Neha Waheed
OLDHAM,Greater Manchester
Summary
Diligent and proactive individual with experience in customer service, office administration, and legal support. Skilled at managing schedules, handling confidential documents, and providing excellent client service. Strong communicator allowing me to assist a diverse range of clients. A fast learner who adapts quickly to new tasks and environments, with a solid foundation in legal principles from my studies in Law. Seeking a paralegal position where I can apply my organizational and legal support skills to contribute to the success of a legal team. Self-motivated individual offering excellent skills in guest relations and upselling products and services.
Overview
4
4
years of professional experience
Work History
Waitress
Nando's
Oldham
01.2023 - 12.2024
- Handled cash transactions accurately, ensured balanced till at end of shift.
- Managed table settings for enhanced dining experience.
- Collaborated with kitchen staff to ensure order accuracy.
- Assisted with inventory management, streamlined restaurant operations.
- Delivered excellent customer service in a fast-paced restaurant environment, ensuring guests had a positive experience.
- Collaborated effectively with team members to ensure smooth service delivery.
- Handled customer concerns and ensured satisfaction, demonstrating problem-solving and conflict resolution skills.
Paralegal Intern
Longfords Solicitors
Oldham
05.2023 - 05.2023
- Collaborated closely with colleagues for improved workflow in the office.
- Participated actively in team brainstorming sessions, contributed innovative ideas.
- Drafted legal documents, ensured accuracy and clarity.
- Assisted with the preparation of legal documents and ensured accuracy in client files.
- Managed client inquiries via phone and email, offering effective responses to legal queries.
- Maintained the confidentiality of sensitive documents, ensuring proper organization of files and correspondence.
- Coordinated meetings and schedules for legal professionals, supporting the smooth operation of the office.
Personal Assistant
Real Property Developments Ltd
Oldham
01.2022 - 09.2022
- Managed correspondence, reduced response time by ensuring timely replies.
- Managed invoice processing tasks accurately and efficiently.
- Maintained confidentiality of documents, ensured secure handling of sensitive information.
- Assisted in project management, contributed to successful completion of crucial projects.
- Managed schedules, appointments, and correspondence, ensuring smooth operations.
- Drafted and reviewed property agreements, rental contracts, and invoices for clients.
- Assisted in resolving client complaints and queries, demonstrating strong customer service and problem-solving skills.
- Maintained accurate records and database management for tenants and property transactions.
Sales Assistant
Dewsbury Auto Salvage Ltd
Dewsbury, Kirklees
07.2020 - 01.2022
- Monitored trends in consumer behaviour with keen attention to detail.
- Managed over 50 customer calls per day.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Increased sales by a minimum of 10% each week.
- Built strong relationships with regular customers for repeat business.
- Utilised excellent communication skills to provide detailed product information.
- Provided excellent customer service by assisting clients in locating products and answering inquiries.
- Built lasting customer relationships, increasing repeat business and sales.
- Kept detailed records of sales transactions and customer interactions using an online database.
- Prioritized client needs over routine tasks, showing adaptability and focus on client satisfaction.
Education
Bachelor of Law - Law
The University of Law
Manchester 09/2021 - 04/2024
A-Levels - BTEC Law, Health and Social Care (BTEC), Religious Studies (A-Level)
Oldham Sixth Form
Oldham 09/2019 - 07/2021
GCSEs - Religious Studies, Geography, Computer Science, English, Maths, Business, Science
Manchester Islamic Grammar School
Manchester 09/2014 - 07/2019
Skills
- Client Communication: Fluent in both Urdu and Punjabi, able to assist clients with limited English proficiency
- Legal Knowledge: Developed strong understanding of legal concepts through BTEC Law studies
- Document Management: Experience handling legal documents, scheduling, and maintaining client confidentiality
- Customer Service: Proven track record in providing exceptional service in diverse environments, particularly with complex client needs
- Problem-Solving: Ability to approach challenges logically, especially in legal and customer-facing scenarios
- Organizational Skills: Excellent at managing tasks, prioritizing responsibilities, and maintaining accurate records
References
References available upon request.
Timeline
Paralegal Intern
Longfords Solicitors
05.2023 - 05.2023
Waitress
Nando's
01.2023 - 12.2024
Personal Assistant
Real Property Developments Ltd
01.2022 - 09.2022
Sales Assistant
Dewsbury Auto Salvage Ltd
07.2020 - 01.2022
Bachelor of Law - Law
The University of Law
09/2021 - 04/2024
A-Levels - BTEC Law, Health and Social Care (BTEC), Religious Studies (A-Level)
Oldham Sixth Form
09/2019 - 07/2021
GCSEs - Religious Studies, Geography, Computer Science, English, Maths, Business, Science
Manchester Islamic Grammar School
09/2014 - 07/2019
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