Neha Samreen
Shaw,Oldham
Summary
Friendly, reliable, and community-minded individual with experience in retail and customer-facing roles. Comfortable supporting customers, handling stock, operating tills, and maintaining a welcoming shop environment. Motivated to volunteer with Age UK to support older people, contribute to the local community, and help raise vital funds for charitable services. Known for a positive attitude, teamwork, and willingness to learn.
Overview
2
2
years of professional experience
Work history
Beauty advisor
Sephora
Trafford Centre, Manchester
2025.11 - 2025.12
- Guided customers through store layout to facilitate easy navigation.
- Advised customers on latest skincare trends to boost their skincare regime.
- Advised customers on product selection, application techniques, and skincare routines to meet individual needs.
- Responded effectively to customer enquiries, improving communication efficiency.
- Demonstrated product usage, resulting in increased customer satisfaction.
- Facilitated in-store makeup demonstrations to inspire potential purchases.
- Developed strong relationships with regular clients, encouraging repeat business.
- Recognised for exceptional communication skills, client engagement, and ability to foster lasting customer relationships.
- Maintained 100% compliance with hygiene and safety standards.
- Recognised for consistently exceeding monthly sales targets by 15–20%.
- Maintained 95% customer satisfaction rating during tenure.
Retail assistant
U Mart
Kharian, Pakistan
2024.02 - 2025.02
- Assisted customers on shop floor, providing friendly service and guidance on clothing and product selection.
- Built rapport with customers through clear communication and helpful, proactive approach.
- Supported sales by recommending suitable products and assisting with cross-selling.
- Replenished stock, maintained product displays, and ensured store remained clean and organised.
- Operated tills accurately, processing card and cash transactions while maintaining attention to detail.
- Worked effectively as part of team in fast-paced retail environment.
- Assisted 20+ customers per shift, maintaining positive shopping experience.
Education
Masters - Cyber Security
Manchester Metropolitan University
Manchester, Kingdom 2025.09 -
Bachelors - Software Engineering
University of Gujrat
Gujrat, Pakistan 2020.11 - 2024.08
Intermediate(ICS) - Computer, Maths and Physics
Punjab College
Kharian, Pakistan 2018.09 - 2020.10
Skills
- Excellent customer service
- Till operation and transaction handling
- Stock sorting, pricing, and replenishment
- Flexibility with shifts and duties
- Positive attitude and reliability
- Attention to detail and accuracy
- Teamwork and collaboration
- Willing to learn
- Store cleanliness and organisation
LANGUAGES
English - Fluent
Urdu - Native
Arabic - Intermediate
Availability
Flexible to work shifts including weekends, holidays, early mornings, and evenings
Education
- Strong interest in supporting community-focused organisations
- Enjoy helping people and creating welcoming environments
Timeline
Beauty advisor
Sephora
2025.11 - 2025.12
Masters - Cyber Security
Manchester Metropolitan University
2025.09 -
Retail assistant
U Mart
2024.02 - 2025.02
Bachelors - Software Engineering
University of Gujrat
2020.11 - 2024.08
Intermediate(ICS) - Computer, Maths and Physics
Punjab College
2018.09 - 2020.10