Summary
Overview
Work history
Education
Skills
Timeline
Generic

Neil Campbell

Southampton,Hampshire

Summary

I Have a keen interest in the health and social sector, specifically Mental health and Music therapy and I am open to retraining to further my knowledge in this sector. I am experienced within the Customer service sector and am highly customer service focused. I am conscious of communicating clearly and concisely with customers and team members alike. I am experienced in resolving complaints and, can be an adaptable worker with the ability to work both within a team, as well as independently to solve any problems that may arise. I am a highly organised individual with a proven ability to train new staff, within quality standards in accordance with company policies and legal requirements. I can cope well under pressure in absence of management and I am eager to return to full time employment.

Overview

24
24
years of professional experience

Work history

School Run Driver

K & K Private Hire LTD Parham Drive Eastliegh
Southampton, Hampshire
2018.09 - 2023.10
  • Observed UK road rules and legislation, driving with care to uphold students' safety.
  • Performed thorough vehicle safety inspections prior to school services to verify working order.
  • Identified route disruptions and planned alternatives, communicating journey changes to students and staff.
  • Used good local area knowledge to navigate routes avoiding traffic jams and delays.
  • Drove vehicles safely and legally for professional, compliant transportation services.
  • Greeted students and helped with boarding and seat location for safe travel preparations.

Sales Assistant

McColls
Bedford Place Southampton
2013.01 - 2018.08
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Resolved customer complaints and process issues with proactive problem-solving skills.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Consistently delivered revenue and performance KPI targets through outstanding retail service and sales abilities.

Volunteer Assistant

Southampton Voluntary Service
Southampton, Hampshire
2011.03 - 2013.05

Looked after the allotment along with other volunteers taking on the tasks such as planting, seeding, weeding and clearing the area.

Volunteer Learning Support Assistant

CLEAR
Southampton, Hampshire
2011.05 - 2012.08
  • Cleaned and tidied classroom areas to reduce clutter and prohibit hazards.
  • Worked with lead teacher to diversify instruction for varied needs and learning modalities.
  • Worked with students on academic and social challenges. modelling empathy and perseverance.
  • Offered constructive feedback to support students in achieving academic goals.

Volunteer Sales Assistant

Cancer Research
Southampton
2011.08 - 2011.11
  • Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
  • Operated cash registers with accuracy and processed cash and card transactions.
  • Processed, labelled and displayed donations quickly to maximise sales opportunities.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.
  • Maintained clean, tidy storefronts for good first impressions and increased footfall.
  • Warmly greeted customers, delivering outstanding service from store arrival to departure.

Teacher

Various Private language schools
Patra , Greece
2005.09 - 2010.05
  • Planned and organised classrooms that consistently facilitated positive learning experience.
  • Preserved the confidentiality of student records and information at all times.
  • Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities.
  • Worked collaboratively with other teachers to review data and develop instructional strategies to address student learning objectives.

Sales Assistant

One Stop Shop
Southampton , Hampshire
2005.01 - 2005.06
  • Provided service with a smile, offering courteous, helpful advice to best meet customer needs.
  • Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
  • Accepted and processed cash, cheque, card and mobile payments using POS systems.
  • Increased store revenue from impulse and add-on buys by promoting POS offers with every sale.
  • Used product knowledge, sales abilities and customer relations skills to drive substantial profit increases.
  • Resolved customer complaints and process issues with proactive problem-solving skills.

Manager

United News Agents
Stoke-on-Trent, Staffordshire
2000.01 - 2003.09
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Conducted audits and risk assessments to achieve regulatory compliance.
  • Managed staffing schedules for high numbers of employees, delivering operational efficiency whilst remaining under budget.
  • Upskilled staff through targeted training opportunities, enhancing team capabilities.

Education

BTEC in Retail Knowledge - Retail

Totton College
Southampton

OCR Level 1 - Adult Numeracy

Base Point Business Centre
Southampton

European Computer Driving License - Computers

Southampton City College
Southampton

City and Guilds Further Education - Teaching

Level 1 Stoke on Trent

BA Hon’s - Media and American Studies

Staffordshire University
Stoke-on-Trent

B - TEC National Diploma - Media Studies

Southampton City College
Southampton

G.C.S.E - English Language

Itchen College
Southampton

Skills

  • Conflict Management
  • Product Knowledge
  • Interpersonal Communication
  • Microsoft office
  • Word, Excel, Speed sheets
  • Stock Control Skills
  • Ordering, Stock Rotation
  • Admin Practices
  • EPOS till Operational Skillls
  • Supervision /Managerial Skills
  • Team Player
  • Training and Development
  • Health and Safety Awareness
  • Teaching Skills

Timeline

School Run Driver

K & K Private Hire LTD Parham Drive Eastliegh
2018.09 - 2023.10

Sales Assistant

McColls
2013.01 - 2018.08

Volunteer Sales Assistant

Cancer Research
2011.08 - 2011.11

Volunteer Learning Support Assistant

CLEAR
2011.05 - 2012.08

Volunteer Assistant

Southampton Voluntary Service
2011.03 - 2013.05

Teacher

Various Private language schools
2005.09 - 2010.05

Sales Assistant

One Stop Shop
2005.01 - 2005.06

Manager

United News Agents
2000.01 - 2003.09

BTEC in Retail Knowledge - Retail

Totton College

OCR Level 1 - Adult Numeracy

Base Point Business Centre

European Computer Driving License - Computers

Southampton City College

City and Guilds Further Education - Teaching

Level 1 Stoke on Trent

BA Hon’s - Media and American Studies

Staffordshire University

B - TEC National Diploma - Media Studies

Southampton City College

G.C.S.E - English Language

Itchen College
Neil Campbell