Neha Stephen

• Routine laboratory tasks from specimen processing and culturing to using automated analysers such as BD kiestra, Sysmex Urinalysis, Cepheid, Biofire, Bactec Blood Culture.
• Storage, Incubation and Disposal of specimens following SOPs and regulations for biohazardous materials (COSH).
• Ensuring patient confidentiality with strict adherence to laboratory protocols.
• Troubleshooting, Maintenance and Stock Control of Lab equipment.
• Awareness of time-sensitive samples and prioritising urgent and non-repeatable specimens. E.g CSF
• Trained in Containment Level 2 and 3.
• Competency in running quality control measures.

• Prepared and stocked daily laboratory materials and equipment for scientific experiments to assist Research Scientists.
• Facilitated the movement of samples within temperature-controlled ovens for optimal conditions and made sure the samples were rotated when needed.
• Safe disposal of biohazardous material in accordance with COSH and health and safety regulations.
•Made sure there was timely delivery of daily and weekly pick-lists whilst also tracking and updating the progress of the material in use.

• Checking in patients with registered testing appointments and administering the Nasopharyngeal/Oropharyngeal Swab for Covid testing whilst also addressing any issues with the procedure and time period for results.
• Assisted with the flow of patients arriving in store for testing and educating patients on the process and requirement for travel.
• Worked in a team environment alongside professionals in retail and pharmacy.

• Had the opportunity to manage high volume of inbound calls, resolving customer issues and advising them on availability, pricing and location. This enhanced my communication skills with all age groups.
• Handled refunds, exchanges and offers.
• Worked alongside colleagues as a team to ensure orders were of high standard and processed in a timely manner.
• Gave me experience in working under pressure in a fast-paced environment.

• Assisted in packaging and dispatching garments in a timely manner.
• Learnt how to operate automated embroidery machines for the customisation of various badges/logos on uniforms and work-wear for schools and businesses.
•Ordered and organised stock.