Summary
Overview
Work History
Education
Skills
Timeline
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Neha Nair

BIRMINGHAM,Please select

Summary

Motivated and reliable customer service professional with hands-on experience in fast-paced retail and hospitality environments. Proven ability to assist diverse customers, manage stock, operate POS systems, and maintain high standards of cleanliness and safety. Strong communication, teamwork, and problem-solving skills with a proactive, can-do attitude. Currently seeking a part-time role to contribute excellent service and support while continuing personal and professional development.

Overview

3
3
years of professional experience

Work History

Customer assistant

Vue Cinemas
BIRMINGHAM, West Midlands
11.2023 - Current
  • Assisted 150+ guests per shift in a high-volume entertainment setting, ensuring positive customer experience.
  • Operated tills and processed transactions quickly and accurately, including ticket and concession sales.
  • Resolved guest complaints and service issues, improving customer satisfaction ratings.
  • Maintained cleanliness across auditoriums and lobby, exceeding company presentation standards.
  • Collaborated with team to manage queues during peak hours, reducing wait times by 20%.

Store assistant

VIVA Supermarket
Dubai, UAE
05.2022 - 06.2023
  • Served 100+ customers daily, delivering efficient customer service and resolving product inquiries.
  • Processed up to 200 POS transactions per shift, including cash, card, and refunds.
  • Restocked shelves and maintained product displays to meet visual merchandising standards.
  • Conducted regular stock checks, reducing discrepancies by 15%.
  • Ensured compliance with health, safety, and hygiene protocols at all times.

Education

Master of Human Resource Management - HRM

University of Hertfordshire
Hatfield
09.2023 -

Skills

  • Customer service excellence
  • Cash handling and POS operation
  • Stock replenishment and merchandising
  • Complaint resolution
  • Health and safety awareness
  • Inventory management
  • Team collaboration
  • Time management
  • Retail sales support
  • Product knowledge
  • Multitasking in fast-paced environments
  • Communication and interpersonal skills

Timeline

Customer assistant

Vue Cinemas
11.2023 - Current

Master of Human Resource Management - HRM

University of Hertfordshire
09.2023 -

Store assistant

VIVA Supermarket
05.2022 - 06.2023

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Neha Nair