Neha Dinkar Desai
Restaurant Manager
Guildford
Summary
Dynamic leader with proven expertise in staff management and customer service honed at Cremeux. Excelled in employee motivation and conflict resolution, significantly enhancing customer satisfaction and sales revenue. Skilled in staff training and supervision, successfully developed marketing strategies and safety protocols to boost brand visibility and ensure a safe working environment.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
3
3
Languages
Work History
Restaurant Supervisor
Sam's Restaurant
Assolna, Goa
09.2021 - 11.2024
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Collaborated with kitchen staff to develop new menu items that boosted sales revenue.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Coordinated event planning, managing logistics for successful private dining experiences.
Restaurant Manager
Cremeux
Margao, Goa
04.2017 - 09.2021
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Correctly calculated inventory and ordered appropriate supplies.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Carefully interviewed, selected, trained, and supervised staff.
- Developed comprehensive marketing plans for special events, promotions, and community outreach efforts to boost brand visibility.
- Facilitated regular safety training sessions for all team members to ensure a safe working environment free from accidents or injuries.
Education
Master of Science - Strategic Marketing
University of Surrey
Guildford, SRY 02.2025 - Current
Bachelors of Engineering - Electrical, Electronics And Communications Engineering
Visveswaraya Technological University
Belgaum India 09.2011 - 03.2015
Skills
Staff management
Employee motivation
Staff supervision
Staff training
Customer service
Conflict resolution
Sales strategy
Reservation handling
Timeline
Master of Science - Strategic Marketing
University of Surrey
02.2025 - Current
Restaurant Supervisor
Sam's Restaurant
09.2021 - 11.2024
Restaurant Manager
Cremeux
04.2017 - 09.2021
Bachelors of Engineering - Electrical, Electronics And Communications Engineering
Visveswaraya Technological University
09.2011 - 03.2015
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