Summary
Overview
Work History
Education
Skills
Accomplishments
Custom
Timeline
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Neha Patel

Neha Patel

Harrow

Summary

Versatile professional with expertise in web design, customer service, and data entry, complemented by strong leadership and communication skills. Adept at invoice processing and call handling, demonstrating flexibility in adapting to diverse tasks and challenges. Committed to delivering high-quality results while fostering positive client relationships and driving operational efficiency.

Overview

3
3
years of professional experience
3
3
years of post-secondary education

Work History

Front office supervisor

Doubletree by Hilton
Hammersmith and Fulham
12.2023 - 03.2025
  • Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance
  • Answered and helped resolve enquiries from clients, vendors and general public
  • Kept reception area clean and neat to give visitors positive impression of the company
  • Solved administrative and customer service issues with knowledgeable assistance and friendly support
  • Maintain a high level of professionalism, fostering positive communication within the team
  • Highly adaptable and flexible, contributing to a friendly and professional work environment
  • Received excellent reviews on TripAdvisor for exceptional service
  • Recognized as the Employee of the Month in January 2024 for outstanding work performance and talent

Crew Trainer

McDonald's
11.2022 - 12.2023
  • Consistently exceeded expectations as a crew member, demonstrating exceptional performance in all areas of responsibility
  • Adeptly adapted to changing circumstances and high-pressure situations, maintaining smooth operations during peak hours
  • Prioritized customer satisfaction by delivering exceptional service and maintaining a customer-centric approach
  • Expertly handled transactions by operating the till and processing cash and credit card payments
  • Ensured cleanliness and sanitation in both the dining area and kitchen
  • Assisted with food preparation and cooking as needed
  • Awarded as Employee of the Month and Employee of the Quarter in 2023

Hotel Receptionist

Vasu Garden Restaurant
India
01.2022 - 08.2022
  • Handle guest inquiries, requests, and complaints with professionalism and efficiency
  • Answer incoming calls, relay messages and provide assistance to guests as needed
  • Maintain an organized and tidy front desk area
  • Collaborate with colleagues to ensure a seamless guest experience
  • Assisted in administrative tasks, including managing the reservation book and updating guest information
  • Utilized restaurant management software systems to streamline reservations and manage guest data

Education

Bachelor in Computer Application -

Charotar University of Science and Technology
08.2019 - 05.2022

Higher Secondary Education - undefined

Aj High School

Skills

  • Flexibility
  • Web Design
  • Leadership
  • Communication
  • Data Entry
  • Customer Service
  • Invoice processing
  • Call handling

Accomplishments

  • Achieved Employee of the Month at McDonald's.
  • Employee of the Quarter at McDonald's.
  • Received Employee of the Month at DoubleTree by Hilton.
  • Achieved Excellence customer service Champion at DoubleTree by Hilton.
  • Received Employee of the year 2024 from DoubleTree by Hilton.

Custom

Hotel Booking System, .NET, Bootstrap, MSQL Hostel Management System, HTML, CSS, Java, PHP, MSQL

Timeline

Front office supervisor

Doubletree by Hilton
12.2023 - 03.2025

Crew Trainer

McDonald's
11.2022 - 12.2023

Hotel Receptionist

Vasu Garden Restaurant
01.2022 - 08.2022

Bachelor in Computer Application -

Charotar University of Science and Technology
08.2019 - 05.2022

Higher Secondary Education - undefined

Aj High School

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Neha Patel