible for ensuring the smooth running of the Shift of 200 agents taking calls liaising with the 12 team leaders and ensuring all teams met daily KPI's.
- Managed daily operations of call centre ensuring efficient workflow and high service standards.
- Oversaw team performance through coaching and mentoring, fostering a positive and productive environment.
- Implemented process improvements to enhance customer experience and streamline communication.
- Conducted regular team meetings to discuss performance metrics and address any operational challenges.
- Coordinated staffing schedules to optimise resource allocation and meet service level agreements.
Education
GCSE - Maths, English, French, Biology, Sociology
Ashton On Mersey Secondary School
09.1983 - 06.1988
Skills
- Cash handling
- Organisational skills
- Management
- Microsoft suite
- Team management
- Point of Sale (POS)
- Customer service
- Leadership
- Driving
- Communication skills
- Inventory management
- Administrative experience
- Google Workspace suite
Certification
Driving Licence
Help To Grow Management Course 31/07/2025
Custom
GCSE or equivalent
Personal Information
- Total Experience: 36
- Business Operations
- Call Centre
- Retail
- Sales
Timeline
Operations Director
MDW UK LTD
05.2016 - 09.2025
Store Manager
Cash Generator
06.2011 - 05.2016
Call centre Duty Shift Manager
Virgin Media
04.2005 - 05.2011
GCSE - Maths, English, French, Biology, Sociology
Ashton On Mersey Secondary School
09.1983 - 06.1988
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