NEIL CARSON ADU-POKU
Summary
Reliable driver with focus on safe and timely transportation. Capable of managing routes, schedules, and vehicle maintenance to ensure optimal service. Skilled in navigating diverse traffic conditions and providing excellent customer service.
Overview
3
3
years of professional experience
1
1
Certification
Work history
Driver
Royal Mail
London , Uk
09.2023 - Current
- Handled customer complaints professionally, resulted in improved client relations.
- Notified management of vehicle safety concerns and issues, enabling prompt maintenance and repair.
- Communicated clearly with dispatch centre about route changes and customer issues.
- Showcased strong ability to handle high pressure situations calmly during peak hours.
- Selected most appropriate route, accounting for weather and road closures.
- Topped up oil and tyres to support vehicle safety and functionality.
- Communicated effectively with customers to confirm deliveries.
- Delivered customer orders within target timeframes.
- Resolved logistical issues swiftly to ensure on-time deliveries.
- Provided accurate time and cost estimations for journeys.
- Carried out vehicle checks and organised repairs to achieve timely resolution.
- Maintained vehicle cleanliness for a professional appearance.
- Navigated through heavy traffic whilst maintaining composure.
- Followed route schedules, improved punctuality.
- Maintained clean, well-functioning vehicle through regular attention and care.
- Handled high volume calls to address customer inquiries and concerns.
- Wrote reports outlining project progress and results.
- Managed teams by overseeing hiring, training and professional growth of employees.
- Created and maintained displays and signs.
- Carried out day-to-day duties accurately and efficiently.
Van driver
Amazing
London , Uk
03.2022 - 04.2023
- Planned driving routes according to traffic to exceed delivery turnaround targets.
- Handled delivery issues such as damaged or missing stock.
- Monitored vehicle performance and reported faults quickly to avoid vehicle downtime.
- Consistently arrived at work on time and ready to start immediately.
- Delivered services to customer locations within target timeframes.
- Developed appropriate resources to meet needs of diverse audiences.
- Created and maintained displays and signs.
- Carried out day-to-day duties accurately and efficiently.
- Conducted research and gathered information from multiple sources to present clear results.
- Monitored and updated stock levels and inventory databases.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Applied critical thinking to analyse problems, evaluate solutions and select best decisions.
- Replenished stock and processed deliveries to maximise product availability.
- Kept up-to-date knowledge of road network changes, avoiding unnecessary delays in delivery schedules.
- Carried out complex manoeuvres in busy, high pressure environments.
- Settled disputes or complaints efficiently with customers to maintain good relationships.
- Assessed passenger fees, collected monies and secured cash against theft.
- Assisted passengers with managing and securing personal belongings.
- Communicated effectively with dispatch team, aiding efficient coordination of deliveries.
- Cleaned vehicle's interior and exterior to meet high presentation standards.
- Conducted rigorous checks on oil, tyres and equipment.
- Maintained cleanliness in van, contributing to a professional company image.
- Ensured delivery paperwork was accurately completed and processed after shifts.
- Ensured correct loading and unloading of products to avoid damage or loss.
Education
BCS Business Analysis Certificate - undefined
Advanced Diploma in IT - undefined
Diploma IT - undefined
Skills
- Requirements Engineering
- Business Process Modelling
- Stakeholder Management
- Project Lifecycle
- MS Visio
- Miro
- MS Office Suite
- MS White boards
- MS Teams
- Business analysis tools
- Hazard perception
- Car servicing
- Route planning
- Vehicle and equipment safety
- Efficient multitasking
- Interpersonal communication
- Multi-Language proficiency
- Re-routing
- Accident procedures
- Money handling
- Accurate fare collection
- Breakdown handling
- Route navigation
- Engine and tyre checks
- Stock return procedures
- UK and EU driving regulations
- Risk Assessment
- Time efficiency
- Stress handling
- Defensive driving
- Negotiation proficiency
- Traffic laws knowledge
- Comfortable with night shifts
- Attentiveness
- Knowledge of transport regulations
- Time-management
- Proactive approach
- Google maps navigation
- Effective delegation
- Positive attitude
- Safe driving practices
- Inventory checks
- Driving licence
Custom
Based on request
Certification
Full drivers license
Timeline
Driver
Royal Mail
09.2023 - Current
Van driver
Amazing
03.2022 - 04.2023
BCS Business Analysis Certificate - undefined
Advanced Diploma in IT - undefined
Diploma IT - undefined
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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